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Jim Keras Nissan
Memphis, TN
60 Reviews
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60 Reviews of Jim Keras Nissan
February 20, 2017
Professional, timely service. Cory Greer was excellent! My wait time was exactly what he said, and he took care of all my concerns in one visit. Very kind, professional, friendly s Cory Greer was excellent! My wait time was exactly what he said, and he took care of all my concerns in one visit. Very kind, professional, friendly service 😃 More
by BEnnyjames3307
Employees Worked With
Corey Greer
Helpful February 17, 2017
GREAT!!! Called Corey (My Service Advisor) told him I was hearing noises in my brakes & could he get me in. He always say Sure Ms. Weems & take care of the pr Called Corey (My Service Advisor) told him I was hearing noises in my brakes & could he get me in. He always say Sure Ms. Weems & take care of the problem for me with a smile no matter what time it is early morning or late in the afternoon. He is very Professional. After taking care of the Problem then it comes to paying Katherine always has this Beautiful personality & big smile that makes you not mine paying... More
by Angel
Employees Worked With
Corey Greer, Katherine
February 14, 2017
Car Repair Service I had a pleasant experience with this dealership. Thomas was polite and efficient in keeping me updated with what repairs were needed and the cost. Al I had a pleasant experience with this dealership. Thomas was polite and efficient in keeping me updated with what repairs were needed and the cost. Also was called in a timely manner of when my car was ready so that I could plan accordingly. More
by Missy
Employees Worked With
Thomas
February 13, 2017
Awesome! Maurice was great! The process was not long at all. I knew which car I wanted, he worked with me on the price, and got me what I wanted. Maurice was great! The process was not long at all. I knew which car I wanted, he worked with me on the price, and got me what I wanted. More
by TIFFINEY THOMAS
Employees Worked With
Maurice Walker
February 13, 2017
The young man was very nice and helpful thx. I wish all companies offered this survey, it holds the person accountable and helps them to have higher standards. The time was supposed to be 2.5 hou I wish all companies offered this survey, it holds the person accountable and helps them to have higher standards. The time was supposed to be 2.5 hours they were finished in 1 hours, that was very nice also. More
by Dear55
Employees Worked With
Look at me paperwork to get his name please and thank you.
February 11, 2017
Great! My service was exceptional! Mr. Brim was completely honest with me and found alternative solutions to the issues I had. The cashier was nice and exh My service was exceptional! Mr. Brim was completely honest with me and found alternative solutions to the issues I had. The cashier was nice and exhibited great customer service as well. I will definitely come back for my service needs. More
by Davicia
Employees Worked With
Mr.Brim
February 08, 2017
A wonderful experience/ Each time that I have visited your service department everybody was so helpful and friendly. I love the attention that was given upon each visit. Each time that I have visited your service department everybody was so helpful and friendly. I love the attention that was given upon each visit. More
by maryharvy39
Employees Worked With
Tyree and another gentlemen
February 06, 2017
Everything was excellent and efficient everyone was friendly my car was very clean and robert was very polite professional when going over the work he had performed.....i Wil and efficient everyone was friendly my car was very clean and robert was very polite professional when going over the work he had performed.....i Will definitely pass on this excellent experience to a friend More
by Jamie Taylor
Employees Worked With
Robert
October 13, 2015
"Old-Time Service" When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you. More
by West, Shirley 1818
Employees Worked With
Anthony Simmons, Melvin King
September 20, 2015
Certified used cars that should not be certified I went to Jim Keras Nissan to purchase a certified used vehicle. I picked out one and began filling out the finance paperwork. Even though I have exce I went to Jim Keras Nissan to purchase a certified used vehicle. I picked out one and began filling out the finance paperwork. Even though I have excellent credit the salesman came back with a sheet of paper and gave it to me that read, Jim Keras could not offer me a loan and then he walked off. I left the location and went home. About an hour later I received a call from the dealership asking if I could come back. I said, “Why should I when I have already been turned down for credit?” Then I was offered a deal over the phone that involved several thousand down, and a monthly payment that reflected a high interest rate. I turned that down and eventually was offered a deal that required zero down and a monthly payment that reflected a much lower and competitive payment. I agreed and returned to the dealer to finish filling out the paperwork. After my purchase I noticed that the cargo carpet area was damaged, the antenna was missing, there was tree sap on the roof, rust in some spots, the cargo cover missing, dents, dings, and scratches. I did some research and found some of these items should have disqualified the vehicle from being certified. After several phone calls and a visit with the used car sales manager, some items were addressed while others were not. Some of the work that was done looks shady, and my certified car was returned to me with a new 2 inch scratch and several hundred miles added to it. The used car sales manager originally said he would wet sand and entirely clear coat the vehicle. Later he said that he never said he would clear coat the entire vehicle but he did wet sand the car. If I would have known he would only wet sand the paint job without clear coating it, I would have said don’t bother. In short, I do not think that this dealer is reputable. I looked at other “Certified” vehicles on their lot and noticed the following issues with one or more than one car: rust, bent rear passenger door, cargo covers missing, holes in passenger front seat, and missing antennas. If you do purchase a vehicle from this place, I would not take their first offer. Be ready to walk away and stay gone. Completely inspect any vehicle from top to bottom inside and out. Additionally, don’t take their word at anything; get it all in writing, though I am sure it will be next to impossible to do. As the saying goes, “Fool me once shame on you, fool me twice shame on me!” More
by Disappointed certified owner
Employees Worked With
Sal
