Jim Hudson Ford - Service Center

I was very happy with the service I received. The woman that made my appointment was very helpful and pleasant. Everyone was very professional and courteous. that made my appointment was very helpful and pleasant. Everyone was very professional and courteous. More

Great friendly, helpful service! Will definitely come here again for service. Very convenient and customer service was great.Thanks for being so informative and helpful! here again for service. Very convenient and customer service was great.Thanks for being so informative and helpful! More

As always Bob was great to deal with, He got my car in as soon as possible and made me very comfortable during my wait. soon as possible and made me very comfortable during my wait. More

always caring While my car was in for regular service, Chris kept me informed as to progress and gave me options as to the choices I had to make. When it became cle While my car was in for regular service, Chris kept me informed as to progress and gave me options as to the choices I had to make. When it became clear that the work was going to take longer than initially thought, Cathy gave me a ride home to meet a worker and then returned for me. I could not ask for more thoughtful service. (Oh, and the car's good to go.) More

Service recall I called ahead for service recall. Chuck in parts dept was very helpful in ordering the recall part & getting in next day. Service receptionist mad I called ahead for service recall. Chuck in parts dept was very helpful in ordering the recall part & getting in next day. Service receptionist made my appointment for next day A.M. Car was ready in prompt & easy service appointment. More

Service Very friendly and helpful staff. I only get my vehicle serviced at Jim Hudson Ford of Lexington. Mr. Mills kept me updated on the status of my service Very friendly and helpful staff. I only get my vehicle serviced at Jim Hudson Ford of Lexington. Mr. Mills kept me updated on the status of my service while I waiting. The waiting area was very cozy and clean. They also provided free water, coffee and doughnuts. More

Very pleased with my service. Had to take my F250 in for two recall services and replace a tire that had several pin holes in it. They sold me an OEM tire for a very good price. Had to take my F250 in for two recall services and replace a tire that had several pin holes in it. They sold me an OEM tire for a very good price. More

Adam was very helpful and was aware of a up date to the Sync system that needed to be done when I explained the problem. He also said that if l had any more problems that the APIM would need replacing. B Sync system that needed to be done when I explained the problem. He also said that if l had any more problems that the APIM would need replacing. Bill Harden More

Making an Appt for Service Does Not Matter I made an appt to take the mustang in for an oil change. Appt was a 1:45 at 4:00 went back to question the service advisor and he said he made a mista I made an appt to take the mustang in for an oil change. Appt was a 1:45 at 4:00 went back to question the service advisor and he said he made a mistake. Are you kidding me???? Had to leave after waiting for almost 2 1/2 hours without an oil change. We were getting it serviced today because we have been making trips to Greenwood because my mom is in the hospital and we had today to get it serviced. The service advisor is supposed to come and pick it up Monday and perform the service which is great, but everytime I deal with them there has been an issue! I wish they would just take the mustang back and I would go and buy a different car!!!! I will never buy another car from Jim Hudson Ford again! They are terrible! More