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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,334 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,334 reviews

February 10, 2024

There was some misunderstanding between I and the service department but we fixed the issues and I love my Norton dealership as well as my service department too. They did very well done on my last visited a More

by PAULTUANG21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. You are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Please let us know if there is anything else that we can assist you with. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

Service was fine and I was kept informed about everything. I don’t have any complaints More

by TLHALE52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

It is Always a pleasure doing business with Jim Norton Toyota. We look forward to continuing business with you. More

by marymhc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Report | Print
Feb 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

Was please with the service that Auston provided. My only complaint would be the time it took to get the issue resolved. My truck was with the dealership and/or sos for over 3weeks. More

by ddaniels14
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Feb 12, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

Jeff was very friendly and answered all my questions. He is a credit to your dealership. More

by jsheets47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your outstanding review! I'm very happy to hear that Jeff was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

Forcing words is unacceptable in my mind,but here they are. I am usually ok with the dealership. More

by penny.pricer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Report | Print
Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Thank you for sharing your concerns, however we cannot identify you by your username. Kindly reach out to our our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com if you would like to discuss your concerns further with our team. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

Knowledgable advisors, good work and communication. Local transportation service easy and timely. A pleasant experience. More

by jz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
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Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our service team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

I always have a pleasant experience when I have to be there for service on our truck. I would love it here even more though, if the dealership would do some sort of contest or drawing for a free 4-runner More

by jnick.joseph.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Jacoby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Sesso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lauinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeb Freter
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Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

I came here looking for a new car with no full intention of buying one but after going on a test drive with Alva I was convinced about the car I had chosen She was very helpful to get me a great deal The More

by Alphamore23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alva Romero
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Feb 09, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Alva was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Courtney, Jim Norton Auto Group

February 09, 2024

Stewart Cantrell was an excellent service advisor. Nice as can be and very helpful. I’ll use Norton Toyota service department as long as I own a Toyota. More

by mackieingram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Stewart was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

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