Jim Norton Toyota Tulsa

Real easy to deal with. , No hidden Cost, Very polite to me and my family., I would recommend them to everyone I know , No hidden Cost, Very polite to me and my family., I would recommend them to everyone I know More

Really easy to deal with, was Nice to my wife and son, Pleasure doing business list Pleasure doing business list More

Brian was very patient as I tried out driving an SUV for the first time and he showed me where major features were located. Brian listened to what I was looking for and there was no obnoxious selling of som the first time and he showed me where major features were located. Brian listened to what I was looking for and there was no obnoxious selling of something I didn’t want. Another plus is the wonderful Toyota repair service located at Jim Norton. Thank you for helping me find a vehicle without going through stress. More

Very pleased with Brian and the process, though I would suggest selling your trade outright. They do what dealers do and lowball, not surprising. suggest selling your trade outright. They do what dealers do and lowball, not surprising. More

Great customer service , will recommend to many. So enjoying my new Acura Jonathan was great. Thanks for making this a stress free experience So enjoying my new Acura Jonathan was great. Thanks for making this a stress free experience More

Jacob was super helpful throughout the deal. He explained the car features very well, and he addressed few concerns immediately after the purchase. He explained the car features very well, and he addressed few concerns immediately after the purchase. More

Parts department repeatedly gave the wrong battery part numbers. I had to leave, go home, and research the Toyota part numbers myself, and inform Jeff the very nice service tech so he could relay the corre numbers. I had to leave, go home, and research the Toyota part numbers myself, and inform Jeff the very nice service tech so he could relay the correct information to the parts department. He emailed back and said I was correct and that they had it in stock. I went online and purchased said battery from Norton. A few hours later I came in to pick it up and was told I could not have it. Stated I am having surgery next day and needed it to get to the hospital. All they said was rules and stared at me. The day after my surgery while still in pain came back in to the parts department Saturday the 23rd. One guy asked how I was since I obviously looked terrible, told him just had surgery and had to come back in because they wouldn't give me the part Thursday. The parts lady Mandy who must have thought my pain and situation hilarious, laughed and said I bet you won't make that mistake again. You have to wait until WE are ready, not just because we have it ready. I said well that should be changed, she again laughed and said good luck with that. Tired of the abuse I informed her that I go to church with Jim Norton and see what I could do. She again laughing at me said you go do that and put me on ignore talking to another employee like I wasn't even there. More

Alva was great to work with. I never felt pressure or the typical sales vibe from her. She was professional and patient. I never felt pressure or the typical sales vibe from her. She was professional and patient. More

Terri was amazing! I’ve recommended them to several people. They were so kind and knowledgeable and super helpful. I’ve recommended them to several people. They were so kind and knowledgeable and super helpful. More

Very good experience. Was able to get the price we wanted to pay, simple and easy. Out the door in decent amount of time. Was able to get the price we wanted to pay, simple and easy. Out the door in decent amount of time. More