Jim Norton Chevrolet

service with a smile I always enjoy having my 2014 Chevrolet Silverado serviced at jim Norton because the people are friendly from the service writer to the gm Dave. every I always enjoy having my 2014 Chevrolet Silverado serviced at jim Norton because the people are friendly from the service writer to the gm Dave. everyone has time to say hello and ask how your day is and they stay on top of the service to my truck also like to visit with fleet salesman Ronnie Norman and Controller Missy Utley. All great people More

Overall best ever experience Caring, considerate, no BS, gave us exactly what we asked for and never had anything hidden from us. Very professional and great communication. Made u Caring, considerate, no BS, gave us exactly what we asked for and never had anything hidden from us. Very professional and great communication. Made us feel like they worked for us. More

A great experience I usually always dread buying a car because usually the process is full of pushy sales people, long waits, and crooked people. Jim Norton Chevrolet wa I usually always dread buying a car because usually the process is full of pushy sales people, long waits, and crooked people. Jim Norton Chevrolet was an entirely different experience. From the moment I walked in the door, I was treated with nothing but respect and courtesy. I interacted with a salesman named Richard, who was friendly, helpful, and knowledgable. At no point did he push me. He asked questions to make sure he knew exactly what I wanted, and was helpful in every step. The sales floor manager also came and spoke with me, and he was outstanding as well. He wanted to make sure I was getting exactly what I wanted for the price I wanted. This dealership is not like most. It really impressed me and restore my faith in the car buying process. They are setting the bar high in truly outstanding customer service. I would absolutely recommend using them, and I will make sure my next car is through them as well! More

Good initial sales information and follow up but the sales team did not know about special incentives available on their website. This caused confusion and delays on the day of the sale. After they su sales team did not know about special incentives available on their website. This caused confusion and delays on the day of the sale. After they supposedly got it worked out, I have yet to receive the additional items and they have done a very poor job of following up after the sale. It's now been over 6 weeks so I called to follow up and after being forward around the dealership and hung up on, I finally got someone to "see what they can find out". After being told that many times, I'm not going to hold my breath that i get a return call. Even though I got a great price on the car, if I had to do it again I would have paid more and bought local. More

I CAME IN TO GET A KEYFOB PROGRAMMED AND THEY FOUND A RECALL ON MY VEHICLE AND FIXED IT RIGHT AWAY. THEY EDUCATED ME ON ANY POSSIBLE FUTURE ISSUES AND HOW TO PREVENT THEM. I FELT LIKE THEY ACTUALLY CARED RECALL ON MY VEHICLE AND FIXED IT RIGHT AWAY. THEY EDUCATED ME ON ANY POSSIBLE FUTURE ISSUES AND HOW TO PREVENT THEM. I FELT LIKE THEY ACTUALLY CARED ABOUT THE SERVICE AND SAFETY OF MY VEHICLE AND NOT JUST SELLING ME EXTRA THINGS THAT I DONT NEED ON MY VEHICLE. WILL DEFINATELY GO BACK FOR ANY AND ALL MY FUTURE CHEVY NEEDS!!! More

I came in for a tire rotation and oil change. There was a line on the repair order for a multi - point check. I was not told of anything wrong or needed. There was no paper report with repair order. Also, s line on the repair order for a multi - point check. I was not told of anything wrong or needed. There was no paper report with repair order. Also, since this was the first visit there, I was not even asked my name or address. I believe they got my name out of my glove box, since it was open when I went to leave. Also my oil level was 1/2 quart low. I checked it after I got to my friend's house and it had set over an hour or more. My car is a high mileage vehicle and can't believe that everything was perfect. More

Always fast and friendly. Not what you would expect from a dealer, I know. Only once were they not able to get me right in, but a loaner was offered, which is always the case. All I needed was an oil cha a dealer, I know. Only once were they not able to get me right in, but a loaner was offered, which is always the case. All I needed was an oil change, so I went back later, no big deal. If you're needing something major done, a loaner will be offered and you'll be on the road. I've never had a problem with these people. More

I stopped by the dealership and found a 2012 Toyota Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I ar Tundra on the used lot that I was very interested in. After a couple of days of negotiation with the sales Team we reached a deal. My wife and I arrived at the dealership to complete our purchase and when we got to the finance desk it all went downhill. While test driving the vehicle I was told by the salesman that the truck had a 100k mile warranty from the factory. Since this was the most expensive vehicle I had ever thought about purchasing, this was huge for me. I was very excited about my investment being protected. The truck was a little higher than I wanted to pay but with the warranty I thought it was a good investment. Once we sat down at the finance desk we were told that the truck did not have a 100k factory warranty, only 36k. Ben Evans the finance manager that we worked with was extremely rude and insulting while he attempted to force us to purchase an extended plan from the dealership, which would have put our monthly payment way out of reach. When we told him that we thought it had a 100k mile warranty he said, "Ha! Are you serious?". Then we told him what our salesman had told us. He approached the salesman and he admitted to telling us that. Ben responded with, "He is new and probably needs some training. You guys just drew the short straw on that one.". At this point we were ready to walk out. To try and salvage the deal Ben informed us that instead of the 3.9% interest rate he had us on, he could actually get us 2.9%. But he wasn't going to tell us that unitl we were walking out. When he first described the extended warranty plan, he told us it was an additional $3000. Then again to try and keep us from walking out he told us he would discount the warranty from $4500 to $2600. I then pointed to the piece of paper he had been writing on and reminded him that he qutoed $3000 at the start of the conversation. His response was, "Well I was just tryting to make money off you". We were done. As we were leaving, Jonathan Bishop the manager on duty apologized and said, "I think we should honor what you were told in the beginning, but the call is over my head. I'll have someone call you first thing in the morning." I understood the situation and looked forward to someone callnig the next day. They next day Brian Anderson called me and virtualy had no idea what had happened the night before other than there was some mix up. I gave him the whole story. He told me that he didn't think we could make the deal happen with the warranty like we were originaly told. Then he asked me to keep them in mind when I was looking for something else. I told him that if the dealership couldn't honor what I was told and make it right, then I couldn't do business with them, but if they wanted to do the right thing then I would be happy to buy from them. He said he would see what he could do and call me back either way. I never heard back from them. I don't feel like Ben was ever honest with us or cared about our needs. His treatment of us and the dealerships decision to not make it right is the reason for this bad review. More

I bought my previous car, also an Equinox, from Speedway and, let me tell you, they weren't in the business of selling cars. The new Jim Norton dealership is the polar opposite of Speedway. My salesman, and, let me tell you, they weren't in the business of selling cars. The new Jim Norton dealership is the polar opposite of Speedway. My salesman, Cody Stos, was excellent and he wasn't afraid to make a deal. And I did get a deal I am very happy with. Charles Edwards also made sure of that. For once, my car deal wasn't a horrendous experience. It was comfortable and the staff was friendly. While I waited, they brought me an ice tea, a ham sandwich, and chips so I spent a nice afternoon with lunch and a book. I'll be back, but it may be a while. This 2014 is great, has no miles, and it has a long term protection plan so sign me up for a 2021 model, guys! Sandy Thompson More

The folks at Jim Norton Chevrolet were all friendly and helpful. They made the trade in process and new car purchase process quick and easy. helpful. They made the trade in process and new car purchase process quick and easy. More