Jim Shorkey North Hills Chrysler Dodge Jeep Ram

I called this dealership to see what deals, incentives, specials, etc., they had going on. I spoke with the Online Sales person, Craig. When I told him what I was looking for and what I was "interested" specials, etc., they had going on. I spoke with the Online Sales person, Craig. When I told him what I was looking for and what I was "interested" in spending, he said he'd look around for me and call me back. A week later I still hadn't heard from Craig. I had to call HIM back to see if he had found anything out for me [fully knowing he hadn't]. Never having owned, nor shopped for a Jeep before, I had no idea what the lease prices were and was trying to find out all information: monthly payment, how much I would need to put down, what features can I expect, etc. All reasonable questions if you ask me? Craig got very irritated with me and told me that there was no way I was going to drive a Wrangler at the price I "wanted" to pay. Well, someone should let Craig know that what people WANT to pay and what they will ACTUALLY pay could very well be two different things. I ended up buying a Jeep at another dealership for way more than I wanted to spend because I fell in love with the car and was able to rearrange my budget. So, thanks again for your excellent customer service, Craig. Because of you I was able to go to another Jeep dealership, get excellent service, what I thought was a GREAT deal and I have a fabulous new Wrangler. More

I have purchased several cars form Micks. I also have had them serviced there. They have always given me a good price, and the service department is superb. Everyone there is friendly and really willing to h them serviced there. They have always given me a good price, and the service department is superb. Everyone there is friendly and really willing to help and go the extra mile to make sure i am satisfied. Kudos to Rich Penn in the service department for making sire my car is fixed right, the FIRST time! More

I took my Chevy in to Mick's for a state inspection. They found a few things wrong, repairs were performed in a timely fashion, and I have no real gripes. The price was a little shocking, but the work was do found a few things wrong, repairs were performed in a timely fashion, and I have no real gripes. The price was a little shocking, but the work was done well and everyone treated me very kind. More

At the conclusion of my last review, I said "this is not over". Here is part 2. My wife and I retrieved the car after the SECOND repair, and I finally got a chance to speak face to face with the servic not over". Here is part 2. My wife and I retrieved the car after the SECOND repair, and I finally got a chance to speak face to face with the service manager Rich. After I layed out all the facts, Rich admitted that they were at fault for lousy communication, and he promised to "make it right" by waiving the unauthorized extra costs. So far so good. Upon driving the vehicle home, my wife stated the vehicle was still not repaired. She and I were not happy campers. I called and made arrangements to get the car in there the following day FOR THE THIRD TIME. Rich called and said although they replaced the master cylinder during the second repair and drove the car 62 miles, upon returning to the dealership, the brake pedal AGAIN went all the way to the floor while backing into a parking space. At that point, Rich had no choice but to admit they had no idea what the problem was, and they had numerous calls, emails, and faxes to Chrysler for help. They were told that neglecting to install a new proportioning valve when changing out the entire brake system caused the first 2 master cylinders to fail. In summation, they finally correctly repaired the vehicle AFTER 3 VISITS TOTALING 5 FULL WEEKS. They recouped $275.76 for the proportioning valve they should have known was needed in the first place, and to top things off, when we picked up the car, THE GAS TANK WARNING LIGHT WAS ON. In retrospect, maybe we should have taken the vehicle to a Chrysler/Jeep dealer - oh wait a minute, we did. MICK'S - HORRIBLE CUSTOMER SERVICE, INCOMPETENT MECHANICS, CHEATS & LIARS. MICK, ARE YOU LISTENING????????? MICK, DO YOU CARE???????? More