
Jim Keras Chevrolet
Memphis, TN
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112 Reviews of Jim Keras Chevrolet
Best Buying Experience EVER! I have purchased many vehicles. Average every two to three years. I have never had a more pleasant experience than I have during this purchase. Rachel I have purchased many vehicles. Average every two to three years. I have never had a more pleasant experience than I have during this purchase. Rachel, George and Luke made the entire process painless and I was at ease the entire time. The level of professionalism balanced with casual personality was perfect! I will always buy cars from them in the future. More
Best car buying experience ever!!! I walked in the dealership at 4:00 and I had the keys in my hand at 4:45.I really appreciate my salesman Alvin Wilson.He's very knowledgeable and also I walked in the dealership at 4:00 and I had the keys in my hand at 4:45.I really appreciate my salesman Alvin Wilson.He's very knowledgeable and also a real kind gentleman.Todd Hixon,the finance manager was equally as great.He walked me step by step on everything. He was great to work with.BEST CAR BUYING EXPERIENCE EVER!!! No haggling back and fourth.I will surely send praises your way!!! More
Kudos to Steve in the Service Department At Keras Recently I took my new Malibu Premier back to Keras for it's first oil change. Steve took great care of me and saw that my car was well taken care of Recently I took my new Malibu Premier back to Keras for it's first oil change. Steve took great care of me and saw that my car was well taken care of, including a recall of which I was not aware until my recent service visit. As always, Steve explained specifically what needed to be done, was thorough, courteous, and very knowledgable. He has taken care of my service needs, as well as my daughter's, in true Keras form every time he has waited on me for years. More
Outstanding Customer Service Tim Muse and Jose Martinez were great to work with, informative and accommodating. It was a very pleasurable car buying experience. There was no press Tim Muse and Jose Martinez were great to work with, informative and accommodating. It was a very pleasurable car buying experience. There was no pressure. Jose showed me all the trucks I inquired about and answered all the questions I had. Tim was on the ball and we finished the paperwork in a speedy but thorough manner. No complaints! More
Great Customer Service in Service Department Tim was very professional, courteous, and was focused on customer service. He was thorough about what service was needed on my vehicle, going over th Tim was very professional, courteous, and was focused on customer service. He was thorough about what service was needed on my vehicle, going over the details with me before anything was started. I appreciate his focus on delivering quality service as well as ensuring that my visit was timely. More
Great Customer Service Team Please know that when you visit Jim Keras on Chevrolet they will always go the extra mile to help the customer. My prior and past experience has been Please know that when you visit Jim Keras on Chevrolet they will always go the extra mile to help the customer. My prior and past experience has been nothing but fabulous whenever I make a visit there. I always see Steve's smiling face and Vaughn Kearney greeting me in a timely manner when arriving, not to leave the other guys out that I chat with but still have not learned their names. Everyone is always so fabulous. Even in the waiting room they always have hot fresh coffee and cold bottle of water. More
Great first experience. I've always driven older cars in the past that I serviced myself. I purchased a newer car principally for the fuel mileage, I bought used and purchase I've always driven older cars in the past that I serviced myself. I purchased a newer car principally for the fuel mileage, I bought used and purchased an extended warranty at the time of purchase. I had a few issues come up with the car that I thought would be covered under the warranty and took the car in to have it checked out. The service adviser, Vaughn Kearney was personable and attentive as I described the issues. Everything was covered under warranty and done in a very timely manner. This is the first experience that I've ever had as a client of a dealership service department and I have to say that I was very satisfied. More
Purchase experience - RAM Truck This was the best car buying experience in my 58 years! Walked in, met George Gully, test drove the truck, came back and told him what I would pay. H This was the best car buying experience in my 58 years! Walked in, met George Gully, test drove the truck, came back and told him what I would pay. He showed me what they had invested in the truck which was close to my offer - so we agreed to a small profit for Jim Keras and deal was done with a hand shake! Closed the deal with Me K - also a tremendous representative for dealer! AWESOME!! More
poor customer service The finance managers nor the sales manager will take or return a call after purchase of your vehicle to resolve issues pertaining to their screw up. i The finance managers nor the sales manager will take or return a call after purchase of your vehicle to resolve issues pertaining to their screw up. i left several messages over 3 days and had a salesman go into the managers office but the manager would not return my call. We had to lie to get someone on the phone to answer our question. I would never recommend this dealership to anyone because they do not care about their customers after the purchase. Very poor customer service. More
No communicarion I have a engine light on my car and was told they would check the code and tell me what the problem is. That was 3 hours ago and nothing yet. How long I have a engine light on my car and was told they would check the code and tell me what the problem is. That was 3 hours ago and nothing yet. How long does it take to check a malfunction code More