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679 Reviews of Jim Norton Toyota Tulsa - Service Center
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June 17, 2019
Ongoing issues with service department. A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured tha A week and a half ago the ABS system went out on my RAV4, I suggested that with that low miles there may be some kind of warranty, I was assured that there was not. I took the car to a different shop to have the repairs done there at a better price, and the following day received a call about a negative review I had left about that experience. While on the phone they informed me that there actually is a warranty that could cover the repair and that they will be taking care of it. They sent a tow truck to get the car and did replace the part. When we arrived to pick up the car today the attendant that came inside and said when he pulled up The sunroof sounded like it had water in it, he opened it to investigate and water splashed all inside the car. He and Eric the manager went outside to investigate. We were told that the sunroof drains were clogged and they would get them cleaned out and put it right back. They returned with the car and the sunroof was dry but the carpets were still completely soaked. I let the older lady that works in the service bay area know and she let me know that you have no towels or vacuum available to remedy it. Thankfully your employees Kendale and Steven were able to see how frustrated I was becoming and found towels to help me soak the carpets up. You would think at some point they would be extra careful to make sure their customers are not continuously inconvenienced. Carpets are still soaked. More
by Kevinbrz
Employees Worked With
Victoria Benedek
April 05, 2019
Lift my Taco We have been Jim Norton customers since 2012. We've been faithful to perform regular service on our Camry and Tacoma. I finally decided to lift the ta We have been Jim Norton customers since 2012. We've been faithful to perform regular service on our Camry and Tacoma. I finally decided to lift the taco and put on larger tires. Cody tolerated multiple emails and phone calls over a month or more. We have been so happy with the service department that I finally took the plunge. My truck looks fantastic. THANKS More
by BIGDADEE57
Employees Worked With
Cody Clay
October 29, 2018
Great Salesmen were friendly and knowledgeable about the cars. Spent time explaining the techmology to me. Programmed my car for me. Pleased with the s Salesmen were friendly and knowledgeable about the cars. Spent time explaining the techmology to me. Programmed my car for me. Pleased with the service I received from these gentlemen. More
by Osage1953
Employees Worked With
Grant Geer, BRUCE BUCK, Deante Hawkins
October 05, 2018
Fast and friendly Brett was super helpful and answered all the questions I had about my warrenty and services that were covered. He went over my car diagnostic paper af Brett was super helpful and answered all the questions I had about my warrenty and services that were covered. He went over my car diagnostic paper after services were finished and explained it all to me. Even stood outside with me while they pulled my car up! He’s was so nice! More
by Cojicon
Employees Worked With
Brett Fry
September 20, 2018
Poor quality of work and service I was burned once by Jim Norton Toyota and I only went back because I knew they were the only ones who would take my trade in, a RAV-4 they'd sold me I was burned once by Jim Norton Toyota and I only went back because I knew they were the only ones who would take my trade in, a RAV-4 they'd sold me just a year earlier whose engine was burning oil and needed replaced. They sold me the Tundra a little over a month ago, which I love, but it shook like a xxxx going down the road, so I took it to their service department because I had a three month warranty on repairs. They promised me that they fixed it by balancing the tires. I went out of town for work the next day and it almost seemed worse! So I took it to my mechanic at Hercules Tire and they said they did a really bad job balancing it, saying the weights on the balance were sloppy and the balance on the tires was really off. Because Hercuoes Tire is awesome, they balanced it for free. I would have just taken it to Hercules Tire in the first place, but I was just curious to see if their service department was as dishonest as the salesman I dealt with when I bought the Rav. They lost me for life as a customer. I won't go there for service anymore or buy another vehicle from them. More
by Joleen
Employees Worked With
Jacob C Stephenson, Brett Fry
September 07, 2018
AWESOME EXPERIENCE Charity S. Farris Smith truly cared about making sure i got exactly what i wanted when i just bought my brand new 2019 toyota corolla😀She makes sure Charity S. Farris Smith truly cared about making sure i got exactly what i wanted when i just bought my brand new 2019 toyota corolla😀She makes sure not to pressure or overwhelm but to be patient and go at my pace and keep everything simple -- she honestly only wants what is best for me at all times which ia awesome! Five stars to Charity for caring about my situation! More
by Cubkeith1
Employees Worked With
Charity S. Farris-Smith
August 11, 2018
Fantastic service I had my 2011 Camry in for an oil change yesterday. I've always had wonderful service from Jim Norton. I love the check up they do every time with rec I had my 2011 Camry in for an oil change yesterday. I've always had wonderful service from Jim Norton. I love the check up they do every time with recommendations for needed future service. I'm so happy with Jim Norton that I bought a new Camry on August 3. More
by Jendy
Employees Worked With
Brett Fry
July 06, 2018
Great service Brett Fry is extremely helpful and always has time to answer questions. He was my first experience with service at Jim Norton, well pleased, will alw Brett Fry is extremely helpful and always has time to answer questions. He was my first experience with service at Jim Norton, well pleased, will always ask for him. More
by hat
Employees Worked With
Brett Fry, Tim Wilbanks, Zach George
June 20, 2018
All about them $ Been to this place two times to fix different things on my vehicle. Those two times I've been twice each, making the visit four times. The service was Been to this place two times to fix different things on my vehicle. Those two times I've been twice each, making the visit four times. The service was good but the way they seem to go about things is all about your $$. Costed me three times as much just to get air conditioning and a squeaky noise fixed because I was told that fixing this "other thing" would solve the squeaky noise..but it didn't. Was pretty upset. More
by Yee Leng
Employees Worked With
Cameron Goad
May 17, 2018
David Holmes is awesome! I have been using the service department and working with David Holmes, specifically since 2006. David always does an excellent job of being upfront I have been using the service department and working with David Holmes, specifically since 2006. David always does an excellent job of being upfront and honest about what needs to be done to my vehicle. I am on my third 4Runner and my second one a 2006, is still in the family with over 230,000 miles on it and still running like a champ. I know without a doubt, that the reason I have had such great luck with my 4Runners is because I do all of the required maintenance and I do it at Jim Norton Toyota with David Holmes as my Service Advisor. More
by John1977
Employees Worked With
