Jim Norton T-Town Chevrolet

GM was so Rude! I don’t normally complain about things, but my attempted car buying experience with Jim Glover was so bad I felt a need to share my sto I don’t normally complain about things, but my attempted car buying experience with Jim Glover was so bad I felt a need to share my story. Who would ever suspect a GM\Billy Caperton of providing horrible customer service and setting such a poor example for his employees. That’s exactly what I encountered at “Jim Glover Chevrolet of Tulsa”. In an attempt to a purchase a 2014 Corvette online/internet, I spoke with the internet salesman on several occasions to make sure the car had everything I wanted and was completely ready before making the trip to Tulsa from Dallas. He communicated the vehicle was in great condition on all occasions. I arrived to finalize the deal and had already begun to sign papers before I was finally informed by the financial manager, who indicated he was not aware of the issue until just that moment, that there was undisclosed damage to the back end. He stated the GM was the only person aware of the issue and that he had not shared it with anyone else. The GM came over as we were looking at the issue and basically told me if I didn’t like it, I could just go somewhere else. He stated in Oklahoma he had no obligation to disclose information concerning vehicles. I have never experienced this level and lack of customer service. I asked questions about why I was not told about the issue during the several calls I made prior to coming and why the damage was not on the CarFax. Again, the GM was very dismissive and even seemed to get angry that I asked these questions. He basically told me, in so many words, that it was no big deal and I could just go somewhere else. I told him it was a big deal to us as my girlfriend and I had both take a full day off work and had driven 4 hours to get here. He never once said I’m sorry for the inconvenience, I understand your frustration or I apologize for the miscommunication. He only stated again, you do not have to buy here if you do not want it, go somewhere else. I know that just because someone has the title of manager does not necessarily mean that they have the skills or competencies to do the job. There was no attempt to de-escalate the issue, or to resolve the problem in a way that would be satisfactory to both of us. He never attempted to continue to make the deal once this information had been disclosed. I’m not sure if he treated us this way because I am African American or if because my girlfriend and I are an interracial couple or if he is just this disrespectful and dismissive to all of his customers, but his behavior was completely unprofessional and outright rude. What a price to pay for being willing to drive four hours to do business with someone and purchase a vehicle. On top of that, I had to provide a $500.00 deposit to hold the car, now I’m getting the round around for my refund. Just to let you know, I definitely plan to complete a Customer Satisfaction Survey and post my experience on social media. More

Best car buying experience ever!!! The people at Jim Glover were so helpful, everybody looked to truly enjoy what they were doing. The burgers were great! Calvin went above and beyond The people at Jim Glover were so helpful, everybody looked to truly enjoy what they were doing. The burgers were great! Calvin went above and beyond for my whole family and made the car buying process very fast and easy. Our financial guy was great I think his name was Rick? Chris online sale mgmt- was Great! Ayman was really nice, and very helpful! Thanks again to the entire staff for helping us get our new truck! I can't wait to tell anyone who asks me where to buy a new ride, Ask for Calvin at Jim Glover Tulsa!!! More

used vehicle search The entire experience was amazing!! Ryan is the absolute best. Helpful, friendly, professional. Five star all around.Thank you so much for making my p The entire experience was amazing!! Ryan is the absolute best. Helpful, friendly, professional. Five star all around.Thank you so much for making my purchase a pleasant and enjoyable happening. More

Sale price My salesman said nobody would beat their price. After checking around, he was absolutely correct. If you're looking for the best deal don't bother che My salesman said nobody would beat their price. After checking around, he was absolutely correct. If you're looking for the best deal don't bother checking elsewhere, More

SHONNA WADE IS A WELCOMING ATTRIBUTE TO JIM GLOVER CHEVROLET It is always a great time at Jim Glover Chevrolet. Shonna Wade always has a great attitude and sets us up, and she is very efficient. The atmosphere i It is always a great time at Jim Glover Chevrolet. Shonna Wade always has a great attitude and sets us up, and she is very efficient. The atmosphere is great, and we feel very welcome. More

Dad didn't do it! I went in to Jim Glover Chevrolet on Saturday January 3, 2015. The plan was to trade in my Camaro I had bought from Jim Glover Chevrolet in September I went in to Jim Glover Chevrolet on Saturday January 3, 2015. The plan was to trade in my Camaro I had bought from Jim Glover Chevrolet in September of 2014. I didn't want to trade my car in but because my son had broken his back and was unable to ride in it any longer I had no choice. I have had 2 other other cars from JGC and I looked forward to buying my third. I knew I would be upside down in my trade but JGC used car finance department treated me horribly in this experience. We we back and forth and they offered the lowest amount towards my trade I think I have ever seen. They kept me there for 3 hours, I kept asking for my keys to leave and they kept trying to keep me there to work another deal and push the sale through. They ran my wife and my credit and had me financed before we even had agreed on price, trade in value, or anything. We were willing to pay $100 more for different car. But not willing to work out trade in. Poor decision buying here. My sales man was very nice but the used car finance people were not anyone I would ever want to deal with again. I left that day and went to another dealership in Pryor Oklahoma who took much better car of me, got me financed with my credit union here Tulsa. They made me a much better deal for my Camaro and have now earned my business for life. I am reposting this review because my first review was written while I was being held hostage in negotiation at JGC in the used car office and they said that wasn't allowed. I stand by my reviews and warn people not to deal with JGC. They might want to do you right, but when it comes down to it, its not about helping people who have been repeat customers. Shame on you Jim Glover Chevrolet. Dad didn't do it. More

thank you Ryan McCauley was wonderful in helping us not just get 1 car but 2. We are forever grateful to and Jim Glover. We will be a repeat customer. Thank you Ryan McCauley was wonderful in helping us not just get 1 car but 2. We are forever grateful to and Jim Glover. We will be a repeat customer. Thank you again Ryan McCauley. More

Not Too Shabby It was a very good experience. The service was quick and efficient. The service techs got everything done in a the mely manner and were extremely frie It was a very good experience. The service was quick and efficient. The service techs got everything done in a the mely manner and were extremely friendly. I would definitely go back. More

Mr. Hines offer me an excellent customer service experience Jim Glover Chevrolet is a friendly dealership. Mr. Hines really took his time to meet my needs. He did an excellent job and I would definitely recomme Jim Glover Chevrolet is a friendly dealership. Mr. Hines really took his time to meet my needs. He did an excellent job and I would definitely recommend him for future customers. Great job Mr. Hines. More

got my seatbelt fixed My seatbelt got stuck and I called Taylor, because he sold me the car, and he got it in the shop and me a loaner in about ten minutes. The train I cal My seatbelt got stuck and I called Taylor, because he sold me the car, and he got it in the shop and me a loaner in about ten minutes. The train I called Taylor first is because he was so professional and genuinely concerned with what I needed and wanted in a car. The next time I need a new car I well defiantly be looking up Taylor for his expertise in helping me do so. More