Jim Hudson Lexus

Above and Beyond From the time I enter the service shop Mr. Jay McDuffie took great care of me. He was informative, answered all of my questions, and I didn't feel lik From the time I enter the service shop Mr. Jay McDuffie took great care of me. He was informative, answered all of my questions, and I didn't feel like I was being rushed, he took his time to ensure that everything he said was understood. That atmosphere was pleasant and everyone was professional. Mr. McDuffie even provided a quick tour, I felt comfortable about leaving my car. The work was done in a timely manner and I was very pleased. Jim Hudson Lexus, ROCKS! Can't wait to purchase my next car from there. Mr. McDuffie was an Officer and a Gentleman! I thank him for providing outstanding customer service. More

Excellent svc Michael Hamilton and Nathan made an e cells to team in covering our every need. So happy to work with people of character! I highly recommend jim Huds Michael Hamilton and Nathan made an e cells to team in covering our every need. So happy to work with people of character! I highly recommend jim Hudson More

Service for Lexus Jay McDuffie is excellent at checking in and keeping you informed and what needs to be serviced and time to complete service. Professional staff and Jay McDuffie is excellent at checking in and keeping you informed and what needs to be serviced and time to complete service. Professional staff and dealership. More

Pleased with Service Answers my questions completely and are very courteous and respectful. Would definitely use for service again. Service Dept was clean and well maintai Answers my questions completely and are very courteous and respectful. Would definitely use for service again. Service Dept was clean and well maintained. Service rep was very knowledgeable. More

Professional/Personalized service All-Around Service staff was waiting and ready to assist me as soon as I drove in. Courteous and professional in all aspects of this visit. Recalled Airbag was r Service staff was waiting and ready to assist me as soon as I drove in. Courteous and professional in all aspects of this visit. Recalled Airbag was replaced in a very timely manner. More

First Rate Service I am always pleased with the professional friendly staff. I can leave my car for service and feel 100% confident everything is handled properly. Love I am always pleased with the professional friendly staff. I can leave my car for service and feel 100% confident everything is handled properly. Love this dealership! More

Lexus GX 460 Airbag Replacement Susan in the Columbia Lexus service department was fantastic! She returned my call as promised and followed up when the airbag recall part did not ar Susan in the Columbia Lexus service department was fantastic! She returned my call as promised and followed up when the airbag recall part did not arrive as expected due to it being on back order. Great customer service Susan. Also, Shaun was very helpful and attentive during the service visit. In vast contrast, my experience with the Charleston Lexus dealership was a big disappointment and that is why I chose to go to Columbia. After having made an appointment in Charleston a week prior to my scheduled visit, I received a message that the appointment was cancelled due to their computer system being down. I immediately called to make another appointment and was told someone would call me back which never happened. When I made another attempt to schedule an appointment, I was told it would be at least another week before I could be rescheduled. I would not recommend the Charleston Lexus dealership. Poor customer service and follow-up. More

First service Noise right after purchase. Brought in to get fixed at service department. All there friendly and helpful. My salesman came out to be sure I was taken Noise right after purchase. Brought in to get fixed at service department. All there friendly and helpful. My salesman came out to be sure I was taken care of. More

Check Engine Alert My husband and I are always treated so special when we visit Jim Hudson Lexus. The customer service is one of their greatest qualities. The check engi My husband and I are always treated so special when we visit Jim Hudson Lexus. The customer service is one of their greatest qualities. The check engine light alerted on our 2017 Lexus and we were contacted by the service center to schedule an appointment before we could call them. Amazing! I love the safety features on my car and more so now the alert features. Jim Hudson Lexus always treats us well. More

Second to None The professionalism at which Mr. Byron Coward exhibited to me throughout this whole car buying venture was first class, I love my car! Even though I The professionalism at which Mr. Byron Coward exhibited to me throughout this whole car buying venture was first class, I love my car! Even though I never walked into that dealership, touched the car, drove the car, etc. he made me feel that I was safe in proceeding with this transaction. He called, texted, or emailed me many times throughout the day to keep in touch and let me feel secure in knowing I had made the right choice. I was truly made to feel like family! William Lynn and the gentleman who delivered my car to me in Johnson City, TN, were so welcoming and professional. I knew then when I saw them, that this was a class act dealership who doesn't skimp when it comes to quality service. Thanks again, from one very satisfied customer from The Bluegrass State! Sincerely, Christy McCoy More