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Jim Norton Chevrolet
Broken Arrow, OK
746 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 746 reviews
February 20, 2023
Roger was great to work with. He greeted us right when we pulled in to look at the Suburban that my wife has been wanting. He asked if we wanted to test drive and got everything i He greeted us right when we pulled in to look at the Suburban that my wife has been wanting. He asked if we wanted to test drive and got everything in order to do so. We never felt any pressure from Robert and he made sure it was the right vehicle for us before we even started talking numbers. Robert did a great job, even after the sale. We appreciate being able to go somewhere and not feel pressured or rushed. We will definitely buy again from Robert. More
by Mdurant0875
Employees Worked With
February 20, 2023
Extremely pleased with salesman and sales manager. (can't remember the sales manager's name but he was great). went in with a price in mind, hit that price. also wanted a specific color, they found (can't remember the sales manager's name but he was great). went in with a price in mind, hit that price. also wanted a specific color, they found that color at another dealership and had the car within hours . took delivery immediately. excellent service. More
by mjchandler
February 20, 2023
Purchased this beautiful 2021 Cadillac. Extremely happy with the salesman Robert Burch. He was friendly, knowledgeable, has followed up with us on any concerns we had, and overall is a very Extremely happy with the salesman Robert Burch. He was friendly, knowledgeable, has followed up with us on any concerns we had, and overall is a very nice honest guy. I would highly recommend him to anyone looking to buy a new or used vehicle. Robert made us feel so comfortable and in the end he was like talking to a family member. Thank you Robert for all of your assistance and helping to make the process stress free. More
by Margaret.linares56
February 08, 2023
Amber and the entire Jim Norton team were amazing to work with. They listened to exactly what I was looking for and didn't try to show me anything different. Next time I look for a vehicle I will be going ba with. They listened to exactly what I was looking for and didn't try to show me anything different. Next time I look for a vehicle I will be going back. More
by Chris Rye
Employees Worked With
February 07, 2023
We were very pleased with everything about this dealership and Ron Conaway was wonder to work with also Gerry and Jalen. Bill finished it off. A very good crew with great personalities and smiles. dealership and Ron Conaway was wonder to work with also Gerry and Jalen. Bill finished it off. A very good crew with great personalities and smiles. We had a great introduction to ON STAR also then we needed a On Star tech to help with the My Chevy app because it would not let me open account. The man's name was Perry. Ron talked with him first and he was very rude to him then I talked with him and after about 20mins of him being rude to me I gave the phone back to Ron and said I'm done with his rudeness. Ron ended the call and was so helpful we finished the app together. Thanks again to all at Jim Norton especially Ron Conaway More
by RoxAnne
Employees Worked With
Ronald Conaway
February 04, 2023
Mike Crowell and his team were very helpful in our car buying process. Will definitely be back on our next purchase. buying process. Will definitely be back on our next purchase. More
by Vossball6
Employees Worked With
February 04, 2023
I think they could have done a better job getting me a better deal, especially given the trade I brought in, but Amber was the absolute BEST to work with overall! The finance guy was just as wonderful!! better deal, especially given the trade I brought in, but Amber was the absolute BEST to work with overall! The finance guy was just as wonderful!! More
by brittney.hawn
Employees Worked With
January 25, 2023
Friendly and welcoming staff that were happy to show us around and answer all our questions. Very committed and willing to work with you on price, trade and down payment. Overall a very good experience. around and answer all our questions. Very committed and willing to work with you on price, trade and down payment. Overall a very good experience. More
by Josueflo1986
January 21, 2023
No pressure sales. We went with the intention just to test drive. But, they had the exact car we wanted at a fair price. They listened to any concerns we had. Bill Doyl We went with the intention just to test drive. But, they had the exact car we wanted at a fair price. They listened to any concerns we had. Bill Doyle in F&I was very courteous as well We would recommend salesman Robert Burch and Jim Norton Chevrolet. More
by jpopkess
Employees Worked With
