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Jim Marsh Kia Mitsubishi - Service Center
Las Vegas, NV
214 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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214 Reviews of Jim Marsh Kia Mitsubishi - Service Center
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May 24, 2022
Worst service department ever. Service representative Bailey argues and berates you. The man talked to me like I was his child. I'm at least twice his age. Then the manager Todd de Service representative Bailey argues and berates you. The man talked to me like I was his child. I'm at least twice his age. Then the manager Todd defends him and tells the me I'm out of line for yelling after Bailey says he's "doing me a favor for even letting me bring my car in without an appointment." 'll never go back to their dealership for service or to purchase. More
by iron450
Employees Worked With
Bailey. Todd.
Helpful May 13, 2022
My Kia Optima’s Hybrid system shut down on the freeway during rush hour. After “limping” into Jim Marsh Kia, where I purchased the vehicle, I left the keys in the after hours box and heard from no one unt during rush hour. After “limping” into Jim Marsh Kia, where I purchased the vehicle, I left the keys in the after hours box and heard from no one until I called 2 days later. The Receptionist couldn’t connect me because she was “too busy” and asked that I call back later. A week later, I got into contact with my Service Advisor, Todd Gerstenberger, who told me he tried to call me earlier…No missed calls. I was informed a Kia engineer was looking at my vehicle because there were no leads his Techs had on why the Hybrid system shut down. No communication until another week had passed when Todd told me my car’s system was reset and I could come pick it up, however, he informed me that he thought it was a temporary fix and the car would be back. When picking up my vehicle, I checked in with Todd, and informed me that my keys were with the Cashier. I asked if there was a charge and he responded by asking me “ did I tell you there was a charge?”…just what I want hear when I’m told to come pick up my kinda fixed car. After picking up my keys, I asked about the Warranty and he accused me of asking him to commit fraud, I’m putting his family at risk by expecting him to come out of pocket for $7-8K…bizarre!! I took the keys, sold the car to CarMax the next day, as I have no confidence that this won’t happen again…the Advisor essentially told me to expect another breakdown and that my battle is now with Corporate. It’s too bad, because I attempted to stay with a local dealer. My kids were students of Ms Marsh’s years ago, I’m a lifelong local, and I was treated like absolute crap by a Transplant…needless to say, no more Kia business, no more Jim Marsh business. More
by Johnsma1313
Employees Worked With
Todd Gerstenberger
March 11, 2022
I just bought a Kia EV6 from Jim Marsh Kia. Love this car and this dealership! Everyone was as excited about this car as we were. Mike Castiglione, our salesman was and continues to be so help Love this car and this dealership! Everyone was as excited about this car as we were. Mike Castiglione, our salesman was and continues to be so helpful and a great source of information. Attia Mansour, sales manager assisted with the purchase. We felt as though everyone at the Jim Marsh were just so excited about the EV6 and thrilled to have us be a part of their great new car. Guess what… We are falling in love with this car💕. More
by Dianee18
February 24, 2022
Always friendly and courteous. I have been taking my vehicle to Jim Marsh Kia for many years now. Todd in the service department has always been helpful and honest. I have been taking my vehicle to Jim Marsh Kia for many years now. Todd in the service department has always been helpful and honest. More
by riclorilee
Employees Worked With
Todd
February 12, 2022
Professional friendly service and cashiers. Very Professional friendly service and cashiers. Very friendly, I love the waiting area. Comfortable and clean . Bailey is a very and polite young man. Professional friendly service and cashiers. Very friendly, I love the waiting area. Comfortable and clean . Bailey is a very and polite young man. More
by martelll1995
Employees Worked With
Bailey Trevino
February 11, 2022
I was very happy with Jim Marsh Kia. Bailey was great answered all my questions and made feel at ease. My car was done faster than expected. Always a great experience. Thanks answered all my questions and made feel at ease. My car was done faster than expected. Always a great experience. Thanks More
by bswolf59
Employees Worked With
Bailey
February 04, 2022
My rating is the result of the Jim Marsh Service Department. We have taken our 2014 Sorento to this dealership for all of the maintenance needs. We only work with Todd Gerstenberger, Service Manage Department. We have taken our 2014 Sorento to this dealership for all of the maintenance needs. We only work with Todd Gerstenberger, Service Manager. Todd is an outstanding representative for the dealership and we take our car to Jim Marsh KIA for maintenance because of Todd Gerstenberger. More
by jlp21
Employees Worked With
Todd Gerstenberger, Service Manager
