Jim McKay Chevrolet

I came to the service center for the second time, and again the staff were different, but once more I encountered the same cold, indifferent attitude. They gave the impression that they disliked their jo again the staff were different, but once more I encountered the same cold, indifferent attitude. They gave the impression that they disliked their job and were just doing it unwillingly. I tried to explain my issue — there is a sound coming from the engine compartment. I even showed them a video. Before even listening properly, the employee said, “Yes, yes, I heard it.” But that was untrue. After actually listening, he then said, “Oh, was this the sound?” This shows clear carelessness and lack of seriousness. I suggested sending the video by email so that the mechanic could check it and identify the problem. He agreed. However, when I reviewed the in-car camera footage, I saw that the mechanic never even checked for such an issue. Later, when I followed up via message, I was told that the mechanic had indeed checked it and found nothing abnormal. This is simply not true. I know people who own the exact same model — four or five of them — and none of their vehicles have this issue. This is an outright lie. On Monday, a woman from the service department called me, and I explained everything again. She told me to bring the car back so they could “take another look.” But why should I waste my time bringing my car back to people who do not do their jobs properly and who lie to customers? We all know these cars can have issues — we purchase them with that understanding. But even if the cars are problematic, General Motors service centers should at least be competent and honest. The cars may have flaws, but the service should not. The lack of professionalism and integrity is unacceptable. More

This dealership is committing tax fraud using the EV credits and “premium addons” I was very clear on the phone and wasted 4 hours driving to this bait and switch dealership. One of the “addons” that wa credits and “premium addons” I was very clear on the phone and wasted 4 hours driving to this bait and switch dealership. One of the “addons” that was “already on the car” was for a warranty product. They printed a quote at 7:04pm which had CarShield for $999 and then after discounting the car by $1500 the CarShield was miraculously $2,495. DO NOT DO BUSINESS WITH THIS LOCATION. SCAMMERS THROUGH AND THROUGH. More

Jim McKay Chevrolet is everything wrong with shady service departments. I brought in my 2014 Chevy Cruze Diesel for what they claimed was a “completely full” DPF filter that “couldn’t be cleaned.” In service departments. I brought in my 2014 Chevy Cruze Diesel for what they claimed was a “completely full” DPF filter that “couldn’t be cleaned.” Instead of offering a proper cleaning or accurate diagnostics, they tried to charge me $2,500 for a replacement or conveniently offered me $2,500 to trade in my car, which only has 90,000 miles on it. The audacity is wild. Here’s the kicker: I fixed it myself. I did the regen, cleared the codes, and now the car runs smooth no limp mode, no DPF issues, no problems. So either they flat-out lied, or they were completely clueless. Either way, they charged me for a diagnostic and did nothing of value. This place is a textbook scam. They prey on people who don’t know their way around a diesel, and then try to flip your car for pennies and profit off your stress. If you value your money or your vehicle, do not go here not even for an oil change. Total disgrace. More

Great customer service ,,,very honest and proper information provided during my communication with the dealer ,,,,I have recived a super nice clean car and it was a great deal ,,thanks very much information provided during my communication with the dealer ,,,,I have recived a super nice clean car and it was a great deal ,,thanks very much More

We received a fair price for our trade in, the purchasing process went smoothly, and financing was uncomplicated. We received information from our Sales Associate, Andrey, before and after the purchase. H process went smoothly, and financing was uncomplicated. We received information from our Sales Associate, Andrey, before and after the purchase. He did a great job at listening to our needs, followed up with us and helped us find our new car. No uncomfortable pressure from start to finish - search to purchase. Thank you. More

Great! !!! I purchased my 2024 Trax from Jim McKay I was warmly welcomed by the entire team. Darreus took his time showing me the 2024 Trax RS, meticulously !!! I purchased my 2024 Trax from Jim McKay I was warmly welcomed by the entire team. Darreus took his time showing me the 2024 Trax RS, meticulously demonstrating its impressive features. I was thoroughly impressed--so much so that I decided then and there that the Trax was the vehicle for me. If you're looking for a new vehicle please go see Darreus at Jim McKay in Fairfax, Virginia. More

These guys are my speed. Apple pie and LT1 Chevrolet. They took care of my Inspection and enissions...and gave me some insight about why my stereo kept cutting in and out. So Apple pie and LT1 Chevrolet. They took care of my Inspection and enissions...and gave me some insight about why my stereo kept cutting in and out. Some stereo place used electrical tape on my existing wiring harness instead of solder and shrink wrap. I dont wznt to go bsck there so they gave me a quote. They said if there was anything they could do for me just come on by. They made me feel at home. Charter, Robert, and the other service writers were all joking around (when appropriate). This is my Dealer. More

Sometimes dealers are just the perfect fit. These guys (Charter and Robert...among many) are fantastic. Now for insurance reasons I am not allowed in the dealer repair bay. But I was allowed a These guys (Charter and Robert...among many) are fantastic. Now for insurance reasons I am not allowed in the dealer repair bay. But I was allowed a limited inspecsmriom premises. Robert the electrical specialist would like this SMO. More

this dealership is a scam. Alex Vasquez, Andrew Helvie, Emma Smith, said my loan was approved by GLS and took the money I put down. on my way to pick up the vehicle they said m Alex Vasquez, Andrew Helvie, Emma Smith, said my loan was approved by GLS and took the money I put down. on my way to pick up the vehicle they said my loan wasn’t approved and they keeping my down payment anyway. They also falsified insurance documents to Global Lending service in my name. They don’t answer my phone calls, or texts. And now I have to file with Virginia courts to get my money back… do not buy from here they are scammers. More