Jim O'Neal Ford

Amazing Car Buying Expereince I never thought I would be willing to drive 30 minutes from Jeffersontown, Ky. to Jim O'Neal to buy a car. After our experience at this dealership, I I never thought I would be willing to drive 30 minutes from Jeffersontown, Ky. to Jim O'Neal to buy a car. After our experience at this dealership, I would drive hours to have this experience again. I felt like my husband and I were the only customers they had that day. My husband and I wanted to purchase a Platinum Explorer. We had our eye on a certain color and interior. Jim O'Neal didn't have this vehicle, but went and brought one to their lot for us. They spent time showing us all the bells and whistles on the new car. We never felt rushed in any part of the process. They took the time to explain everything and made sure the best options were presented to us. They made sure we got the best deal possible and a fair trade in price. The owner even stayed engaged with us that day. He obviously creates a work environment similar to his beliefs and standards that has kept this dealership around for all of these years.I have recommended them to everyone I know and when it gets time to purchase another vehicle, I am not going to look anywhere else. We had been to Tri-County and Bill Collins Ford. I would not use either of these places. They do not put the customer first. More

2016 Escape This dealership treated me very fair to my needs. They found me the exact Escape I wanted and went and got it and brought it to the dealer and we made This dealership treated me very fair to my needs. They found me the exact Escape I wanted and went and got it and brought it to the dealer and we made the trade. Very friendly people working there. Will for sure return for my next new car. More

2015 explorer They told me what they were going to give me for my trade before I even went there and they found the vehicle I was looking for They told me what they were going to give me for my trade before I even went there and they found the vehicle I was looking for More

I have dealt with Jeff Harris, Bo, and Mike Albright on I have dealt with Jeff Harris, Bo, and Mike Albright on many occasions from replacing a transmission and oil changes, to this last trip with my AC on I have dealt with Jeff Harris, Bo, and Mike Albright on many occasions from replacing a transmission and oil changes, to this last trip with my AC on my Expedition. They are always upfront and trustworthy. The last trip in there with my AC, there was more wrong than expected (which was an upfront possibility) and they called before they did any work to fix it. They searched out the best deal for my money to fix my Expedition (which was using FORD parts I might add vs. aftermarket for a better warranty for just a few dollars more (less than $25 in my case)). I would highly recommend using this dealership for service. Tell them I sent ya! More

I have my Ford Escape service their and they do a great job everytime. The service writers always keep me informed and never try to upsale me things I don't need. job everytime. The service writers always keep me informed and never try to upsale me things I don't need. More

Customer service does not keep their word and does not pay attention to customer requests, nor do they communicate with each other. They rush vehicles out of the door with out making sure the work was don pay attention to customer requests, nor do they communicate with each other. They rush vehicles out of the door with out making sure the work was done properly. My experiences have been nothing but negative and I will no longer take my vehicles there for service. More

My Mother-in-law bought a car here on a Saturday and decided over the weekend that she had made a big mistake. She took the car back to them on Monday and explained everything to them and they gave her decided over the weekend that she had made a big mistake. She took the car back to them on Monday and explained everything to them and they gave her back her check. There are details I can't get into but I was surprised that they did this and grateful. More

Once you find something at this xxxxty place, they will offer to let you take it home over night to get a feel for the vehicle, while leaving yours there. By the time you get up and go back to the dealersh offer to let you take it home over night to get a feel for the vehicle, while leaving yours there. By the time you get up and go back to the dealership to make you decission on if you want their car or not, they will already have your vehicle on their RACKS, working on it. Doing only god knows what to YOUR VEHICLE WITHOUT YOUR PERMISSION. Then blame you for doing something to their vehicle. I had two oil changes done on the same vehicle in a week. i had the cleanest oil in town, they didnt put the same type of oil I had been using. Once I finally got my Vehicle off the racks I then told them they lost my business. Yeah they are friendly at first, But they will screw you with your clothes on and not give you a kiss. I took My vehicle to another dealership to trade it in. Come to find out the cluster in the Odomitor was bad, magine that, I never had a problem with it till NOW!!!!!! I Will NEVER GO BACK TO THEM EVER... NOR DO I RECCOMMEND THEM!!!! More