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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,319 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,319 reviews

November 02, 2022

Robert Blocker was a very courteous and thorough salesman and closer. He took time to set up our cell phones and garage door opener. He answered all of our questions and even offered some suggestions as to More

by Tyson
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Jim Norton Toyota Tulsa responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Courtney, Jim Norton Auto Group

November 02, 2022

Mychal Zambrano was awesome to work with! He got our deal done in no time! I’ll buy every vehicle from now on from Jim Norton! They did exactly what they promised and then some!! We got the More

by Sbranscum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gibson Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeb Freter, Mychal Zambrano
Nov 03, 2022 -

Jim Norton Toyota Tulsa responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Courtney, Jim Norton Auto Group

November 01, 2022

Guys were great. Devin my salesman was super. Made for a simple deal. He went above and beyond. I’d go back. More

by goskins84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Dean
Nov 02, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

October 12, 2022

Predatory lending through deceitful misrepresentations of financing, purchase price, and disclosures. My wife and I expressly refused any and all protection plans, additional coverages, accessories or equipm More

by chandlerperigo243
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Coats
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassidy Owens
Oct 13, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority, kindly reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

October 10, 2022

Wilford Friday was amazing to work with. He went above and beyond to make sure we were taken care of. We encountered a small issue with the purchased vehicle (not his fault) and he made sure More

by Mary
Recommend Dealer
Yes
Employees Worked With
Wilford Friday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hammond
Oct 11, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this review and we are so glad you enjoyed working with Wilford, we’ll be sure to let him know about your review! Our highest priority is satisfying our guests and we are delighted to know that we made sure your concern was addressed properly. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Pre-Owned Director, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

October 02, 2022

My experience at Jim Norton Toyota was fantastic. Zach and Neng took care of me so well! More

by haleighmmoore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bergman, Neng Yang
Oct 03, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Courtney, Jim Norton Auto Group

September 28, 2022

Had a great experience with the staff at Jim Norton. Zach was top notch! Would definitely recommend!! More

by kristybaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bergman, Kassidy Owens
Sep 29, 2022 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

September 28, 2022

Zach and Kassidy made this experience the least stressful and fastest car buying experience I’ve ever had. They found me the car I wanted and got me a great deal! More

by Chasv73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Bergman, Kassidy Owens
Sep 29, 2022 -

Jim Norton Toyota Tulsa responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Courtney, Jim Norton Auto Group

September 26, 2022

I bought there because of Buzz Powers. He is a master. If you had someone that needs any sales experience, he would be a great mentor. Give him a raise. More

by boellingc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy "Buz" Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hammond
Oct 05, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Courtney, Jim Norton Auto Group

September 11, 2022

Funny yet arrogant, poor customer service, unempathetic, car was not what I wanted and I wanted out of doing contract but they wouldn't listen. More

by Sb84
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kassidy Owens, Hamze Alnajar
Sep 12, 2022 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Pre-Owned Director, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

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