Jim Norton Chevrolet

We love this dealership. The customer service was excellent. The entire staff went above and beyond to ensure full customer satisfaction. The customer service was excellent. The entire staff went above and beyond to ensure full customer satisfaction. More

I’m writing this as I’m sitting in the dealership waiting for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe they’d like to clear for me. When I asked how long that would take, I was told “up to 2 hours”. So, I opted to come in & wait for it since it’s a 30 minute drive from my house. I’ve been patiently waiting & observing one of the other service persons walking out to apologize to his customers for the wait, offer them a ride, etc. Not one word from my service advisor (Jacob). So, 3 hours into the process I found my Advisor and asked how it was looking. He said “oh, let me go check”. Really? Isn’t it his job to know where we are in the process & offer updates like the other Advisor? When he came back he let me know the oil change was complete & they were working on the recalls…apparently, they are programming issues & we’re going to take another hour to one and a half hours more. At this point he offered to get me a ride. 🤨 Communication has been severely lacking. Had I known it would take this long I’d surely have made arrangements for a ride. This is ridiculous! I won’t be back to Jim Norton for service. More

The dealer did not have very much of a selection to choose from but I was satisfied choose from but I was satisfied More

Fast, professional , friendly, to the point ,I will definitely do business with again in the future definitely do business with again in the future More

Always very dependable and efficient service dept, and very impressed with sale dept, not pushy and open and honest. Very professional group. very impressed with sale dept, not pushy and open and honest. Very professional group. More

Let me start this out with I typically buy a new vehicle every other year and have done business with multiple dealerships in Tulsa and surrounding areas. Buying a vehicle from Jim Norton has been the most every other year and have done business with multiple dealerships in Tulsa and surrounding areas. Buying a vehicle from Jim Norton has been the most horrendous experience in buying a vehicle I have ever had. I do want to shout out the sales staff as they went above and beyond in bringing the car to my wife to look at and pricing the vehicle right. The nightmare happened in finance where my wife and I were completely misled and lied to from start to finish. Everything seemed shady and backhanded as we were given an incorrect APR and argued with about it. We were never presented a written number for the monthly payment only given a verbal payment which was a flat out lie. The only pricing presented was the price with warranty and gap which was outlandish. When I asked for the total cost of each, I was told a false number and told them I would not buy it unless they gave me the plans at cost. I was then told that I would receive dealership cost but still was not shown anything stating a decrease on the warranty, which was almost $4k. As we left that night we never received any of our paperwork for the purchased vehicle or the trade. The next day I informed them I was unhappy with the whole process and was not able to talk to anyone but the finance person who all this took place with and my salesperson (who again did a great job). Upon returning to the dealership to drop the warranty and gap I gave the dealership one more to chance come clean to me on the cost of the warranty, even asking to see their invoice for it which I was not given. I will not be doing business with this dealership as the whole financing process was a nightmare and nothing was up front. More

A great buy. Jim Norton and Ron worked with me to get a good deal on a new car and can't wait to make memories with my new car. Thanks again Jim Norton and Ron worked with me to get a good deal on a new car and can't wait to make memories with my new car. Thanks again More

This was my first visit to Jim Norton. Ron was great to work with during the buying process. Ron was great to work with during the buying process. More

Amber first helped my husband on the phone and she let us know that one of the 2 cars we saw online was there to look at. It was ready for us to see when we pulled up so made sure to ask for her. The buying know that one of the 2 cars we saw online was there to look at. It was ready for us to see when we pulled up so made sure to ask for her. The buying experiance was awesome with her. No pressure and answered all our questions we had. Did a test drive and after asking about more things we decided this was the one for us. First time buying a used car for a second vehicle and first time having cash to buy with no loan after buying many new cars and trucks over the years. Very happy with a 2020 equinox with low miles and a great price with her help to get it down some. Highly recommend her! More

This was the quickest and easiest car buying experience we've ever had, once the car got there from being loaned out the day before. Tyler and Kaylee were very helpful answering questions and sending a vi we've ever had, once the car got there from being loaned out the day before. Tyler and Kaylee were very helpful answering questions and sending a video of the car since we were 200 miles away. More