Jim Norton Chevrolet

No pressure They took care of me like Family,Took the Time to Make Sure I understood before going forward Made friend's for life. Time to Make Sure I understood before going forward Made friend's for life. More

This is the 2nd vehicle we purchased from them and love their professionalism in explaining the features of each vehicle. They have friendly customer service staff and we feel they want to make things righ their professionalism in explaining the features of each vehicle. They have friendly customer service staff and we feel they want to make things right, going the extra mile. More

Great experience! Highly recommend going back! I would buy another car from this location again. Customer service is 10/10 they made me feel like family. Bryan really Highly recommend going back! I would buy another car from this location again. Customer service is 10/10 they made me feel like family. Bryan really did it for me. Not sure if I would’ve gotten a car without him!! More

Great service today. The buying process was smooth. This guy answered all our questions and explained the car functions to us. The buying process was smooth. This guy answered all our questions and explained the car functions to us. More

Everyone was absolutely awesome and so patient with me and my family. We came in late in the evening and they didn’t make us feel like a burden at all. Took care of us well. Highly recommend. Absolutely a and my family. We came in late in the evening and they didn’t make us feel like a burden at all. Took care of us well. Highly recommend. Absolutely awesome on customer service. More

We love this dealership. The customer service was excellent. The entire staff went above and beyond to ensure full customer satisfaction. The customer service was excellent. The entire staff went above and beyond to ensure full customer satisfaction. More

I’m writing this as I’m sitting in the dealership waiting for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe they’d like to clear for me. When I asked how long that would take, I was told “up to 2 hours”. So, I opted to come in & wait for it since it’s a 30 minute drive from my house. I’ve been patiently waiting & observing one of the other service persons walking out to apologize to his customers for the wait, offer them a ride, etc. Not one word from my service advisor (Jacob). So, 3 hours into the process I found my Advisor and asked how it was looking. He said “oh, let me go check”. Really? Isn’t it his job to know where we are in the process & offer updates like the other Advisor? When he came back he let me know the oil change was complete & they were working on the recalls…apparently, they are programming issues & we’re going to take another hour to one and a half hours more. At this point he offered to get me a ride. 🤨 Communication has been severely lacking. Had I known it would take this long I’d surely have made arrangements for a ride. This is ridiculous! I won’t be back to Jim Norton for service. More

The dealer did not have very much of a selection to choose from but I was satisfied choose from but I was satisfied More

Fast, professional , friendly, to the point ,I will definitely do business with again in the future definitely do business with again in the future More

Let me start this out with I typically buy a new vehicle every other year and have done business with multiple dealerships in Tulsa and surrounding areas. Buying a vehicle from Jim Norton has been the most every other year and have done business with multiple dealerships in Tulsa and surrounding areas. Buying a vehicle from Jim Norton has been the most horrendous experience in buying a vehicle I have ever had. I do want to shout out the sales staff as they went above and beyond in bringing the car to my wife to look at and pricing the vehicle right. The nightmare happened in finance where my wife and I were completely misled and lied to from start to finish. Everything seemed shady and backhanded as we were given an incorrect APR and argued with about it. We were never presented a written number for the monthly payment only given a verbal payment which was a flat out lie. The only pricing presented was the price with warranty and gap which was outlandish. When I asked for the total cost of each, I was told a false number and told them I would not buy it unless they gave me the plans at cost. I was then told that I would receive dealership cost but still was not shown anything stating a decrease on the warranty, which was almost $4k. As we left that night we never received any of our paperwork for the purchased vehicle or the trade. The next day I informed them I was unhappy with the whole process and was not able to talk to anyone but the finance person who all this took place with and my salesperson (who again did a great job). Upon returning to the dealership to drop the warranty and gap I gave the dealership one more to chance come clean to me on the cost of the warranty, even asking to see their invoice for it which I was not given. I will not be doing business with this dealership as the whole financing process was a nightmare and nothing was up front. More