Jim Norton Toyota Tulsa

They allowed us to test drive a car and a xle, which we ended up buying. It was a smooth and seamless process. ended up buying. It was a smooth and seamless process. More

I was in the market for a used Tacoma. Lynn Burgess took great care of me. Unlike other dealerships I've dealt with, Jim Norton didn't add a bunch of additional fees or forced addons. The Lynn Burgess took great care of me. Unlike other dealerships I've dealt with, Jim Norton didn't add a bunch of additional fees or forced addons. The price on the website was the price you paid. They gave me a fair deal on my trade. Happy with the experience and would certainly return. More

Great dealership. My second car within 2 years. The purchase experience was short and painless. My second car within 2 years. The purchase experience was short and painless. More

The service department has lost its high standards. They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wron They do not follow up or will fight you on warranty issues/items, such as batteries or tires. They will try to over charge you by giving you the wrong pro rated warranty amount (it seems to be so they can pad their pockets with the extra, by submitting the corrected amount on their end, but charging you more). Tire warranties you can pretty much forget about as they have one guy who looks into tire warranties and he is never available, so they say they will call you back, and never do. They tell you they do not care about that or your issue, as I was told by Ernie, their "service drive manager". The tire warranty being a major reason for purchasing the tires that I did. I have called and visited multiple times to get a hold of a manager to assist with the warranty issues and with Earnie, not only being rude, but also not letting me know my car was ready, threatened to charge me over $500 for the "free" rental car service, because its "his car", tried twice to tell me the wrong amount for the warrantied battery, until his (visibly uncomfortable) employee corrected him. And if you go there in person to speak to someone, expect to be publicly harassed, embarrassed, and treated poorly by their service lane manager Earnie. I have been forced to reach out to the tire manufacturer themselves and will send in a complaint to the Oklahoma Attorney General, along with all my documentation of what has happened to try and get this resolved for breach of warranty. Beware if doing business with them and be sure to double check them. I will be looking elsewhere going forward, as it seems my business is not of their concern. More

Garrison who drives cars in service did excellent! Blessed me with his attitude. Others had excuses but he blessed Blessed me with his attitude. Others had excuses but he blessed More

Very happy with visit yesterday. My car was completed in timely manner. Josh Pippin advisor. My car was completed in timely manner. Josh Pippin advisor. More

The people I worked with made my trade and purchase process simple and stress free process simple and stress free More

If David Holmes is the gentleman that checked us out, I can say he was kind of polite in a very cold way. I could tell he did not like to answer my questions. In his way , I think he thought he was bein can say he was kind of polite in a very cold way. I could tell he did not like to answer my questions. In his way , I think he thought he was being polite but he was not happy working with us. Don't know if it was me or just a bad day on his part. More

Easy to work with. Wish it was a little raiser to in traffic to get to Wish it was a little raiser to in traffic to get to More

Joey was very clear in what needed to be done at this visit as well as what would be next on the agenda. Service was quick, even with the addition of a new battery, and Joey kept us informed and taken c visit as well as what would be next on the agenda. Service was quick, even with the addition of a new battery, and Joey kept us informed and taken care of at payment. More