Jim Hudson Ford

They were very nice and understood my needs. They were able to work with me to put me in a new vehicle. able to work with me to put me in a new vehicle. More

Chris Weaver was great, good working with him! Will come back! Kept me informed and was very cordial. Very knowledgeable! back! Kept me informed and was very cordial. Very knowledgeable! More

Great convenient location, respectful staff, time conscientious experience and nice vehicle selection for today's challenging market . conscientious experience and nice vehicle selection for today's challenging market . More

Samantha helped me get an appointment at the last minute because of a bad tire. Alan kept me informed while my truck was being worked on. I has very pleased with the whole visit. because of a bad tire. Alan kept me informed while my truck was being worked on. I has very pleased with the whole visit. More

Everyone was very professional & kept me informed of where we were time wise to when my car would be ready. where we were time wise to when my car would be ready. More

I brought in my wife’s car for an oil change and to fix the radio. They did a reset that didn’t fix it, I bring it back. I was told the diagnostics to find the problem was $200-250 and covered labor. I was the radio. They did a reset that didn’t fix it, I bring it back. I was told the diagnostics to find the problem was $200-250 and covered labor. I was then told the part to fix it was $300-$400. Total so far less than $650. Then that part didn’t fix it. Then the next part they need to replace is $400-$500. So now they wanted $1250. I promise my math isn’t wrong, they continued to increase labor costs. I was upset with them to the point they did a deal for me, both parts/labor/diagnostics “all in” for $800. I had to prepay them, but then to get them to finish the job I had to open a BBB complainant against them, in which they have many. I was promised the repair, an oil change and some refunded labor costs due to their inefficiency with internal communications. I went in, they wanted another $430 because one part wasn’t listed on the previous invoice of the “all in” deal. They then decided to wave that part cost. They didn’t do an oil change and said I lied about prepaying, no refund on labor. All of this took 16 weeks and 5 days. More

Service manager, Chris Thompson, was friendly and explained everything so I knew what to expect. explained everything so I knew what to expect. More

Very helpful and attentive. Everyone was great at listening and making the buying process easy. listening and making the buying process easy. More

I eas pleasantly surprised with greeting and attention that was immediately paid to me, I was directed into the repair station and promptly greeted by the lady driving my car out and the Technician( Alle that was immediately paid to me, I was directed into the repair station and promptly greeted by the lady driving my car out and the Technician( Allen) in charge of my car’s service. I admit my previous experience wasn’t very favorable and had avoided this location. I prayed and came to Jim Hudson Ford with my Ford, I have been to Toyota for my oil changed but service wasn’t alway good! I was told that any Jim Hudson could service my vehicle and Toyota was closest, but didn’t give me or my Ford Edge the best service! Allen was kind and professional and saw to my car and took time to see if I needed. Anything as well! More

The entire experience was terrific, from the first step into the dealership to the last step out. into the dealership to the last step out. More