Jim Norton Toyota Tulsa

Went to various Toyota dealers, and had a good experience with Josh Bushyhead at Fowler Toyota, but for personal reasons chose to buy a second Tundra from Jim Norton instead. Part of the reason I decided on with Josh Bushyhead at Fowler Toyota, but for personal reasons chose to buy a second Tundra from Jim Norton instead. Part of the reason I decided on Jim Norton this second time was the effectiveness with which the salesman (Don Ward) and the finance guy (Hans Hulsman) were able to work together to get me the truck I wanted at the price I needed. This combination of the sales person and the finance guy is one of the uncovered and overlooked dynamics of whether a car deal works out for the customer, or becomes a traumatic bait and switch ordeal. Trust me, I know all about that experience.. Don was willing to sell me what I wanted, but Hans was able to order creatively the product at the cheapest price possible, and not confuse me with tactics. It was fast, effective, and they spoke to me like I was an adult. The monthly payment ended up far smaller than at two other dealers, and it included more upgrade options. I have learned that the finance people are not usually there representing the customer. And the finance people are sometimes not even on the same team as the sales person. I've had some unbelievable experiences in that regard. But Hans and Don both come from a dealership where they had negative experiences, but are now both working at Jim Norton Toyota. They trust each other, and they do things simple and straightforward. Don, my salesman is an older gentlemen. My fishing buddy told me he has known Don nearly forty years since college, right here in Oklahoma. I don't know anything about Hans except that Don worked with him before and trusts him. And that I watched him price me and order things in the most knowledgable and creative way to save me money. I really appreciate when someone more competent than I am at something, uses that gifting to help me rather than work me. I definitely know the difference. These people are no longer my sales people. They are my friends. Jim Norto Toyota, Don Ward and Hans Hulsman. For now, they are the only folks I need to talk to unless Rob Latham wants to get involved. Another good guy. Hank Bailey - Tulsa More

I went in today to the sales department and he was the first one to acknowledge me. He was very nice and helpful. I actually needed help with something in my car. He told me that I might of had to go to t first one to acknowledge me. He was very nice and helpful. I actually needed help with something in my car. He told me that I might of had to go to the next department across from the sales department but first he stated that he could try to help which to me means a lot because he could have easily not tried to help and just send me to the next department but he first decided to try to help me. Which he did and solved the problem. I am very pleased with his customer service. He did more that what he should have. I am very pleased and I will recommend him to any of my friends looking for a vehicle. Great Customer Service! More

Both Lee and Nick were truely exceptional. They were extremely helpful and answered all my questions thoroughly. They were very professional and not a typical pressure type. They made my car buying ex extremely helpful and answered all my questions thoroughly. They were very professional and not a typical pressure type. They made my car buying experience the most pleasant I have ever had. More

We had an excellent experience at Jim Norton Toyota! JP Barjon had answers to all of our questions and we never felt pressured to make a purchase. Nick Jones made sure we fully understood all of our option Barjon had answers to all of our questions and we never felt pressured to make a purchase. Nick Jones made sure we fully understood all of our options and was also very knowledgeable. Both associates made the process stress free and we will be back in the future! More

Everyone we encountered at Jim Norton Toyota was professional, helpful, and polite! Our sales consultant was Jean Paul (J.P.) Barjon, and I can't say enough nice things about J.P. He thoughtfully professional, helpful, and polite! Our sales consultant was Jean Paul (J.P.) Barjon, and I can't say enough nice things about J.P. He thoughtfully considered the vehicle criteria that were important to us. He expertly steered us to a number of vehicle options that met our criteria. He genuinely wanted us to find the right vehicle for us, irrespective of whether he had that car available. We are thrilled that we ended up with a 2014 4Runner that perfectly suits us. Once we selected the right car, Will Franklin and Sean Walsh were also great to work with to close and finance the transaction. More

Awesome service! Richard was great to work with in sales. He was very prompt and responded quickly to any questions or concerns. Great customer service. Sean "Shaggy" was very helpful in making sure we got t He was very prompt and responded quickly to any questions or concerns. Great customer service. Sean "Shaggy" was very helpful in making sure we got the best deal in financing to his ability. I look forward to doing business them in the future! I will refer anyone who wants great service and the best deal to Jim Norton! - Thank you for my new car!! I LOVE IT!!! Thank you Richard & Shaggy More

From the first moment we contacted Jim Norton Toyota of Tulsa we were treated with the utmost respect and kindness. My husband spoke with Richard Haase on the phone and we made arrangements to travel to T Tulsa we were treated with the utmost respect and kindness. My husband spoke with Richard Haase on the phone and we made arrangements to travel to Tulsa to look at a car I had seen on their internet site. We were greeted on arrival and quickly knew we were in the right place. We were offered comfortable seating and waiting mere moments until we were shaking hands with Richard. He was a friend from the start. Just truly a nice guy. He quickly took us to the car and I fell in love with it on first sight. He was very informative on the test drive, explaining all the features and taking care to answer all of our questions. We were then taken back to the dealership to see "Shaggy". He explained all of the paperwork and worked with Nick Jones to arrive at a payment plan we could easily work with. Nick definitely went the "extra mile", as did "Shaggy", in getting our payments right where we needed them to be. We also were able to purchase warranty, which gives us insurance against major repair costs. Richard, Shaggy and Nick were a team of friends who worked with us to make this purchase pain free. I couldn't be more pleased with the service we received from Jim Norton Toyota Tulsa. More

I just want to thank Sarah Drain and Hans Hulsman for all their help in my new car buying experience. Sarah was extremely helpful through every step of the process and willing to help out and answer any ques their help in my new car buying experience. Sarah was extremely helpful through every step of the process and willing to help out and answer any questions that I had. There was an issue with the truck and Sarah and Hans were very quick to make sure that I was taken care of and made sure that I was satisfied with my purchase. The quality of work that was done is top notch and you cannot even notice that work was done! Christie Pena is amazing and a pleasure to work with. She made sure that I did not leave the dealership until I was 150% satisfied and I am. I will definately be coming back for my service and any future purchases I plan to make. Thanks you Jim Norton for exceeding my expectations! More

Everyone I worked with was amazing! They all worked hard to get me the best deal! Zach was excellent in explaining everything I needed to know about my purchase! Kevin worked very hard to get me a great dea to get me the best deal! Zach was excellent in explaining everything I needed to know about my purchase! Kevin worked very hard to get me a great deal! Will the sales manager was awesome as well! I would recommend this dealer to everyone!! More

Dustin was terrific to work with. Very informative and courteous!! Love my new Highlander and Dustin made sure I was able to understand all the bells and whistles. courteous!! Love my new Highlander and Dustin made sure I was able to understand all the bells and whistles. More