Jim Shorkey North Hills Chrysler Dodge Jeep Ram

I bought a brand new ram from here in 2019. Recently I took it in after I replaced coils and plugs because of a misfire. They said they’d do diagnostics for $200. And erase codes. Since th Recently I took it in after I replaced coils and plugs because of a misfire. They said they’d do diagnostics for $200. And erase codes. Since there’s a security gateway on my truck so I can’t just erase codes. They call to tell me about the misfire and the tech is ready to swap out the coil, plugs, and injector. Their scanners/programmers can tell you all this info without replacing parts. Their scanners way we had to do it before scanners. Yet. They say that’s not how it goes and need to replace parts. Which is a total lie. This was 2 weeks ago. This week I order a throttle pedal sensor thro them they said it’ll be in tomorrow. I called in to see if it’s ready for pickup and the parts person tells me that if I’m changing the throttle pedal sensor I ALSO have to change the brake booster too. Which is another total lie. They do unnecessary work and tell people they need unnecessary parts just to scam people out of money. This place is nothing but scamming lying cheats. I’ll never go back. Or recommend anyone to go there. And to the dealership. When you lie like you do maybe try to get all the other dealerships to tell the same lie as you!!!!!! Cause other dealerships busted your lies trying to scam people out of money. You need to be sued. More

I traded in 2 vehicles for one and yes I did have negative equity but was pushed into a truck I really didnt want. Needed a truck to haul and first noticed there was no brake control and was told can negative equity but was pushed into a truck I really didnt want. Needed a truck to haul and first noticed there was no brake control and was told can put one in (not knowing you can't put an aftermarket brake control in these new rams) so I thought no big deal( because I thought I could use a $30 aftermarket. WRONG). Did research on the engine while there and decided to go ahead even though my gut was telling me to walk. Take the truck home and it does not work with any trailers I hooked it up to. No lights on any trailers will work. Took it to a shop and replaced the plug. Still wouldn't work. Took it to another one and was told Ram is aware of this issue since April but no resolution. So here I am pushed into a 2025 Ram 1500 that I cant use and the brake control I ordered was $175 to be told its the wrong one and the one I need is $225. So I am now $225 in that I am trying to install the brake control myself because Jim Shorkey said it would be $350 to install. So $575 for a brake control?!? No thank you. So im stuck with a truck I can't use. Was hoping they would at least say they would install the brake control at no cost since I got the truck there but no. Sales people were nice and really worked to get numbers where I needed but its been one disaster after another with this truck since I bought it in September. More

You might want to think twice before dealing with Jim Shorkey North Chrysler Jeep Dodge Ram . To sum up my story - I leased a 2025 Durango, everything was great, I love the vehicle, JJ (salesman) was awe Shorkey North Chrysler Jeep Dodge Ram . To sum up my story - I leased a 2025 Durango, everything was great, I love the vehicle, JJ (salesman) was awesome, could not have done a better job. "BUT" I realized that on the lease I purchased the ceramic coating and the scotch guard, neither were ever applied, I called and was told to bring it back down (45 minutes) and they will reapply it, but it was never originally applied (??) and the scotch guard was not even applied when I took it back. Then 5 days later, I received an email / call from finance that there was some kind of screw up with taxes (???) that we have to resign the paperwork, he emails it over and we resign everything - showing a 12,000 mile a year lease agreement. Everything done, right? NO, now, 1 week later - I just received ANOTHER email/call saying that the signatures didn't go through, we have to resign again. THIS WAS A COMPLETE LIE. The paperwork finance sent this time - he lowered the yearly mileage to 7,500. The manager says that the second set was made in error - how many errors are they going to make? What kind of scam is he/Jim Shorkey running here?? Originally, I gave them a 5-star review, but I couldn't find it, so I had to write this one. Very UNSATISFIED with my whole experience, except JJ, but I will be going on social media, facebook, twitter, etc. telling my story and letting everyone I know not to go to Jim Shorkey. More

Had a wonderful experience dealing with Shorkey Chrysler, Dodge, Jeep and Ram. I wanted to share this detailed experience, because I will be buying all of my future Jeeps or Rams from this location specifica Dodge, Jeep and Ram. I wanted to share this detailed experience, because I will be buying all of my future Jeeps or Rams from this location specifically. I am 1 hr and 20 minutes away- and I’ll happily make this drive to work this team of people. My salesperson- Jeff Robinson took multiple calls, texts and chatted over a 3 week period, providing me with all the details and information I could ask for, when purchasing a used 2023 Grand Cherokee. They also offered me a very reasonable trade in on my old Jeep. We discussed some pricing and came to a very reasonable deal for both vehicles. So nice now a days to have a such an informed team, and prepared team. When I arrived we went over everything we discussed and the deal was one of the smoothest I’ve had in many years. Mike M. And Mike-(the used car manager) both also went above and beyond in this deal. I had the chance to personally chat with the service advisor who cared for my new Jeep since day 1 (prior to my ownership) He also went out of his way to chat with me even though their service dept. was busy during that time. Very cool to see an entire team across multiple departments work so seamlessly. You’ve earned a customer for life! More

The worst dealership I've ever dealt with first off they lied and never told me the truck I bought had a bad carfax. Another dealership found it and showed it to me. And when I called shorkey and ask to spe lied and never told me the truck I bought had a bad carfax. Another dealership found it and showed it to me. And when I called shorkey and ask to speak to a manager they said he wasn't there and would call me back never heard from him called again and still nothing definitely wouldn't recommend going to this place More

My go to dealership. Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also o Great sales folks and the service department has stepped up their game. Alfred Collymore is outstanding. Straight up guy. Mike Malarkey is also outstanding. These two are managers there. Jaret Kuhns and Jeff Robinson are great sales Consultants to work with. Pat and Jeff in service are awesome. Bought 11 cars in 11 years here. Some for me , wife and kids. Do your self a favor and go see them. Thanks again for everything and see you next time. More

An employee drove a customers car to the mall and left the keys on the front seat! The owner found the car with groceries in the passenger. Employees seem to prefer joyriding over doing their actual jobs. the keys on the front seat! The owner found the car with groceries in the passenger. Employees seem to prefer joyriding over doing their actual jobs. Disappointing and disgusting. Entire place needs to be closed down. More

I bought a car from Jim Shorkey and it was a great experience. I didn’t plan on getting a car that day but Todd my salesman gave me great customer service and helped me get in and out with buying a ca experience. I didn’t plan on getting a car that day but Todd my salesman gave me great customer service and helped me get in and out with buying a car. More

Scott is a very good salesperson to work with, he understood my budget and did not try to pressure me into buying something I knew I didn't want. He worked with me to get my payment to where it neede understood my budget and did not try to pressure me into buying something I knew I didn't want. He worked with me to get my payment to where it needed to be! I will definitely be recommending him to anyone looking to purchase a vehicle. More

Jeff Is Outstanding As A Sales Consultant. Oliver And Myself Were Pleased With His Service. Oliver And Myself Were Pleased With His Service. More