Back

Jim Norton Chevrolet - Service Center

Broken Arrow, OK

4.5
70 Reviews

70 Reviews of Jim Norton Chevrolet - Service Center

Sort by
April 26, 2017

upsold a fuel system cleaning Wife dropped her Cadillac off for oil change, tire rotation and fix check engine light. Service guy contacted her and convinced her that a fuel syste More

by ekuper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2016

One of the best Jim Norton is one of the best place to get service that I have been to so far. They help you in any way they can are they know what they are doing. More

by Skullshblaze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Galliart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Hull
Nov 18, 2016 -

Jim Norton Chevrolet responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Mike Ridenour, Internet Sales Director mridenour@jimnortonchevy.com

October 07, 2016

Not Good I was told what was wrong with my truck then I told him to fix it then I got a call saying that was not the problem after they fixed it and now it's s More

by Shaw. 2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle flores
Nov 18, 2016 -

Jim Norton Chevrolet responded

I am deeply sorry to hear about your experience with our service department. Our customers are our top priority and I sincerely apologize if we have not met your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Sincerely, Mike Ridenour, Internet Sales Director mridenour@jimnortonchevy.com

May 28, 2016

Service customer This was a great experience. My advisor was incredibly friendly and helpful. I was made to feel that my time was valuable and that, as a customer, I More

by Chevyis#1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell
May 31, 2016 -

Jim Norton Chevrolet responded

Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Jim Norton Chevrolet! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We truly value your business and we look forward to servicing your future automotive needs! Kind Regards, Mike Ridenour, Internet Sales Director mridenour@jimnortonchevy.com

May 20, 2016

Great Dealership The staff was very friendly, and concern about the care for my car, and they made sure that I was in a loaner car until mines was repaired. Good Job!! More

by Anita Sells
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Clark really knows his job on how to sell cars
May 23, 2016 -

Jim Norton Chevrolet responded

Anita, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best Regards, Mike Ridenour, Internet Sales Director mridenour@jimnortonchevy.com

May 13, 2016

Service The staff was very friendly and quick to work on my car. They have great customer service. They were very informative up front and had a great atmosph More

by kasandraray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Rudiger
May 17, 2016 -

Jim Norton Chevrolet responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again, please be sure to like us on Facebook. Best Regards, Mike Ridenour, Internet Sales Director mridenour@jimnortonchevy.com

May 03, 2016

service Great friendly staff, car fixed quickly and with a free car wash. Highly recommend. Sales staff very friendly as well. Pricing was very competitive an More

by Billycape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Galliart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2016 -

Jim Norton Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the Jim Norton Chevrolet commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Also, visit our Facebook page for access to our exclusive content. Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com

April 19, 2016

GREAT EXPERIENCE! Great Experience! Service Counter & Bay is extremely welcoming and clean! Walked the dealership and visited with the GM, Billy Caperton, was very impr More

by J. Davis Homes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Galliart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Caperton
Apr 21, 2016 -

Jim Norton Chevrolet responded

We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Regards, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com

April 07, 2016

Great Service! The service rep was very courteous, excellant communication , provided Loaner vehicle, repair was good and done the next day. I will return here for More

by GMC Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Rudiger
Apr 11, 2016 -

Jim Norton Chevrolet responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next car. Regards, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com

February 17, 2016

Best Service Department! They always have free coffee and refreshments while you wait.. They also washed and vacumed my car for me for free while I was waiting for the oil to More

by Court.d11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Galliart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2016 -

Jim Norton Chevrolet responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Jim Norton Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Mike Ridenour Internet Sales Director mridenour@jimnortonchevy.com

...
6