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Jim Norton Chevrolet
Broken Arrow, OK
749 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 749 reviews
December 24, 2021
Two thumbs down! I went in pre-approved for financing with my credit union which they are a preferred dealer for. I told them this and asked them not to run my credit. When the sales rep came back from " with my credit union which they are a preferred dealer for. I told them this and asked them not to run my credit. When the sales rep came back from "talking with his manager" there was a credit score! To which I was told, it was just a soft pull. LIE! (Same thing happened when I bought my last vehicle from Jim Norton Toyota, was pre-approved and told them not to run credit and they did anyhow.) I bought the car, with my lender, and was told it was detailed and had an oil change. Later I saw mud on a kick panel, looked back to the pictures from the lot and the spot was there in those. Crappy detailing, whatever, no big deal. A few weeks later the engine started knocking and I checked the oil it was black and over a quart low. Oil changed? LIE! I have reached out to Jim Norton about the credit inquiry and they promised to get it removed. After a few weeks they broke contact and I haven't gotten it removed. I am filing a complaint with the FCC. I will NEVER buy from ANY Jim Norton dealership again! More
by nate
October 27, 2021
Mr.Emberson was great help and fun to work with in my search for a vehicle. The professionalism and care he had was one in a million. I hope that others will consider him when looking for a vehicle, I kn search for a vehicle. The professionalism and care he had was one in a million. I hope that others will consider him when looking for a vehicle, I know I will when I'm searching again. More
by JoEmbo
Employees Worked With
Isaiah Emberson
October 14, 2021
I bought my Blazer here a year ago and since then I have had terrible experiences. If you want to be treated like a “priority” the day after you drop your vehicle off, then this is the place for you. Twice had terrible experiences. If you want to be treated like a “priority” the day after you drop your vehicle off, then this is the place for you. Twice I have scheduled an appointment and then had to call later in the day to be told that they have done nothing and will do nothing until tomorrow. They did this on Monday and wanted to keep my car overnight. This didn’t work for me so I’m came across town to pick it up. I get there and they bring my vehicle out with attitude, saying that they were just starting to work on it. So I leave it and come back 3 hours later before they close and everyone refuses to talk to me as my service person has left and I should call him tomorrow. I called him 4 times yesterday and the front desk person said he was sitting at his desk and he ignored my call. And now 3 days later has ignored my message and calls. They were down 3 technicians on Monday because of covid, which I do understand. I do not understand why I was treated so poorly by the service people inside. I would highly recommend South Pointe Chevy on Memorial. They took my vehicle back immediately and even shuttled me home and back because it was going to be a while finding the issue. More
by Kaylat
Employees Worked With
Anthony Paliotta
September 09, 2021
Best people and environment at a dealership I’ve ever been to! They’re the best! I needed a car to get started on my credit and they made it fast and easy! been to! They’re the best! I needed a car to get started on my credit and they made it fast and easy! More
by Zach
Employees Worked With
Other Employees :
Will Franklin, Kenny Bradford, Brittnea Keith
August 25, 2021
I sent an enquiry on Sunday, and by Monday in the morning got an answer. Was going to see another truck, but the dealer kept moving the dates. So I spoke with Matthew and it was an excellent choice. Bought t got an answer. Was going to see another truck, but the dealer kept moving the dates. So I spoke with Matthew and it was an excellent choice. Bought the truck the same day I saw it. It was long process (we stayed there for almost four hours) but the process went seamlessly. There was no back and forth, it was straight to the point and no bs whatsoever. Highly recommended. More
by Andres.veliz.18
July 31, 2021
Cora was an absolute pleasure to work with! Our needs were very specific and she delivered! We highly recommend her and will have her help us with our next purchase! Thank you Cora! PS: Ask for Derek were very specific and she delivered! We highly recommend her and will have her help us with our next purchase! Thank you Cora! PS: Ask for Derek Pressler in Financing. AMAZING customer service! Highly recommended him!! More
by Tara Arevalo
Employees Worked With
Derek Pressler, Cora Lupin
July 26, 2021
This is our third time to buy a vehicle from Jim Norton and each time we go it’s better than before. They never stop trying to make it work for us. Cora treated us like family, and the managers were nothin and each time we go it’s better than before. They never stop trying to make it work for us. Cora treated us like family, and the managers were nothing short of amazing. We highly recommend Jim Norton to everyone. More
by Jfoster
July 21, 2021
Amber was very helpful and helped us so much purchasing our new truck! She helped us figure out the best vehicle for our needs and made sure we were very happy with it! We will be purchasing from her again our new truck! She helped us figure out the best vehicle for our needs and made sure we were very happy with it! We will be purchasing from her again! More
by MMFickas
