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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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November 01, 2023

friendly and helpful. Excellent repair job. Above and beyond. Nice new loaner vehicle. thank you More

by ll0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
Nov 02, 2023 -

Jim Hudson Ford responded

We are genuinely delighted to learn about your exceptional experience at our dealership! Your decision to share your feedback with us is greatly appreciated.

November 01, 2023

Great dealership all around great people everyone is will to help you get everything handled from front to back More

by CRISPJAMES812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrell Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
Nov 02, 2023 -

Jim Hudson Ford responded

We want to convey our heartfelt thanks for sharing your experience.

November 01, 2023

Great service. Service team kept me informed on repairs and service while I waited. Will return for future service. More

by DASSEDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
Nov 02, 2023 -

Jim Hudson Ford responded

Thank you for taking the time to tell us about the amazing service you received from our team. We're so pleased that your visit to our dealership left such a positive impression!

November 01, 2023

Everything was excellent as always I have same experience with them service wise great timing excellent and employees are very helpful and reliable More

by Chia Ghahramani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rene Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene campbel, Jim Agard, Tony Mestey, Jayson Moore, Jacob Black
Nov 02, 2023 -

Jim Hudson Ford responded

We're truly grateful for your 5-star review! Your feedback means a lot to us, and we sincerely appreciate it.

October 31, 2023

The sales team was great in helping me make the right choice for a commercial vehicle. More

by branhamfss
Recommend Dealer
Yes
Employees Worked With
Brian Risner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Jim Hudson Ford responded

We are genuinely delighted to learn about your exceptional experience at our dealership! Your decision to share your feedback with us is greatly appreciated.

October 31, 2023

This dealership is always proactive about the care they provide. I never hesitate bringing any of my vehicles to Jim Hudson Ford! More

by STEPHENSONJOURNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Jim Hudson Ford responded

It's truly wonderful to hear that your time at our dealership was exceptional!

October 30, 2023

Very friendly, considerate, and on knowledgeable. Car was ready earlier than expected, loaner truck was very good. More

by WW1Guy01
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Jim Hudson Ford responded

We're truly grateful for your 5-star review! Your feedback means a lot to us, and we sincerely appreciate it.

Oct 31, 2023 -

WW1Guy01 responded

Thank you Have had only positive experiences with you.

October 28, 2023

They have very a knowledgeable and courteous staff. Facilities for waiting are very clean and offer a variety of refreshments. More

by phorton28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Sharp
October 28, 2023

We purchased a 2020 Ford Explorer. While my daughter was driving, the car felt like it was going to stall. Once it took off, it stated making a strange noise. I proceeded to call and m More

by NICOLE.MCLEOD7
Recommend Dealer
No
Employees Worked With
Jeremain Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Jim Hudson Ford responded

Thank you for sharing your concerns about your 2020 Ford Explorer. We apologize for the issues you've encountered and any inconvenience this situation has caused. Our top priority is to ensure that our customers have a positive experience with both the purchase and performance of their vehicles. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com to discuss this further.

October 26, 2023

This dealership had to replace the same parts form awhile back. Handled poorly and was promised to see new parts before installation. Nothing promised was done, then bolt broke on fuel pump again. My adv More

by TDKYZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hargrave
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Jim Hudson Ford responded

We deeply regret the disappointing experience you had at our dealership. Providing exceptional customer service is our top priority, and we are genuinely sorry that we fell short in this instance. To discuss your concerns further, please do not hesitate to contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com.

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