The complaint I have is not about the dealer but the car I purchased. I got a 2012 Nissan Quest S. I would not recommend this Van and would take it back if I could. It is an uncomfortable ride, you feel every bump and the radio has got to be the cheapest I have ever heard. My cell phone sounds better. Of course, the S model has limited options(it does have the illuminated "Quest" on the floor board, which should have been left off and the cup holder done instead). It has the spart key technology which is probably worth more than the van. If the wind blows, you feel it. Probably beause of the box design. There is no day light driving lights, which is a safety feature that you kinda get use to until you don't have it. The wipers seem too small for the windshield. The seats, although plush, are very uncomfortable on long trips. (I've only been on one and it was just 3 hours, no matter how you move the seat. My legs and back hurt the whole trip there and back. The acceleration is bad when you try to pass someone on the highway. I guess this is the Van for someone who wants the space and seating but no options at all. I wanted the SL but could not get financed even with $7000 off they are still $31,000. The only thing I like about it, it he large cargo space in the back. Nissan, you did bad when you brought back the Quest. You got nothing on Toyota Sienna.