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Jim Norton Chevrolet

Broken Arrow, OK

Overview
Employees
Reviews
Vehicles
4.7
743 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs. We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful. Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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3131 N Aspen Ave

Broken Arrow, OK

74012

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Showing 743 reviews

March 22, 2024

Everyone was friendly and helpful. Jeana was great with making me comfortable and asking good questions. She helped make sure the process was simple and had great communication skills. More

by Kathy Fleig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Chevrolet responded

Congratulations on your new vehicle, Kathy. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jeana was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

I went to dealership met Jeana and she was professional with the customer service, polite and very patient. She showed me a handful of different vehicles until I saw I asked about the red Silverado and I a More

by joerdahn.barajas28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Chevrolet responded

Congratulations on your new Silverado! Thank you for taking the time to write about your experience. It's great to know Jeana and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

Jeana and the staff at Jim Norton made me feel like family and really supported me in every step in purchasing my new vehicle.. For a great buying experience I would def recommend this company.. More

by donnarobinson64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Chevrolet responded

Thank you for this excellent review! We are so happy to hear that we could make you feel like a part of the Jim Norton Chevrolet family with your recent purchase. We hope you are enjoying your new vehicle! If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 09, 2024

I would recommend highly, Jim Norton Chevy to my son, daughter , inlaws, outlaws and friends More

by kamillefaye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Guel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Martin
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Mar 11, 2024 -

Jim Norton Chevrolet responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 09, 2024

I expected the car I purchased would be detailed and filled up with gas but it wasn't. It was washed off, and 3/4 tank of gas. Now for Jim Norton Chevrolet I traded a paid for 2016 Suburban LS in and h More

by Terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber Brewster
2.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Brinkley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Doyle
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Mar 09, 2024 -

Terry responded

Okay I would like to clarify a couple things about the review I left about my experience at Jim Norton Chevrolet. It was not aimed at Anthony Brinkley because he made sure while I was there things went as well as they could because I had spoken with him on the phone and text on the day I ended up there and purchased the van from Amber Brewster as the sales person. She told me while I was in finance she would gas up the vehicle and detail. So I assumed it would be detailed and filled up. It got washed and enough gas to move the needle to right close to 3/4 tank. After I came out of finance and Bill had called her to tell her our business was complete she came over and gave me my tag off my trade and my toll tag. Then handed me two sets of keys after a 45 second demonstration of how to remote start the Odyssey EX-L. No formal walk around. My entire dissatisfaction is with the business office and the sales manager that helped put the deal together and Bill Doyle for not calling me back after leaving two messages for him one on voicemail and one with another fiance person. But when I was there Bill Doyle was very professional. The customer service was non existent. If I could change the star rating for sales team I guess Anthony Brinkley would be 4 ⭐⭐⭐⭐, Amber Brewster would stay the same at 2 ⭐⭐.

Mar 11, 2024 -

Jim Norton Chevrolet responded

Hi Terry and thank you for providing your last name. Our GM, Lance Franklin, left you a voice mail this morning so we can discuss your concerns directly. We appreciate you reaching out. Leaving Lance’s contact info here as well for your convenience: lfranklin@jimnortonchevy.com, 918-615-2996. Sincerely, Courtney, Jim Norton Auto Group

February 27, 2024

Chris has been extremely helpful and responsive in working with us to take care of our Tahoe. He is courteous, friendly, professional and always has a smile! Outstanding person! More

by mduininck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Freisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Chris was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 23, 2024

Originally called on phone . Answered all my questions. Decided to make the drive and was not disappointed. Went above and beyond to deal with us. Will definitely shop there agai More

by flyincow67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Yates
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Feb 26, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

February 14, 2024

Really nice sales people. took less than 2 hours to buy our vehicle. Would recommend to anyone. More

by anetmorgano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Washington
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Feb 15, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Chevrolet satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Sincerely, Courtney, Jim Norton Auto Group

February 06, 2024

Called Jim Norton today inquiring about trading in my car. I talked to Joseph Emberson and I have never felt like I was given a more honest answer about what could be done for me! If I decide to trade in More

by Jaselindecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Emberson
Report | Print
Feb 07, 2024 -

Jim Norton Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 03, 2024

Michael always helps me with my Vehicles. I have two Chevy's that he take very good care of if it preventive maintenance or new tires! He gets it done! More

by radducci21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Michael was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

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