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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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September 12, 2023

The Svc Dept is always helpful, honest and professional every time I have my Expedition serviced. More

by KEWILLIAMS0710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane - 5 stars
Sep 15, 2023 -

Jim Hudson Ford responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

September 12, 2023

Matt did a great job of getting me in and out quickly. Thanks Jim Hudson More

by DAVE6T6VET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 15, 2023 -

Jim Hudson Ford responded

Thanks for sharing your quality experience with Matt. We appreciate your business and hope to see you again soon!

September 11, 2023

Had to wait nearly two months for a part on back order. However when it did arrive service was very good. More

by GAMECOCKHOOSIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Jim Hudson Ford responded

We sincerely apologize for any inconvenience you experienced during your interaction with our dealership. Your feedback is highly valuable to us as we continuously improve our services. Please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

September 11, 2023

Two mechanics showed up as promised at my home to install a recall component to my vehicle. They worked quickly and were finished in minimal time. Very polite and friendly. Very pleased with the service and More

by KMKRUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not know their names - but 5 stars
Sep 12, 2023 -

Jim Hudson Ford responded

We're thrilled to hear about your exceptional experience at our dealership! Providing a comfortable and non-pushy environment while working with our customers is our top priority, and we're delighted that you found our team accommodating and the process seamless.

September 11, 2023

I had a great experience, as always, at Jim Hudson Ford. The service department is top-notch. More

by scbamafan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Jim Hudson Ford responded

It's truly wonderful to hear that your time at our dealership was exceptional!

September 10, 2023

I had a great experience with Chris Weaver. He was easy to talk to and took care of my concerns. The service was quick and easy. More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Jim Hudson Ford responded

Thank you for taking the time to share your excellent experience with Chris! We are so happy they could help make your experience a breeze. Should you need anything, please don't hesitate to reach out.

September 10, 2023

Chris W. Is the best, knowledgeable, and professional. Easy check in and out. Appreciate the courtesy ride to the house. More

by THBLANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Jim Hudson Ford responded

Thanks for the excellent review! We are so pleased to hear about your experience with Chris and the team. Please let us know if you need anything.

September 10, 2023

Promised recall would be done in 24 hours. Recall was done in 24 hours. Great customer service. More

by TIMANDTAM21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

September 10, 2023

Excellent service by Bob. He was a pleasure to work with always going out of his way to help. More

by Jspires406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Jim Hudson Ford responded

Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.

September 10, 2023

Was not notified that I needed to reserve a rental car and had to make plans last second to make appointments that I had scheduled. More

by SMHAYS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Sep 12, 2023 -

Jim Hudson Ford responded

We're grateful for your review. Should you require any assistance, please don't hesitate to reach out!

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