Jim Falk Motors of Maui

Terrible customer service!! Our service appt was at 7:30am. We were on time and told it would be an hour. This was a recall repair. We returned 9:15 am, saw our vehicle parked an Our service appt was at 7:30am. We were on time and told it would be an hour. This was a recall repair. We returned 9:15 am, saw our vehicle parked and went into the office. Lady went to check on our car, came back and said, "sorry our tech came in late, he'll start now, will be ready in 1/2hr." Very bad!! We decided to call for a ride since we lived 5minutes away. No shuttle offered. We got home 10 min later and got a call it's ready. BAD HORRIBLE CUSTOMER SERVICE!! More

Lincoln I regretted not taking the first deal, called Lincoln the next day, he still made it happen , friendly and proffessional ; overall I am happy with th I regretted not taking the first deal, called Lincoln the next day, he still made it happen , friendly and proffessional ; overall I am happy with th whole experience More

2011 GMC Sierra turbo diesel he 2500 repair cost! My GMC Sierra has 78,000 miles on it and has been maintained and serviced regularly. It suddenly quit without warning while driving home so I had it t My GMC Sierra has 78,000 miles on it and has been maintained and serviced regularly. It suddenly quit without warning while driving home so I had it towed to the dealership and when I came the next morning it was at the Chevy dealership normally I take all my cars I have 10 to the Nissan side and always have great service at far prices. When asked what was wrong with it the service agent Richard said I have bad news your injector pump blew up and it’s gonna cost 12,000 to repair! Another one of my companies vehicles a Chevy Avalanche just had a entire brand new engine put in it along with new exhaust pipe and computer system for less than 12,000 dollars! This does not make sense I went to the Chevy website and the part was 3,100 the service agent said parts alone were 8,500! And the entire job would be 12,000!given my service records I have on the truck and the amount of cars that my company has purchase from Jim Faulk motors I would have expected I much better price seeing that the car should go to 100,000 easy before any major repairs! My company is MauiBuilt, maui waves, and maui Tropix you can check my records with Ryan at Nissan and you’ll see that I overkill the maintenance! I bring my all my cars from hi performance models to all our work vehicles you your dealership and spend a lot of money with you guys! Please look into my case and get back to me ASAP the car is there now it’s been 2 weeks just to get the parts and I would like to see if there’s anything GM can do as well as Jim Faulk motors! This truck is my first GMC product and when I purchased it I was told it would go 200,000 miles no problem! I just brought my Cadillac ctsv in this week and ryan took care of it as usual! But I want to bring my truck situation up because I think it’s over the line on cost! Please get back to me ASAP! Thank you Louie Martin More

Excellent Service I continue to receive top notch service from Ryan. He is always professional, prompt and explains things thoroughly so that I can understand what to I continue to receive top notch service from Ryan. He is always professional, prompt and explains things thoroughly so that I can understand what to expect. I've always had a positive experience dealing with him at Nissan. More

service Richard was a great help!!!!! I always have a good experience with him when I bring my vehicle in for services!!!!!! Thank you for your time Richard was a great help!!!!! I always have a good experience with him when I bring my vehicle in for services!!!!!! Thank you for your time More

Awesome, staff and service Ryan always is helpful and attentive to the service of my 2015 Nissan Juke, The service is done quickly and efficiently. The dealership is clean and c Ryan always is helpful and attentive to the service of my 2015 Nissan Juke, The service is done quickly and efficiently. The dealership is clean and comfortable, I waited while my car was being serviced. More

Great people, awesome work Super friendly staff and very helpful, all really nice to give you the best options to pay for the work on the car, amazing job Super friendly staff and very helpful, all really nice to give you the best options to pay for the work on the car, amazing job More

Great Nissan service department was very helpful in explaining the needs of my 2016 hybrid rogue. Ryan got my car in quick , same day service. I paid $332.5 Nissan service department was very helpful in explaining the needs of my 2016 hybrid rogue. Ryan got my car in quick , same day service. I paid $332.52 for new wipers, rotate and balance tires, change oil and filter. I wish it wasn’t so expensive but if you want it done good , then you gotta pay. More

Awesome SEE RYAN WESTBURG. He always takes care of me when I come in to have my car serviced. He always tries to help me get my car done asap. SEE RYAN WESTBURG. He always takes care of me when I come in to have my car serviced. He always tries to help me get my car done asap. More

GREAT SERVICE THE ONLY REASON I BOUGHT MY CAR FROM JIM FALK WAS I KNEW THAT I WOULD BE TREATED FAIRLY BY RYAN WESTBERG. NOT LIKE THE BAD DEAL BY THE SALES MGR AN THE ONLY REASON I BOUGHT MY CAR FROM JIM FALK WAS I KNEW THAT I WOULD BE TREATED FAIRLY BY RYAN WESTBERG. NOT LIKE THE BAD DEAL BY THE SALES MGR AND THE UNNAMED SALESPERSON. SINCE I HAD LEASED THREE CARS BEFORE, I THOUGHT THAT I WOULD AT LEAST GET A FAIR DEAL. BUT THE CAR I BOUGHT WAS $3451.09 LESS THAN MY PREVIOUS CAR , I PUT $887.06 MORE DOWN THAN MY LAST CAR, AND MY LEASE IS $52.03 MORE PER MONTH. SO IT IS WISE THAT YOU KEEP RYAN SOLIDLY EMPLOYED . SO GETTING BACK TOO MY SERVICE IT WAS REALLY NICE AS THE TEAM HAD ME IN AND OUT IN NO TIME. THANK YOU AND THANK RYAN ON HIS CARING FOR YOUR DEALERSHIP. More