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Jim Norton Chevrolet
Broken Arrow, OK
751 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 751 reviews
January 14, 2023
I highly recommend Jim Norton Chevrolet to everyone who wants the best deals and amazing customer service. Robert truly went above and beyond to make sure I had the best experience, and I truly loved how e wants the best deals and amazing customer service. Robert truly went above and beyond to make sure I had the best experience, and I truly loved how everything was super smooth from finding the perfect vehicle for me till the finance department. I will always return to them for my future purchases or even services. We need more people like Robert at dealerships so everyone enjoy their new vehicle purchase experience. More
by Alimadiha08
January 13, 2023
Robert was very professional and helped me find exactly what I wanted for the price I wanted! Thank you Robert! what I wanted for the price I wanted! Thank you Robert! More
by Destiny Paniagua
Employees Worked With
January 11, 2023
That was the best experience I’ve ever had buying a new truck thanks to Ron, Big Mo & Jorge . THANKS GUYS!! truck thanks to Ron, Big Mo & Jorge . THANKS GUYS!! More
by jverardo61
January 03, 2023
This is the 2nd vehicle we purchased from them and love their professionalism in explaining the features of each vehicle. They have friendly customer service staff and we feel they want to make things righ their professionalism in explaining the features of each vehicle. They have friendly customer service staff and we feel they want to make things right, going the extra mile. More
by tynero
Employees Worked With
Ronald Conaway
January 03, 2023
Great experience! Highly recommend going back! I would buy another car from this location again. Customer service is 10/10 they made me feel like family. Bryan really Highly recommend going back! I would buy another car from this location again. Customer service is 10/10 they made me feel like family. Bryan really did it for me. Not sure if I would’ve gotten a car without him!! More
by Tatianna Hemphill
Employees Worked With
Bryan Clark, Bill Doyle, Jalen Cook, Ronald Conaway
December 31, 2022
Great service today. The buying process was smooth. This guy answered all our questions and explained the car functions to us. The buying process was smooth. This guy answered all our questions and explained the car functions to us. More
by AFWIZKID85
Employees Worked With
Ronald Conaway
December 22, 2022
Everyone was absolutely awesome and so patient with me and my family. We came in late in the evening and they didn’t make us feel like a burden at all. Took care of us well. Highly recommend. Absolutely a and my family. We came in late in the evening and they didn’t make us feel like a burden at all. Took care of us well. Highly recommend. Absolutely awesome on customer service. More
by Frankcasas50
Employees Worked With
Ronald Conaway
November 27, 2022
We love this dealership. The customer service was excellent. The entire staff went above and beyond to ensure full customer satisfaction. The customer service was excellent. The entire staff went above and beyond to ensure full customer satisfaction. More
by christi.gladden
Employees Worked With
Ronald Conaway
November 23, 2022
I’m writing this as I’m sitting in the dealership waiting for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe they’d like to clear for me. When I asked how long that would take, I was told “up to 2 hours”. So, I opted to come in & wait for it since it’s a 30 minute drive from my house. I’ve been patiently waiting & observing one of the other service persons walking out to apologize to his customers for the wait, offer them a ride, etc. Not one word from my service advisor (Jacob). So, 3 hours into the process I found my Advisor and asked how it was looking. He said “oh, let me go check”. Really? Isn’t it his job to know where we are in the process & offer updates like the other Advisor? When he came back he let me know the oil change was complete & they were working on the recalls…apparently, they are programming issues & we’re going to take another hour to one and a half hours more. At this point he offered to get me a ride. 🤨 Communication has been severely lacking. Had I known it would take this long I’d surely have made arrangements for a ride. This is ridiculous! I won’t be back to Jim Norton for service. More
by Cooper
Employees Worked With
