Jim Falk Motors of Maui

Great salemans If it had not been for salemans Joy and Kyle we would never have purchase any vehicle from Jim Falk.Motors. Two of the most pleasant, not pushy sale If it had not been for salemans Joy and Kyle we would never have purchase any vehicle from Jim Falk.Motors. Two of the most pleasant, not pushy salepeople. We first met up with Joy who walked with us thru some Hyundai and used car. He recommended that we look at some Nissan with which I was not interested in. Joy introduce us to Kyle Cambra who we found to be one of the best if fact the best saleman we have ever encounter. He took the time to address our likes and dislikes, went above and beyond to take the time out to show us options of what was available out there and most important he treated us with respect. It wasn't about making a sale, it was about listening to what our needs were and how he could help. Sales personnel of that quality is very hard to come by and Kyle is a great asset to your company. That said, Joy is also to be commended as he and Kyle seems to have respect for each other and works hand and hand well. They are a great team. Thanks to Joy in introducing us to Kyle, and to Kyle for never forgetting the values that you were taught as it showed while you were with us. Thank you you giving us your time, being respectful to our needs and giving us a reason and a deal to purchase. However, on the down side to all of this the following day, Saturday morning I dropped by to make a payment on the 6 year warranty plan we purchase. I walked into your Nissan building and there was a gentleman in one of the offices. I went by your finance office to see if anyone was there and approached the employee ( I assume) and asked if Kyle or Joy was in as I wanted to drop off my payment. One of two rude employees I encounter. Response was they Kyle and Joy don't work on this side, their over at GMC. Walked into GMC encounter a female at the counter. I ask if Kyle or Joy was in as I wanted to drop off a payment. This female actually told me that Kyle no longer worked there and Joy comes in at 9. That really blew me away. I informed this individual that I had just purchased a vehicle from Kyle yesterday. She then informed me that sales moves around all the time and that they can't keep track and walked out to the parts office. Its employees of that nature that makes customer second guess purchases made at Jim Falk Motors. Michael and Darlene Felicilda More

The Best Deal with done easy! Andy in sales and Ryan in the service departments were too notch. Andy went over and beyond to work with me in getting the best deal with my trade in Andy in sales and Ryan in the service departments were too notch. Andy went over and beyond to work with me in getting the best deal with my trade in . Andy was very patient and kind as well as Gonzales . Mahalo for being so accommodating. More

Nice and fast! Ryan, very pleasant and helpful! Explained everything! What was gonna be done, if I needed a shuttle to wherever I was going! Also offered to wash tru Ryan, very pleasant and helpful! Explained everything! What was gonna be done, if I needed a shuttle to wherever I was going! Also offered to wash truck! More

Excellent Service Service was very prompt and professional. I wasn't expecting to get my car washed, but they threw that in as a no-charge courtesy. Service was very prompt and professional. I wasn't expecting to get my car washed, but they threw that in as a no-charge courtesy. More

Ryan is a pleasure Ryan did everything he could to expedite my service and keep me informed. He explained everything thoroughly and gave me options explaining the impact Ryan did everything he could to expedite my service and keep me informed. He explained everything thoroughly and gave me options explaining the impacts of all decisions. More

Out standing. Service was excellent.I am very happy with Jim Falk service. The service Adviser, Ryan Westberg is very congenial and professional. Ryan is a great as Service was excellent.I am very happy with Jim Falk service. The service Adviser, Ryan Westberg is very congenial and professional. Ryan is a great asset to the company. ... More

exceptional customer service Ryan was extremely helpful and set up timely and efficient service for my Nissan. I had an oil change and new tires installed and an alignment perform Ryan was extremely helpful and set up timely and efficient service for my Nissan. I had an oil change and new tires installed and an alignment performed, I am extremely satisfied More

Quick service I took my Elantra into the repair service without a reservation. I needed my trunk latch replaced because the trunk would not stay down. I was give I took my Elantra into the repair service without a reservation. I needed my trunk latch replaced because the trunk would not stay down. I was given immediate help. it was replaced and I drove away in an hour. My only concern was the cost of the whole thing. The latch and replacement service cost over $300. More

Nissan service Took my truck in to have my a/c fixed. Service writer was very helpful and friendly. My truck got returned to me clean. Awesome Took my truck in to have my a/c fixed. Service writer was very helpful and friendly. My truck got returned to me clean. Awesome More

Excellent service I rate them excellent because of their good attitude towards the customer.When I arrived at their office they entertained me and they not make me wait I rate them excellent because of their good attitude towards the customer.When I arrived at their office they entertained me and they not make me wait longer.When I asked how long it takes the service they told me the time and it’s really service done at that time. More