Jim Robinson Toyota

I contacted Jim Robinson Toyota about a truck, I received the initial email back and responded with a couple questions. I have yet to hear back about any of my question even after sending a follow up email. the initial email back and responded with a couple questions. I have yet to hear back about any of my question even after sending a follow up email. More

Another fantastic experience Recently leased a toyota Highlander and from top to bottom jim robinson toyota went above and beyond for myself and family needs. Darnell and Vinny we Recently leased a toyota Highlander and from top to bottom jim robinson toyota went above and beyond for myself and family needs. Darnell and Vinny were so thoughtful of what we wanted in an SUV and monthly payments and just made it all work. We were never hasseled to buy, and tpok time to explain all features and toyota service care. Heck even bought my kid a candy bar while we waited to sign papers. More

Complete Confidence Just received our new Sienna from Jim Robinson Toyota and couldn't be happier. We have complete confidence In this dealership and over many years Just received our new Sienna from Jim Robinson Toyota and couldn't be happier. We have complete confidence In this dealership and over many years have always been treated well. A fine example of Christian ethics leading to a successful business. Can't imagine taking our business anywhere else. More

No pressure dealership Great hometown feeling. No pressure to buy. Robbie, knew the vehicles and what we wanted. This is our fourth vehicle that we purchased off Robbie. He Great hometown feeling. No pressure to buy. Robbie, knew the vehicles and what we wanted. This is our fourth vehicle that we purchased off Robbie. He and Vinny have made our experiences great and actually enjoyable. More

First Class Dealer This is my third vehicle I've purchased from Jim Robinson Toyota and I recommend this dealer to anyone who is in the market for a new or pre-owned This is my third vehicle I've purchased from Jim Robinson Toyota and I recommend this dealer to anyone who is in the market for a new or pre-owned vehicle. The staff is extremely knowledgeable and professional and you will be treated with the utmost respect. I absolutely love my Toyota Highlander and glad I went to Jim Robinson. More

Purchased our 4th from Robinsons The big difference is the service. No matter whether we are browsing, buying or having maintenance done we always get treated right. Rob Kilgore doe The big difference is the service. No matter whether we are browsing, buying or having maintenance done we always get treated right. Rob Kilgore does a great job as our Salesperson and the guy in service is a real character. We love the home town feeling and the support that the dealership offers after you leave not just when you are there to buy!!! Highly recommend to go see Rob for a new toyota !! More

Great Dealer, best ever. Awesome service too. I have been doing business with the Robinson family auto group for 25+ years. I couldn't be happier with the sales and the service teams. I think I have been doing business with the Robinson family auto group for 25+ years. I couldn't be happier with the sales and the service teams. I think the service team is the best, always looking out for the customer. More

Ten out of Ten The staff at Jim Robinson is amazing. Jonathan Dugan drives to my place of work to pick up my car for service and leaves me with another vehicle ju The staff at Jim Robinson is amazing. Jonathan Dugan drives to my place of work to pick up my car for service and leaves me with another vehicle just in case I need it. James Guy and the service crew are always polite, friendly, and make me feel important. Vinnie Costain is more than willing to help me if I have any issue regarding my Toyota. Team Toyota is the best! I am confident that the service was performed properly and that my vehicle will be safe to drive. I have bought my last five or six cars at Robinson Toyota and plan to get my next Toyota there as well. I believe in them and trust them completely, and they always live up to my expectations! More

Total manipulation! Steer clear! Go elsewhere!!! My fiance, a repeat customer,previously purchased three vehicles,went to the dealership reaching out, seeking help on a present lease,with no intentio My fiance, a repeat customer,previously purchased three vehicles,went to the dealership reaching out, seeking help on a present lease,with no intention to buy! When I arrived at the dealership, she had been pressured into a purchase by Doug Agnew on a used Toyota and the deal was nearly done. I began to ask significant questions,It was not explained to her that it was a purchase, she thought it was at lease.The salesman became clearly irritated due to to my concern. Upon questioning, I became displeased to the fact that she was not given an opportunity to consider at any other vehicle.She was not Invited to look inside the vehicle, or even take it for a test ride until I requested this to occur.I requested to see the carfax, It was explained to me that those aren't shown until the end of the deal, which makes absolutely, no sense! I inquired as well as to why he would not deviate from the actual sticker price.It is well known, especially with used cars, that further discounts can be given from the sticker price. No consideration here! I wanted her to nullify the deal, however, the papers had already been signed prior to my arrival!Next, was the suggested warranty with the finance manager, Lynn Cook. Following her award winning performance of concern for the situation of my fiance and her reaching out,she overcharged her $500 on the warranty! This over price was verified as well as the overcharged purchase price of the car By two close friends who work in the car business.One is a top salesman In another state, the other a Finance Manager in another state!They both concurred that this was a poor deal,manipulation,and a lack of sensitivity,epecially for a repeat customer! As a result of my displeasure,I attempted to contact the owner, Jim Robinson, by phone, left messages, he did not return my calls. I wrote a letter to him explaining all of the above in detail, forwarded it to Doug Agnew and Lynn Cook approximately a month ago, no response! I clearly stated that I would be expressing my concerns on social media In order to warn other potential buyers!They saw my fiance as a chance to Make as much money as possible!! I am amazed at how these people can sleep peacefully at night knowing how they manipulate people on a daily basis!!!There is no doubt my fiance is not the only one!!!!Absolutely no sensitivity to your situation!!!It's all about the dollars!!!!They do not even give you a follow up call to see if you are satisfied with your purchase!!!Mostly all other dealerships will call you!Do yourself a big favor!!!! Go elsewhere! Never again!!!! More

I would highly recommend the sales rep that I dealt with, Mr, Duggan, was patient, informative and extremely helpful in letting me choose the right vehicle for our needs at this time. The dealership was wil Mr, Duggan, was patient, informative and extremely helpful in letting me choose the right vehicle for our needs at this time. The dealership was willing to deal with me and get the price where I needed it. I love my new Toyota and would definitely shop here again when I'm in the market for another vehicle. More