Jim McKay Chevrolet

Dealership advertises one price then explained there's a 20k mark up. Please just list the vehicle for 94k instead of 74k. It means a world of a difference! 20k mark up. Please just list the vehicle for 94k instead of 74k. It means a world of a difference! More

DO NOT BUY FROM THIS DEALERSHIP. They sell 100% LEMONS. You’ll see if you look back that I posted a great review of this place less than a year ago when I bought a used hybrid Chev They sell 100% LEMONS. You’ll see if you look back that I posted a great review of this place less than a year ago when I bought a used hybrid Chevy Tahoe. Within FOUR MONTHS the engine was bad. Spent $6k on repairs only to find out that BOTH the engine and the battery were completely gone. I called the dealership and asked them to help somehow; they offered me next to nothing on a trade-in if I was willing to buy a $38k car. Worst part—after purchasing on a Saturday i came back the next Monday to pick up tags. The sales manager saw me walk in with my three young children, knowing I was a school teacher who was making a huge financial investment for my family. At first he got wide-eyed and said that the car wasn’t safe for the road and shouldn’t have been sold. He had me leave it for a couple of days to “fix” it and clearly someone told him not to say anything, because when I went back he said that the car was never unsafe and that he just wanted to make sure it was perfect for us. He 100% KNEW it was bad and let us buy it anyway. This dealership doesn’t care about its customers at all. More

Sales people will lie to you and tell you whatever to get you to buy the car. Used car purchased and in the shop a week later. Dealership refuses to take responsibility even after a they signed a “we owe” fo you to buy the car. Used car purchased and in the shop a week later. Dealership refuses to take responsibility even after a they signed a “we owe” for said problem. These guys are crooks and management refuses to take responsibility. Run far away from this dealership…. Far far away. More

The staff at Jim McKay were friendly, knowledgeable and provided useful information about the used truck that I took on a test drive. That particular truck did not fit my purchase criteria, but I look forw provided useful information about the used truck that I took on a test drive. That particular truck did not fit my purchase criteria, but I look forward to returning to this dealership in the future based on my positive interactions with Tristan and with the other helpful staff I spoke with during my visit. More

Horrible service. I had an appointment set up to come from 5 hours away, just to get a phone call an hour out saying they sold the car I was coming to buy. I had an appointment set up to come from 5 hours away, just to get a phone call an hour out saying they sold the car I was coming to buy. More

Jim McKay really fell off the deep-end. I used to get honest estimates on services such as oil changes and alignments from this dealership. However, I brought in my 2019 Camaro SS for an oi I used to get honest estimates on services such as oil changes and alignments from this dealership. However, I brought in my 2019 Camaro SS for an oil change and was given an estimate of $149.55 after they checked up on my car. I approved the service expecting the actual cost to be somewhat close to the estimate. Instead they wanted $200 (a 33% increase from the estimate) and gave me a discount for a total of $181.86. So I called Denis Gallegos (the service advisor assigned to me) and he told me that the estimate was for an "average Camaro". That is extremely misleading. I gave them my car that they checked up on just to give me an estimate on a lower end version of my car. They recommended other services such as an alignment, brake fluid flush, brake pad and rotor replacement, engine air filter replacement, cabin air filter replacement, and fuel/air induction system service. I can't imagine what the bill I would've been stuck with if I agreed to do the other services with since they gave me an estimate based on an "average Camaro". I am extremely disappointed in the lack of transparency and honesty on how much the actual service would be. It makes me wonder what else they aren't being honest with. More

They gave very quick information on the car. Car was priced reasonably. However the offered $5k less in trade than other dealers. Car was priced reasonably. However the offered $5k less in trade than other dealers. More

Dennis Gallegos demonstrated outstanding customer service. Loved his professionalism! He was patient and very knowledgeable. Looking forward to using Jim McKay Fairfax Service again and dealing wit service. Loved his professionalism! He was patient and very knowledgeable. Looking forward to using Jim McKay Fairfax Service again and dealing with Dennis in particular. Kudos to Jim McKay Chevrolet, Fairfax. More

They are selling the trucks at least 10k over msrp, wouldn't even budge on that. Unethical practice even in these times, it isn't like they would ever discount a vehicle 10k. Move on.. wouldn't even budge on that. Unethical practice even in these times, it isn't like they would ever discount a vehicle 10k. Move on.. More

Avoid This Dealership- Incompetence Abounds This is an honest, straightforward review of my experience at this dealership. I found a used vehicle on their website that I was interested in, and i This is an honest, straightforward review of my experience at this dealership. I found a used vehicle on their website that I was interested in, and in all fairness, seemed like a good price. I was torn on if I should purchase the vehicle in Virginia because I was relocating to another state soon. I really preferred to get the vehicle here because I would need a vehicle to get me up to my new state and, again, it did seem like a fair price online. I figured before going in, I would call the dealership to discuss the challenges that move might bring about (registering, paying taxes, getting tags for new state, etc). I was assured that there would be no issues whatsoever, and they could register the vehicle for me easily to the new state and that they "do it all the time." When I got to the dealership, I reiterated that I would only be interested in the vehicle if they could in fact register it to my new state and that I wouldn't have to jump through a ton of hoops to do that. After all, you pay all the fees, so you expect the dealership to do their part to make it a convenient and easy process. That part aside, I test drive the vehicle and then meet the used car manager Shane. Mind you, this is supposed to be a reputable, big time car dealership, but Shane could have easily come from a shady used car dealer on the side of a random road. He is a fast-talking, not look you in the eye type salesman. He clearly got annoyed when I asked direct questions about certain fees or wanted to negotiate on price. How dare the customer ask for a better price or want answers as to what the many dealer fees are. I didn't come with some ridiculous price and am a very reasonable person, but the guy just had a bad attitude. Simply put, he is not professional and I can only imagine the way some people could be taken advantage of having to work with him. Then came my trip to finance. The finance manager, Sunny, was not any better to work with. I should have walked out when I realized the finance manager had a problem doing simple math. He also had a bad attitude and actually mentioned to me that he cut his lunch short to come help me and was not happy having to do so. Then, after all this time at the dealership, Sunny lets me know they won't be able to register the vehicle to my new state, which they had repeatedly promised they could do to this point. The finance department blamed the sales department, and then the sales department blamed the finance department for issues. Some employees were pointing the finger at the used sales management and team and called them out (to me) about how they are not good at their job. Simply put, I was lied to or mislead numerous times, by folks in every department I worked with, and I was rightfully angry. Again, I am reasonable and kept my cool, and I felt I was still getting a good price on the vehicle, which is the majority of my concern when purchasing a car (price). So, I went forward with the process I spent 6+ hours at this dealership which is absurd. Sunny joked that this was the longest car sale he's seen, but I didn't find it funny. I do feel like they wasted a lot of my time, and again, at each turn, incompetence was uncovered. I may have to put some of the blame on myself for not leaving sooner and subjecting myself to the circus at this place. There is more to this joke of a trip to the dealership, but just suffice it to say that I would never recommend anybody purchase a car from here. It really felt like this was the first vehicle they had ever sold. It felt like nobody really knew how the car sales process worked which led to time wasted and bad attitudes throughout. Do yourself a favor and shop elsewhere. More