I have two negative experiences to share, but I'll split them between two separate posts. I actually created this account just to be able to share this. Please forgive the long read.
I brought my vehicle in on Wednesday for a recall. They "don't do this kind of work on the weekends" so I took the day off to bring it in. I was told it would take 4-5 hours and planned around that. It ended up taking a day and a half. I left work early today to pick my car up.
I get to the dealership and there are four service people, none of which acknowledge me until I interrupt two of them talking. I give them my name, sign some paperwork and they look through the drawer for my keys. They're not there. They send a runner to the service garage to find the keys and they come back unsuccessful as well. A third person goes to look for the keys. By this time, I've been there almost 40 minutes for what should have been a quick 10 minute pick up. I'm frustrated, in and out of the service area, pacing, texting.
I come back in and the service manager asks if I need to get by. I explained to him that they're unable to find my keys. I'll give him credit, he reacted with frustration about what had happened and he went to look for the keys. A previous seeker of the keys comes in and says they're just going to order me a new one. By this time, I've been there an hour. At this point, I thought it best to leave before I lose my temper.
Over the past 4 years, I've purchased over 6 vehicles from them and so I mistakenly thought that maybe they'd take care of their loyal customers. Unfortunately, that's not the case. I'm taking my future service needs and my upcoming truck purchase down the road to another dealership. Lesson learned.
Now, a lost key seems like small reason to post such a long rant, but understand that this was actually the final straw in what has become a pattern when you bring your car here. I'll share my previous experience with this dealership at another time. I've wasted enough time on them today.