Jim Norton T-Town Chevrolet

we began searching for a new chevy cruise right about the time the car was introduced. i had gone to several dealerships in the area with the initial thought of an ltz version of the cruise. i needed to do s time the car was introduced. i had gone to several dealerships in the area with the initial thought of an ltz version of the cruise. i needed to do some refi one other loans so the ltz was slightly off the mark for my budget. i went over to jim glover chevrolet and right off the bat the guys were fantastic. my first contact was josh richmaond, we began to search the lot for that just right cruise, we talked some about price and particular financial needs. i didnt want to settle for a lower end version, but i couldn't get into the ltz. then at the last moment josh showed me the lt/rs in the show room. the car really sold itself on the package and value. i said i would like a blue one and josh came up with it. cass came in the deal to really work on price and i really felt comfortable and like the guys were actually on my side. on my side to get the best deal possible and the best value. they hit a homerun. i believe the entire experience was honest, friendly and fair. thank you jim glover chevrolet for being my number one and thanks guys, (jim and cass) for being the best of the best! More

Service experience was beyond exceptional. Dealership went out of thier way to make sure our travel commitment was met while servicing our vehicle for an emergency road repair while on a long distance tr went out of thier way to make sure our travel commitment was met while servicing our vehicle for an emergency road repair while on a long distance trip. Diagnosis was fast and price was fair. Could not have had a better experience while enduring the travel setback. I'd recommend Jim Glover service and thier friendly staff to anyone. More

First I need to mention I replaced a 2009 BMW X3 with a 2011 Chevy Equinox, because frankly it is a better vehicle. The lease process was very painful. Nobody knew what they were doing (at least that is wh 2011 Chevy Equinox, because frankly it is a better vehicle. The lease process was very painful. Nobody knew what they were doing (at least that is what they said, but a lease trainer from New York happened to be in town and helped with the paperwork). After we agreed upon a price including adding in all the taxes, fees etc., I was sent to financing, where I had to wait over 3 hours. Finally after looking at the paperwork I noticed the price was several thousand dollars higher than we agreed upon. What was done was, they started with the final price with all fees, added about a grand for good measure and then itemized and added the fees back in. I wonder how many people this has happened too before and they just happily signed the papers. My guess is a lot. There was quite a bit of dancing around my questions until I finally said I am not going to do this. They redid the paperwork again with my payment going down more than a hundred bucks a month. I was tired at this point and signed the paperwork so I could get the vehicle and get home, which was over a hundred miles away. A day or so later I looked through the paperwowk and noticed that they still beat me out of a thousand bucks, getting the vehicle for list price instead of invoice as agreed. A week later I get a call from the dealership telling me the paperwork was wrong and they needed to add 2500 to the buy out price. I refused and said they could have the vehicle back unless they took 2500 off of invoice price. They later agreed and I met my sales guy halfway between my house and the dealership to sign the new paperwork. I always liked my sales guy, and bought him dinner that night, but of course the paperwork wasn't as agreed. They took 2500 off of list price and not invoice. I decided not to argue as I still consider that a good deal and signed the paperwork, but hear is an even bigger problem...Allied has no record of the transaction whatsoever. My temporary tag expired yesterday(I paid for all the tags and taxes in cash which is common on my past leases). I spoke with the finance department several times last week and Friday I was told some mistakes were made on the paperwork sent between them and Allied and they would FedEx me a tag out Friday so I would have it. It either didn't happen or they didn't pick Saturday delivery. In any case I happen to be at my winter home where I only have one vehicle and I cannot legally drive it. Allied has no record of the transaction so they won't accept a payment which was also due yesterday. I planned on going back to Arkansas for Christmas this week, so I guess my only next step if the tag doesn't show up tomorrow is to rent a vehicle and contact my lawyer. I need to mention my sales person was actually very nice and I think embarrassed about how some of the others involved handled this. I understand mistakes, because I have made my share of them and have been amicable through this whole process, but if I wasn't completely stuck and now have a fear of my execellant credit rating being affected I would consider this incident comical...didn't mention how the head sales guy showed me a completed survey form and said if I filled mine out that way he would personally buy me another tank of gas. Is that even ethical?...Update. I received a new paper tag this Monday morning. Financing said it was specifically sent for Saturday delivery, but the label clearly states Monday AM. Had a lot of calls by several different people from the dealership after contacting Chevy direct. I have a lot of promises and will base my final rating on this dealership when I have a metal tag, know where to send my payments and all promises are kept. My hopes are that this deal truly was a series of a ton of mistakes as claimed by the dealership and not an ethical issue. I would definately like to hear some experiences from others and be sure to look through the numbers on your paperwork. More