1 star is too many for this situation. Spare yourself the headache! Sat. May 30, 2020: REGRETTABLY purchased a 2013 Audi w/only 73+k miles on it from GMC store. 4 days later reading manual, familiarizing myself w/vehicle..I realized the MMI is showing a reading of low or no oil. Dropped everything, took it immediately to Jim Hudson Audi service dept. (they had the car before I had it transferred across the street to GMC store & made purchase). Car was VERY low on oil. Oil was topped off.
Obviously never checked when they took vehicle in on trade.
2 weeks later took back to Audi service dept as to why MMI dropping so rapidly & was told that vehicle may need a 2 phase OCT (oil compression test) if came back unfavorably- the car would need the pistons changed for an $8500 repair bill. Oh No Thank You!!!
2 days later after asking for dealership to buy car back, used car manager insisted on doing OCT. It was started. Was told to drive it 600 miles by 1 person, 1000 miles by another, & until the oil light comes on by a 3rd person. Quite a difference in range there. A week ago oil light came on. So...After owning car less than 3 months, driving it under 1,700 miles, the oil has been topped off a few times AND the oil light has come on. Took in to have OCT completed in morning 2 days ago. YEP- you guessed it- needs pistons changed.
During all of this I told the dealership numerous times that I wanted the car to be bought back. They can deal w/this nightmare. Was told 2 days ago would hear something re:plan of action. Never heard anything. Called & used car manager had not been informed of anything. He was confused as he always is every time I speak with him & get different answers/stories. Again, stated I want car bought back. He said that Audi was paying for repairs. I said no they are not, per our conversation July 8th. He states confusion as to why was OCT done then? Well you tell me. YOU were the one who insisted it be done as you didn't want to purchase the car back. Said he would make calls & lmk what was to happen. Hmmm...nearly 66 hours later, even after emailing internet sales manager & GM yesterday morning, not a peep. Not even to reach out & say hey we hear you, we want to make this right. They do not care. They are ignoring me. They sold a bad car! They know it!
Also had previously inquired w/Jim Hudson Ford about a used Sierra. Was given details, price, fee breakdown & asked to schedule time to come see it. Asked if it had a sunroof. They said they would check & also send me pics of truck. Didn't hear anything for a few days. Finally got email stating truck can't be sold to public due to transmission issues. Gee- obviously the Sierra, like the Audi, wasn't checked over either BEFORE listing on internet. After they said the truck couldn't be sold, they reached out a couple weeks later asking if I received the info, was I still interested, & that they have tried to reach me numerous times. Ok. Been communicating thru email whole time. Last time- YOU told me truck wasn't fit for sale to public. Good grief!
What does their commercial say? You got it! Experienced them twice & will not forget but not in a positive way at all.