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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,317 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,317 reviews

November 23, 2022

Mychal made my first time buying a car amazing! My dad and I let him know we did not know much about the new car buying process, and Mychal was such a great help. He was very transparent about the More

by jamienbschoggins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano, Alva Romero, Brandon Roberson
Nov 23, 2022 -

Jim Norton Toyota Tulsa responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Courtney, Jim Norton Auto Group

November 23, 2022

Seth was excellent and very professional. Very much appreciated how he went above and beyond. More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kade Stuart
Nov 28, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Courtney, Jim Norton Auto Group

November 22, 2022

I have been going to this dealership for about 10 years with my last three leases. Best place ever. I have never had a complaint! More

by Msvickiehuff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thang “James” Khual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
Nov 23, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Courtney, Jim Norton Auto Group

November 21, 2022

The buying process went very well and I enjoy my new vehicle very much but unfortunately I had to wait 7 months for my vehicle to arrive and still didn’t get the color or specs I had a deposit for. More

by Jake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Stuart, Mychal Zambrano
Nov 22, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for your feedback! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our New Car Director, Gibson Freter, at 918-250-6888, Gibson_freter@jimnortontoyota.com.. Sincerely, Courtney, Jim Norton Auto Group

November 19, 2022

Wilford Friday, or “Friday” is the reason why we have been repeat costumers at Tulsa Jim Norton Toyota for years. We won’t deal with anyone else. I’d rather wait! Mostly because he’s not one of those sal More

by kenipaulhood
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilford Friday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2022 -

kenipaulhood responded

Wilford Friday, or “Friday” is the reason why we have been repeat costumers at Tulsa Jim Norton Toyota for years. We won’t deal with anyone else. I’d rather wait! Mostly because he’s not one of those salesman that makes you feel uncomfortable by pushing cars, that you do not want, onto you. Instead he has always has gone above and beyond, not just to make a sale but to make sure we get the best deal possible. So when my mother needed a car we took her to see Wilford and we looked at used cars with her. We told Wilford what type of car she was looking for and what her budget was. She picked out a Toyota RAV4 and then we went inside. While inside Wilford pulled up other RAV4’s for us to look at on the Jim Norton website. We were able to compare the RAV4 she chose with other cars on, and about to be on, the website. Friday made sure the car we were looking at had the best features at the best price. After the test drive Wilford and I walked around the car together just scanning for things that needed to be fixed or replaced before she bought the car. After the test drive mom decided that the RAV4 was exactly what she needed. Wilford said there was a few things he wanted looked at and done to the car before mom brought the car home. We also had requested a second key fob and I told mom that it might take a few days to get things in and the car serviced. We went home while Wilford made sure everything was square on the car. They had the car ready the very next day. The front tires were worn a bit more than Wilford liked so two new tires, we asked for a second key fob, so a second fob. I missed the fact that the car didn’t have floor mats but he didn’t, new floor mats. My mom is recently widowed and this is the first major purchase she has made on her own. Wilford “Friday” you really made her feel comfortable. We really appreciate you. I mean it, Really, Thank you Sir!

November 18, 2022

Both the salesman Nick Craddock and the finance dept did an outstanding job. I’m very happy with my new 4-Runner! More

by m_hall8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Stuart, Nicholas Craddock
Nov 21, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Courtney, Jim Norton Auto Group

November 17, 2022

Very nice staff, the people I worked with were not the stereotypical “car salesman.” They were very friendly, willing to work around the pricing I requested and helped me find a car I was very happy with. More

by Johnp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano, Alva Romero
Nov 18, 2022 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Courtney, Jim Norton Auto Group

November 17, 2022

Zach bergman was exceptionally helpful and knew everything i needed. The other associates including shawn and gibson were also amazing. Everyone was polite and professional. I have never encountere More

by Srengger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gibson Freter and the lady at the front desk, Zach Bergman, Shawn Hammond, Zeb Freter
Nov 18, 2022 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

November 17, 2022

Mike did an awesome job helping us get our new Tacomas. We bought two of them from him for our business and he was helpful, informative, great at communicating with us and getting us what we needed for a g More

by jakethronson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mychal Zambrano
Nov 17, 2022 -

jakethronson responded

Thanks Mychal for the help! We appreciate you bro

November 17, 2022

I went there to buy a new vehicle and everyone there is so nice. Over 7 people in there asking me have you been help. I work with Zach Bergman and he is a very nice talkative person. Get him when you go in More

by Seng
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Bergman
Nov 18, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

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