Jim Hudson Ford

It took moments to know I call the dealer about a warrenty issue with seat cover on driver side of my2018 ford lariat. They put me in touch with Ken Mathews . He was very p I call the dealer about a warrenty issue with seat cover on driver side of my2018 ford lariat. They put me in touch with Ken Mathews . He was very polite and professional . he told me I would have leave it and told him to call me back when I could get a loaner. he was great got my truck serviced and ordered a a new seat cover.again Thanks Ken Mathews More

Excellent Service When I brought my truck (F-150) in to repair the AC, the Service Manager (Bob Hargrave) was very detailed in his explanation of what the problem was. When I brought my truck (F-150) in to repair the AC, the Service Manager (Bob Hargrave) was very detailed in his explanation of what the problem was. I especially appreciated the way he took me to talk to the mechanic and they showed me first hand what the problem was. I was able to see for myself what needed to be repaired. It was a big job and the estimate was very fair for the amount of work that needed to be done. Truck was repaired in the time he told me and was very happy with the results. Look foreword to working with this dealership again soon to purchase my new F-250. Keep up the good work! More

Chris Weaver was awesome! Chris Weaver was professional, courteous, and very helpful. He should be commended for his very fine customer service. I would not hesitate to recom Chris Weaver was professional, courteous, and very helpful. He should be commended for his very fine customer service. I would not hesitate to recommend him to my friends. More

Friendly and professional Having bought many vehicles over the years I sometimes dread the hours and hours of looking, test driving, negotiating, and so on. However, the team Having bought many vehicles over the years I sometimes dread the hours and hours of looking, test driving, negotiating, and so on. However, the team at Jim Hudson made our purchase easy and relatively quick, maybe even a little enjoyable. They made us feel like it was all about our wants and needs, and not just a business transaction. We will definitely be return customers. More

Recall Service I have not had great service at all at this dealership in the past and have even lodged numerous complaints against them and was not looking forward t I have not had great service at all at this dealership in the past and have even lodged numerous complaints against them and was not looking forward to this visit but Shane Sharpe really was very friendly and helpful and not rude at all like others in the past. I would actually take my car there for an oil change to "test" overall customer service but I would only deal with Shane, he was the B More

Great experience, great customer service I spoke with this dealership about a month ago and stayed in touch about the purchase of a new truck. Stopped in this week spur of the moment and ende I spoke with this dealership about a month ago and stayed in touch about the purchase of a new truck. Stopped in this week spur of the moment and ended up leaving with the truck I’d been looking at. Great customer service and they made the whole process quick and efficient. Most importantly, I got a very fair deal. More

Recall Service I brought my car in as scheduled for airbag recall replacement this morning. I ask the gentleman, I think his name was Randy about getting another ign I brought my car in as scheduled for airbag recall replacement this morning. I ask the gentleman, I think his name was Randy about getting another ignition key made for my 2006 Mustang. He quoted me 50.00. When I went to pick up my car a few minutes ago. The staff was anything but friendly and helpful when I went in. I was basically just shoved an invoice that stated I owed 138.00. When I ask for what, the service person said for the key. I told her no thanks then because I was quoted 50.00 this morning when I dropped the car off. Another gentleman was there who never cracked a smile and told me if I got a key elsewhere that he would still charge me 100.00 to program. So, without really saying it, relayed the message you're just sol. He also went on to tell me that Randy was gone to lunch and I could either wait for him to come back or they would not release my car to me. I truly felt like I was being strong-armed by your service staff at this point and got upset to the point I tossed my cc across that counter and told the guy I have to be back at work so just ring it up. He threw the card back across the counter and stated he didn't have to take that from me and wasn't going to be talked to that way. The service manager then came over and said I will take over from here. He then started to also tell me I needed to calm down and when I ask him to speak to his own staff. The manager stated he witnessed the event and I did throw the card at him. I did not throw the cc at the gentleman. I absolutely feel like I was made to pay more than double what I was quoted by your service dept. but in turn, your company was going to hold me and my car ransom. This is by far the most unprofessional and unfriendly staff I have ever encountered in a service department. I will definitely be placing a review of my experience with this service dept. and as and will NEVER purchase or use this location. I also will make sure I tell everyone how poorly a person is treated unless you are purchasing a vehicle here, as I am sure it would have been a whole different attitude if I was buying a vehicle. More

Great very pleasant and helpful We have purchased several vehicles from this dealership and have always received great customer services. Our salesman was very helpful in explaining We have purchased several vehicles from this dealership and have always received great customer services. Our salesman was very helpful in explaining all the new features on the Ford Escape we purchased and making the entire buying experience satisfactory. More

Wonderful buying experience! 1st of all I love the car! I have never bought a Ford and I am truly excited about this car. Not only is the product great but my experience with all 1st of all I love the car! I have never bought a Ford and I am truly excited about this car. Not only is the product great but my experience with all of the staff at the dealership was wonderful. It started with someone coming out immediately to see if I needed help. Ernesto listened to what I wanted and showed me options; let me go on a test drive and he was very knowledgeable about the car. He was not pushy when I told him I was just looking. He was friendly and professional. I did go looking at another car but returned later to look at the Escape one more time. Once I decided I wanted to purchase it, Curt stepped in to help out since Ernesto was gone for the day. Again very pleasant and professional. The manager Steve was just as nice and helpful. Before I knew it we had reached an agreement and I was meeting with Mr. Dooley to finish the purchase. He again was very helpful and professional. The whole process was seamless and not aggravating as buying a car typically is these days! I look forward to a continued relationship as they service my new car in the future! Thanks everyone for a wonderful experience. More

A recall notice The recall part was replaced in a timely manner! Great job! Didn’t have to wait. The service was completed in an hour! A real pleasure! The recall part was replaced in a timely manner! Great job! Didn’t have to wait. The service was completed in an hour! A real pleasure! More