Jim Norton Toyota Tulsa

The Only Place To Buy Your Next Toyota! My father told me, "Don't you buy from anyone else. I've bought three vehicles there and never, ever had a bad experience". Father knows best. From My father told me, "Don't you buy from anyone else. I've bought three vehicles there and never, ever had a bad experience". Father knows best. From the moment we stepped onto the car lot we felt comfortable and the professionalism - untouchable. No high pressure sale tactics!! Our salesman Sean McBriarty worked hard to satisfy this picky Truck Shopper and he never got exasperated with me!! ??. Our business manager Kyle Collins did such a fantastic job educating us since we are new Toyota clients. You are my father's dealer - now you are ours! Thanks again!! More

Excellent new car buying experience Drake Nelson was the salesman who helped me with the purchase of new Toyota Corolla. He was an excellent sales person and very helpful and respectful. Drake Nelson was the salesman who helped me with the purchase of new Toyota Corolla. He was an excellent sales person and very helpful and respectful.Overall It was a great experience. More

Great Assistant Service Manager Cody Clay Cody Clay has always been a great person to contact with regards to my visits. I spent almost 30 years of employment in the automotive industry with t Cody Clay has always been a great person to contact with regards to my visits. I spent almost 30 years of employment in the automotive industry with the last 10 years of that being involved with complete dealership management evaluation. I have been very impressed each time I visit with regards to Cody and as well others I have met in sales and finance departments. Cody is the type of person that I would have noted and then passed along his way of customer satisfaction/communication abilities to other organizations I dealt with. I am now retired but I still notice those types of things everywhere I go. Thank you! More

Their long term service plans are a sham. I had a popped tire, so I drove to the dealership on a spare to get it fixed. I am part of the "tires-for-life" which they advertise as 'general wear I had a popped tire, so I drove to the dealership on a spare to get it fixed. I am part of the "tires-for-life" which they advertise as 'general wear and tear' repair. It wasn't until I came in and they stuck me with the bill for a new tire that I realized 'general wear and tear' doesn't mean popped or tires with nails in them, it means just basic wear. The catch? I came in for 5 consecutive years multiple times to make sure I was compliant, getting them rotated and aligned (which I paid for) even when they really didn't need it since I don't drive many miles. The one time I really needed it, they stiffed me. They wouldn't take off the $138 dollars. The irony of this story, is about a month before I had a call from their sales department asking to buy my vehicle because I kept it in good shape and of course they knew this because I have been a loyal customer. This just happened so I'm pretty hot about it, but I doubt my opinion will change much over time. I'm am aware that someone may read this and think that I didn't read my contract, but I assure you I did. The legalese involved needs an attorney to get through, so... lesson learned I guess. More

Service and Purchase June 27, 2015 Prior to receiving service for my 2013 Tundra on June 27, 2015 I received a call from Mike Toney. He asked if I might be interested in selling my tru Prior to receiving service for my 2013 Tundra on June 27, 2015 I received a call from Mike Toney. He asked if I might be interested in selling my truck. Explaining I was very happy with the Tundra, I noted it would be serviced on the coming Saturday and they could estimate its value for trade. Upon arrival at the dealership I was professionally greeted by the service staff and the Tundra was accepted for its first extended warranty service. After being directed to Mike Toney, he explained the process and introduced me to Don Ward. Don told me about the new trucks and asked me what I might be interested in if I were to trade my vehicle. We looked at various vehicles and Don explained options and differences. Don was very professional and knowledgeable about the vehicles. After test driving the 2015 Tundra we negotiated the price of my trade and the options and cost of the new vehicle. Everything was clearly explained and flawlessly executed. The same holds true for my visit with Sean Walsh in Finance. Sean was very friendly and efficient. In just a short time my new vehicle was prepped and ready for delivery. Jim Norton's sales, finance and service staff continues to excel. I've made three vehicle purchases and all have been serviced at the Tulsa dealership. Fantastic service. More

Used Pickup Purchase We saw a used pickup online and went to check it out. When we got there our salesman, Dr. Todd Roberts knew exactly the vehicle we were wanting to see We saw a used pickup online and went to check it out. When we got there our salesman, Dr. Todd Roberts knew exactly the vehicle we were wanting to see. He guided us easily and professionally in the process of purchase and financing the truck. The dealership and staff are excellent to deal with. I will definately do future business there. Ask for Todd in Sales and hope you get to finalize with Nick in finance. They are awesome. More

Purchase 2015 Avalon Our sales person, Robert Blocker, was very helpful We purchased a 2015 Avalon on a Saturday morning. The Finance person, Sean, was extremely nice a Our sales person, Robert Blocker, was very helpful We purchased a 2015 Avalon on a Saturday morning. The Finance person, Sean, was extremely nice and helpful. Sarah Gomez More

purchase of a certified used car Todd Roberts was very through and professional. I called me one day asking questions, called the next day to drive several cars. Within 20 minutes h Todd Roberts was very through and professional. I called me one day asking questions, called the next day to drive several cars. Within 20 minutes he had 4 cars for me to consider, we drove all of them and then he gave me pricing. We emailed each other, arrived at a mutual agreeable price and then drove that vehicle and finally purchased it. Very professional, knowledgeable and easy to work with! More

Great Dealership Jim Norton Toyota works with you on dealing on a vehicle so that you are able to afford the vehicle that you are wanting...very easy to deal with and Jim Norton Toyota works with you on dealing on a vehicle so that you are able to afford the vehicle that you are wanting...very easy to deal with and very accommodating... More

Man oh man, my wife is in love - and it ain't with me! She LOVES her new Highlander! Marne, Sean and Mike provided excellent customer service and were fun to work with and we laughed a lot. They listened, She LOVES her new Highlander! Marne, Sean and Mike provided excellent customer service and were fun to work with and we laughed a lot. They listened, found what we asked for, all without pressure. We highly recommend working with this sales team! The new Highlander is my wife's car. I'm still driving the 2004 RAV (with 285,000 miles) that we bought from Norton 11 years ago. We wouldn't go anywhere else. Thanks - you are the best. We love Toyotas! In fact, I run a non-profit in Bolivia and we just purchased our second Landcruiser in La Paz. Toyotas are the ONLY vehicles to have when driving on treacherous roads in the Andes! Thanks Toyota for a great product wherever you live, and thanks to Jim Norton Toyota in Tulsa for a great buying experience. More