Jim Falk Motors of Maui

The service dept. team I have had contact with have all been great. Rose and her assistant in the service office are awesome. The only "surprise" I experienced was t team I have had contact with have all been great. Rose and her assistant in the service office are awesome. The only "surprise" I experienced was that I was not told by the person who called to confirm my assessment request about the cost of that assessment. That $195+ amount was half the cost of my service appt. More

Ryan got me scheduled quickly, diagnosed the problem and made sure repairs were completed at quoted price. Good guy. made sure repairs were completed at quoted price. Good guy. More

Excellent customer service and communication. I had trouble with my alignment and come to find out it was because of my tires. I’m so thankful for their help of figuring out what the real problem I had trouble with my alignment and come to find out it was because of my tires. I’m so thankful for their help of figuring out what the real problems are. More

Ryan greeted me immediately and spent time with me to explain all the work that was done to my Frontier. explain all the work that was done to my Frontier. More

I gave two week notice of need for recall installation and when I got to appointment they had not ordered part. and when I got to appointment they had not ordered part. More

as always Rick is great at his job and attentive to his customers needs. Highly recommended customers needs. Highly recommended More

They are really nice and kind, ready to help, answering questions as clearly as possible and quickly questions as clearly as possible and quickly More

Kayla provided great service! She was pleasant, had my paperwork ready for me to sign. I was in and out in less than 5 minutes. Within a few hours she called to let me know my She was pleasant, had my paperwork ready for me to sign. I was in and out in less than 5 minutes. Within a few hours she called to let me know my car was ready for pick up! Fast and efficient service. More

Ryan Westberg is fantastic! He’s always super friendly and helpful and does a great job with follow up as well. He’s always super friendly and helpful and does a great job with follow up as well. More

There was some confusion on getting my work done at my appointed time. It finally got done but I was there much longer than planned. appointed time. It finally got done but I was there much longer than planned. More