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Jim Hudson Lexus Augusta

Augusta, GA

4.5
92 Reviews
Jim Hudson Lexus Augusta in Augusta, GA, is proud to be an automotive leader in our area. Since opening our doors, Jim Hudson Lexus Augusta has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs!
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3410 Washington Rd

Augusta, GA

30907

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Showing 92 reviews

February 14, 2026

Mr. Gibbs, My response to your comment is this, Mickey, your service manager for Jim Hudson Lexus in Augusta call me and stated that he had concerns about the review I had left and before my car will be to More

by CarterJesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickey Weathers
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2026

Follow-up. Jim Hudson’s employee has banned me from getting my car repaired. The service manager Mickey lied to Corporate. Mickey told the caseworker from Lexus More

by Monlavette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickey Weathers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2026 -

Jim Hudson Lexus Augusta responded

Ms. Norman, We take customer concerns very seriously and regret you feel this way about your recent experience. Records indicate there was a difference of opinion regarding the repairs and warranty status. At no time was any decision made based on personal feelings or in response to a review.  Decisions regarding repairs are based on safety considerations, manufacturer guidelines, vehicle condition, and dealership policy. They are never based on personal matters or customer feedback. Your previous review was addressed promptly and professionally by our management team, and you later updated your comments with a positive review following the resolution. Out of respect for privacy and professionalism, we do not discuss personnel matters in a public forum. Our management team upholds professional standards with every customer. When a productive working relationship is no longer possible, a business may determine it is in the best interest of all parties to decline future service. We wish you the best moving forward. Bill Gibbs

December 26, 2025

I had an outstanding experience with our Sales Associate Paul at Jim Hudson Lexus Augusta while purchasing my new Lexus 350 TX car. From the first phone call with Paul to stepping into the dealership to sea More

by Mary Anne Larkin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Foust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2025 -

Jim Hudson Lexus Augusta responded

Mary Anne, we're delighted to hear Paul provided a professional and pressure-free experience. Thank you for making the drive to Jim Hudson Lexus Augusta, and congratulations on your new Lexus 350 TX!

December 16, 2025

I have purchased 3 Lexus ES350's from Jim Hudson Lexus and I can not imagine doing business with any other dealership!! Our most recent purchase was a 2025 Lexus ES350. Scott Spivey was our salesman and h More

by kpgrice1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Guillory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyndi Kernaghan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2025 -

Jim Hudson Lexus Augusta responded

We are grateful for your repeat business and your glowing review of Scott and our team! Congratulations on your new 2025 Lexus ES 350! We truly appreciate your support and look forward to serving you in the future. Thank you for choosing Jim Hudson Lexus Augusta!

September 26, 2025

The nicest dealership I’ve ever been to, customer service was great and I felt very confident in everything. More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Mooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Chandler
Sep 26, 2025 -

Jim Hudson Lexus Augusta responded

Thanks for the great review. Please let us know if you need anything else in the future!

September 23, 2025

This weekend (9/21) I was flying to Atlanta to purchase a car from Jim Hudson Lexus in Augusta. The sales rep (Sean) was supposed to be moving the car to showroom (on 9/20 -5PM when i spoke to sales rep) and More

by markyvanne587
Recommend Dealer
No
Employees Worked With
Tom Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean, Shaun?
Sep 23, 2025 -

Jim Hudson Lexus Augusta responded

Mark, we are sincerely apologetic for the disappointment surrounding your recent car purchasing process. We aim to provide consistent and professional services, and it is concerning to read that we fell short of our high standards. We will use this feedback to improve our services in the future. If there are any other outstanding concerns, please don't hesitate to reach us at your further convenience. - Joseph Guillory - General Manager - 919-637-0817

Sep 23, 2025 -

Jim Hudson Lexus Augusta responded

Thank you for sharing your feedback. We are sincerely sorry for the disappointment you experienced. With pre-owned vehicles, availability can change quickly, and it can be difficult to hold a car once there is strong interest from multiple buyers. Our team would be happy to assist you in finding another vehicle that fits your needs. Please contact us directly.

August 20, 2025

Jim Hudson Lexus of Augusta is simply the best car dealership no matter what brand of vehicle you may interested in purchasing. Vice President Bill Gibbs and General manger Joseph Guillory have led b More

by Les
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph Guillory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Christiansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Foust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Jim Hudson Lexus Augusta responded

Thank you for the great review and for being such a great customer. We appreciate you and look forward to your next visit!

June 07, 2025

We originally leased our Lexus from a Savannah dealership. We had moved to Augusta by the time the lease ended. The Jim Hudson dealership, and especially the personal service provided by Keenan Ma More

by George L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keenan Mason
Jun 09, 2025 -

Jim Hudson Lexus Augusta responded

George, we're delighted to hear that Keenan and the Jim Hudson Lexus Augusta team made your lease buy-out process smooth and convenient. Thank you for choosing us!

May 17, 2025

Jim Hudson Lexus is the best service you will get in buying a car. Paul Foust is the best. Top notch service More

by vr0825
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Foust
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Jim Hudson Lexus Augusta responded

Thanks for the great review. Please let us know if you need anything else in the future!

May 09, 2025

Customer service was great. Thank you to Chris Patterson Internet Sales for keeping me up to date and working hard on looking for the car I desire. More

by clmdiva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Patterson
May 09, 2025 -

Jim Hudson Lexus Augusta responded

We're delighted to hear that Chris Patterson provided excellent customer service and kept you informed throughout your search at Jim Hudson Lexus Augusta. Thank you for choosing us, and we hope you're enjoying your new car!

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