Jim Tidwell Ford

Great service experience easy prossess explains the issue and what will be done and gave free rental car and what will be done and gave free rental car More

I had a very good experience not a long wait my service person name Johnathan was awesome. Johnathan was very helpful answering every question and concerns that I had I will be visiting again for my vehicl person name Johnathan was awesome. Johnathan was very helpful answering every question and concerns that I had I will be visiting again for my vehicle needs. Thanks Johnathan... I also talked to a very nice sales guy name Ty More

Overfilled engine oil 3rd time… created potential for higher pressure to damage engine seals. After I discussed overfilling engine oil w Service Manager & General Manager twice before, Tidwell Ford Se higher pressure to damage engine seals. After I discussed overfilling engine oil w Service Manager & General Manager twice before, Tidwell Ford Service Department did it a 3rd time yesterday… 1-quart overfull. This chain of command completely failed to overcome a known problem. Worse is most people don’t know to check engine oil level after a change. These people will likely develop engine oil seal failure from excess hydraulic pressure. Extremely poor service! Should never have to check behind a Certified Service Technician. On the other hand, Kelsey at the Service Desk was very helpful and efficient at getting me in and out. If Tidwell Service Department has changed your oil, stop right now and check your oil level is not overfull. And, if your engine seals are leaking, you’ll notice your engine loosing oil fairly quickly and should go back to Tidwell or Ford for resolution. Unacceptable repeat failure and not dependable Service Technicians at Tidwell. More

I had some issues with my initial repair, the technicians ended up breaking 2 other things while repairing the turbo boosters which was not identified until I already picked up the car. Josh K. was apologet ended up breaking 2 other things while repairing the turbo boosters which was not identified until I already picked up the car. Josh K. was apologetic about the oversight and made sure that the car was repaired correctly the 2nd time around and has followed up to ensure we are still happy with the repairs. More

Johnny was an excellent advisor. He explained throughly the work performed. Definitely will go back He explained throughly the work performed. Definitely will go back More

I took my 2012 Ford F250 truck in for service on April 18, 2025. My problems were 1) Clunking noise in the rear end. 2) TPM Sensors not working. 3) AC not working. 4) Oil Change. 1) Clunking - Tech stat 18, 2025. My problems were 1) Clunking noise in the rear end. 2) TPM Sensors not working. 3) AC not working. 4) Oil Change. 1) Clunking - Tech states is was the 5th wheel hitch. I have since removed the hitch from the truck and the clunking still exists. Tech must have been wrong 2) TPMs - TPMs are bad. I requested they not be replaced. 3) AC - Tech preformed service including refrigerant and pressure leak test. Charge was $1182.59. 4) Oil Change - Done (I guess) Charge $179.95 The invoice for $1377.13 was paid on May 6, 2025 and the truck was delivered to my house. When I moved the truck to the opposite side of the driveway I noticed that the AC was blowing hot air just as it did before I paid $1,182.59 to have it repaired. I called the service advisor Christopher Terry and he arranged for the truck to be picked up and brought back to Jim Tidwell Service Dept. On June 2, 2025 Christopher Terry called and stated that the compressor was bad and needed to be replaced. The quote for this work was $2,400. I thought to myself that if the compressor was bad why didn't they see that in the beginning. The compressor is a huge part of the AC system. I asked Mr. Terry to return the truck without any further work being done. He did return the truck on June 2, 2025. I then got a quote from my regular repair shop for a new compressor. Their price was around $1,000 ( I don't remember the exact price but it was less than half the Jim Tidwell quote. I also understand there may have been a difference OEM v off the shelf prices.) I took my truck in and the next day they informed me that the compressor was good and did not need to be replaced. They evacuated the lines and recharged the system and charged me $146.78. I picked the truck up June 9, 2025 Since this repair I have driven the truck 5,067 miles. This includes pulling my camper to Colorado and back during the hottest part of the summer. The AC preformed flawlessly. From that test, I can confidently assume I did not need a new compressor AND had I paid Jim Tidwell to replace my existing compressor it would not have fixed the problem and I would have been out another $2,400 and still the AC would have not been fixed. In conclusion I spent $1377.13 minus $179.95 for the oil change for nothing. I will not be going back to Jim Tidwell again. More

I have taken my Bronco in for service three times and each time the service has been excellent. The wait has always been shorter than anticipated, which is always a good thing. The service reps are frien each time the service has been excellent. The wait has always been shorter than anticipated, which is always a good thing. The service reps are friendly and professional, especially Jonny Streetman, who has always helped me. More

Dropped my truck off for an oil change with Jonathan and everything was smooth and easy! everything was smooth and easy! More

The service I received on this visit and past visits has always been stellar and today was no exception. The staff here is always very courteous and prompt about getting their customers the service that the always been stellar and today was no exception. The staff here is always very courteous and prompt about getting their customers the service that their vehicle needs in a quick and timely manner. More