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Jim Hudson Toyota

Irmo, SC

4.4
1,096 Reviews

970 Columbiana Drive

Irmo, SC

29063

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Showing 1,096 reviews

February 19, 2021

This entire facility is top notch. From the buying process, the service and parts department, and all other support functions are the best. I drive two hours to have my vehicle serviced at JHT. Hunter More

by grahambw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Lineback
Feb 22, 2021 -

Jim Hudson Toyota responded

We are pleased to hear of your great experience with Hunter! Thanks for taking the time to share it with us.

Feb 22, 2021 -

grahambw responded

Well, my experince has gone down with the actual service technician. I arrived home (I live 2 hours away in Dillon, SC but have only trusted JHT to perform any maintenance on my 4 runner, even though I pass by several Toyota dealerships on the way to JJT) ) and parked the vehicle in our recently added double garage. When we left for church on Sunday, there were numerous oil spots on my garage floor. There was oil all around and up under the oil filter area. In addition, I noticed some oil at the cover plate for the oil drain plug, so I removed the plate and there was a puddle of oil that had collected on the concave side of the cover! I looked at the drain plug and it was not tighened, I could turn it by hand so the oil was leaking out. I tighened the drain plug and took it back Monday am and had it checked and corrected. Needless to say, I was very disappointed - I have lost trust in JHT. This could have been a major disaster for someone if they didn't notice this and contnued to drive until all th eoil leaked out. Please contact me about this . My name and email is: Buck Graham; grahambw@bellsouth.net.

February 19, 2021

Prompt, kind, friendly, and got me out in time. Also helpful in questions we had and in giving us information about our service plan. Fantastic job! More

by Mark Yoder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Coey
Feb 22, 2021 -

Jim Hudson Toyota responded

We are elated to hear that, Mark! Please let us know if you need any further assistance.

February 18, 2021

The service department is wonderful. From getting an appointment on the date and time I want to the professional technicians, it is a pleasure to bring my car in for service. The waiting area is nice a More

by Marie Bracanovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Hallman, Mike Crocker, Chip Geiger
Feb 22, 2021 -

Jim Hudson Toyota responded

Hi Marie! Hearing that you had such a wonderful experience means the world to our team. We aim to please every customer and make their experience as smooth as possible. If there is anything further that our team can assist you with, please let us know! We'd be more than happy to help.

February 17, 2021

Great check in facility, did not have to waitCalled Great check in facility, did not have to wait Called ahead to find out how the appointments were running that day the Service manager said come in ea More

by tham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Morrison, John Rectenwald, J Renard Green, Scott McLauglin, Mike Crocker, Sam Bolton, Chip Geiger, Ted Inman
Feb 22, 2021 -

Jim Hudson Toyota responded

Wow, we are so happy to hear about the great experience you had at our dealership! We sincerely appreciate your business, and hope to see you again in the future!

February 16, 2021

Always provide excellent service and communication. Christian was very attentive and kept me informed with the progress of my service visit. Unfortunately, many of the sales folks were not wearing ma More

by michaelottone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
Feb 22, 2021 -

Jim Hudson Toyota responded

Thanks for the 5-star rating! We can assure you that at Jim Hudson Toyota, the safety and health of our customers are our top priority; we have passed this along to upper management to look into. Please let us know if you need anything else, we'd be happy to help.

February 15, 2021

They worked with me for the best date to have my service done. They got the needed parts in quickly, sooner than then expected. They got the service done before the estimated completion time. Professional More

by KurtG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crocker, Gregg Foster, Chip Geiger
Feb 22, 2021 -

Jim Hudson Toyota responded

We are so pleased to hear about your great service experience at our dealership with Mike, Chip and Gregg. If there is anything further we can do to assist you, please let us know!

February 14, 2021

Doug Morrison was great with the truck purchase. When doing the signing I only got a USB drive with my documents. I just spent almost $50000 on a truck, you can’t print $3 worth of documents? Instead I h More

by Mars1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Morrison
Feb 22, 2021 -

Jim Hudson Toyota responded

Thank you for taking the time to share your experience with us. We take all customer feedback seriously and do apologize for any inconvenience you faced. Please let us know if there is anything further we can do to serve you!

February 14, 2021

Excellent service from Chris and Mitchell. We always choose Jim Hudson when in need of service for either one of our Toyota cars. Always pleased. More

by sharpgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tudor
Feb 22, 2021 -

Jim Hudson Toyota responded

We are pleased to hear of your great experience with Chris and Mitchell! Thanks for taking the time to share it with us.

February 11, 2021

Very professional. I was given a courtesy ride to work upon dropping off my vehicle. About an hour after dropping off my car, I received an email with a video of my technician doing the diagnostic and the More

by stanley0120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crocker, Chip Geiger
Feb 22, 2021 -

Jim Hudson Toyota responded

You are absolutely welcome! Providing exceptional service is what our team strives for. We are elated to see that this was the case during your experience. Please let us know if you need any further assistance!

February 10, 2021

jim hudson service dept. was prompt and courteous and serviced my highlander in record time. mr inman was very nice and helpful. thanks to the tecnition that worked on my car. More

by rlhrsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Inman
Feb 22, 2021 -

Jim Hudson Toyota responded

We are so glad our staff made you feel welcome during your visit! We look forward to seeing you again soon.

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