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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
679 Reviews
Call Service Center (918) 215-3786

679 Reviews of Jim Norton Toyota Tulsa - Service Center

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March 18, 2024

Paid for a brand new car and it was detailed before I received it at the dealership and when I got it hard scratches down the entire car as well as the inside they offered to fix it and it came back even More

by LES1222
Recommend Dealer
No
Employees Worked With
Detailing department 0 stars, Jacob Jennings, Brandon Fisher
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Mar 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your message. Please reach out to our New Car Director, Gibson Freter, at 918-250-6888, Gibson_freter@jimnortontoyota.com to discuss this further, as we cannot identify you from your review name for us to reach out directly. Thank you. Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

I shopped several dealerships for serval months and Alva was able to get me the best deal. Verry helpful and professional. More

by Daniel B
Recommend Dealer
Yes
Employees Worked With
Alva Romero
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Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle, Daniel! Thank you for taking the time to write about your experience. It's great to know Alva and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 17, 2024

I only had an oil change and that was completed promptly and the staff were all friendly and courteous. More

by RETIREDPERSON
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 17, 2024

The overall process was great from checking in to the communication while my car was in there to letting me know when it was done and could be picked up. They have always taken good care of my car. More

by ostateme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 16, 2024

Jeff Lee was attentive and honest. He didn't exaggerate the issue when the car only required a scan. I appreciate dealing with Jim Norton Toyota, my preferred dealership. More

by msbuitrago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 16, 2024

I received the best experience. The workers there are very good at what they do. More

by KWESIJOSHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Michael Rogne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Porschien, Brandon Fisher
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Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

March 16, 2024

Everything was fine. I sat and drank a cup of hot chocolate and ate a cookie. More

by gwr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your marvelous feedback! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Courtney, Jim Norton Auto Group

March 15, 2024

Everyone is always extremely helpful and kind when I bring my vehicle in! I would highly recommend Jim Norton Toyota in Tulsa if you prefer a smooth and easy process with all your vehicle needs! More

by Taylor Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Cantrell
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Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this great feedback with us, Taylor. We feel our service department is what makes Jim Norton Toyota special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Courtney, Jim Norton Auto Group

March 15, 2024

Have always been happy with the help and quality of work I have received. Will continue to return. More

by SONJAMASK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Cantrell
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Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business! Sincerely, Courtney, Jim Norton Auto Group

March 15, 2024

My husband & I have always had great service with Jim Norton Toyota. Auston also takes great care of us and our vehicles needs. More

by Janice_Koss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Janice! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

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