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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,325 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,325 reviews

March 01, 2024

The agents are very kind and helpful , the service is always very good and the waiting area is also very good. More

by rmartin74019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Jim Norton Toyota special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Had a problem getting through to a person but when I finally did I was taken good care of. More

by SCOT.PORTER72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

It took me over 2 hrs 30min for a Norma car service and I have to walk to the reception to enquire what was happening More

by MARYMURIITHI58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Lee
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review as customer service is always our top priority. Unfortunately, we cannot identify you by your username and kindly request you reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com so we may address these concerns directly. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Took longer than expected but was kept informed. Car was washed and vacuumed which I appreciate. More

by CATWAL56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Service Manager, Eric Cooper, at 918-250-6888, or eric_cooper@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

I was treated well by Jim Norton employees in every department. Sales dept was courteous and helpful. Yesterday I had my first interaction with the service department and it was top notch all the way. More

by HARLEYPUTTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hoi Szeto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Service writer was outstanding along with the people in the drive up area. Service was done in a timely manner. More

by DAVISSOCAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your outstanding review! I'm very happy to hear that our service team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Every time I come to this dealership, the service is predictably timely according to service given. Everyone is courteous and professional. The waiting area is nice and spread out which gives everyone a More

by LLPYEAGLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Be doing business with Jim Norton for over 10 years an 3 cars later. Sales staff top of the line. Service dept , very knowledgeable and easy to deal with. More

by ACOHEN444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

The staff were professional and treated us with respect. And the communication was clear and prompt. More

by BRENDALANCE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Jim Norton Toyota Tulsa responded

Brenda, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our team treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Courtney, Jim Norton Auto Group

March 01, 2024

Brian and Seth were excellent. They made the process as simple and seamless as possible. Great car buying experience overall! More

by PATRICK.MCFADDEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Pinkerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Arneecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Ayers
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Mar 01, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle, Patrick! Thank you for taking the time to write about your experience. It's great to know Brian, Seth, and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

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