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Jim McKay Chevrolet

Fairfax, VA

2.5
199 Reviews

3509 University Dr

Fairfax, VA

22030

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Showing 199 reviews

April 25, 2024

Great! !!! I purchased my 2024 Trax from Jim McKay I was warmly welcomed by the entire team. Darreus took his time showing me the 2024 Trax RS, meticulously More

by Happy new Trax owner!!!!!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elia Ahmadian
March 14, 2024

I bought a chevy tahoe in 2017 and it has been a nightmare working with them. They lie to me about gap insurance. They have charged me thousands of dollars in services and repairs but claim I have n More

by milton
Recommend Dealer
No
Employees Worked With
Elia Ahmadian
Mar 20, 2024 -

Jim McKay Chevrolet responded

Dear M, thank you for reaching out and sharing your experience. We apologize for any inconvenience or frustration you've encountered with our dealership. We take customer feedback very seriously and strive to address any concerns promptly. Upon reviewing our records, we cannot locate your specific transactions. However, we are committed to resolving any issues you may have encountered to the best of our ability. We regret any confusion or disappointment you may have experienced and would like to investigate this matter further to address it appropriately. Can you email Rahel@4mckay.com with your full name and vehicle's VIN? Please provide us with any documentation or additional information you may have, such as receipts, so we can better assist you in resolving these issues. Again, we apologize for any inconvenience you've experienced, and we appreciate your patience and understanding as we work to understand and rectify the situation. Please know that we have been, and always will be, committed to providing our loyal clients with the best possible service and support. Sincerely, your Jim McKay Family

Mar 21, 2024 -

milton responded

Please do not fool the public. My vin number is: VIN: 1GNSKCKC0FR183892 Check the CARFAX. Anybody can check it. It will tell you Jim McKay services including the one for the shocks. I will give you everything you want but let's make it public!

February 21, 2024

These guys are my speed. Apple pie and LT1 Chevrolet. They took care of my Inspection and enissions...and gave me some insight about why my stereo kept cutting in and out. So More

by cski12894
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charter, Robert, among other nice people.
February 17, 2024

Sometimes dealers are just the perfect fit. These guys (Charter and Robert...among many) are fantastic. Now for insurance reasons I am not allowed in the dealer repair bay. But I was allowed a More

by cski12894
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charter and Robert in Service. , Craig Caldwell, Charles Gantt, Demetrius Johnson, Duane Shanklin, Jonathan Berry, Michael Freeland, Monica Couther, Gabe Lugo
January 30, 2024

this dealership is a scam. Alex Vasquez, Andrew Helvie, Emma Smith, said my loan was approved by GLS and took the money I put down. on my way to pick up the vehicle they said m More

by Zhanelwallace
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Vasquez, Andrew Helvie, Emma Smith
December 01, 2023

I had my car transferred to Jim McKay where it was repaired without incident in 6 to 7 business days. They completely fixed shoddy wiring done by a third party along with 20 hrs of electrical repairs. More

by cski12894
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charter, Senior Service Writer
November 28, 2023

Where to start with this one. I drove 6 hours to buy a car. Price started at around $26,000 and after being lied to about the bank requiring add-ons price was around $33,000. The More

by JohnnyGraham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenneth Richardson, Pezman Haghshenas, Dianna Ramirez, Elia Ahmadian
October 03, 2023

If you're in the market for a new or used car and value honesty, integrity, and genuine customer service, steer clear of Jim McKay Car Dealership. Their business model seems to be centered around deceit an More

by andre.griggs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron Tran, Hores Haider, Alex Vasquez
Nov 29, 2023 -

Jim McKay Chevrolet responded

Dear Mr. Griggs, At our establishment, we hold honesty, integrity, and the unwavering commitment to treat every customer, irrespective of their behavior or misrepresentation of our business, with the utmost respect. We sincerely regret to hear your account of what you claim is a less-than-satisfactory experience. Still, I am delighted that we upheld our well-earned reputation by treating you with the utmost respect and resolving your concerns. Unfortunately, your expectations were far beyond a reasonable threshold, so nothing we did let us achieve a satisfactory outcome for you. Respectfully, Jim McKay Chevrolet

August 08, 2023

BUYER BE AWARE! I am giving them a one but if I could go lower I would. They post a car, I call and check if the car was there, "Yes" and drove 1:30 mins to get th More

by efren377
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
MG Gonzales and sale person Mr. Paul Myers, webmaster webmaster
July 08, 2023

This was my first time purchasing a car. Over the 5 hours that I spent at the Jim McKay dealership, I was told many different things, including a confusing amount of fees that were different More

by scottvp
Recommend Dealer
No
Employees Worked With
Joey D and Tomas C
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