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Jim Tidwell Ford

Kennesaw, GA

4.6
770 Reviews

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 770 reviews

May 22, 2025

Kept their word on work that was to be done and around the expected cost for work. More

by dd2burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Maran
May 22, 2025

Clean service picked phone. 2nd ring answered any questions set appointment for service. Emailed coupon for discount same day business complete. Greeted promptly at service ar More

by bamedlin56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Kelseyville Blair A +
May 21, 2025

Ashton in service was great! Kept me informed throughout the process knowing the importance of getting my truck returned in a timely manner. More

by Rob B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton, Jeremy
May 17, 2025

Prompt courteous service and very affordable. I would recommend Jim Tidwell Ford to others. They are the best. More

by Kenhallpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not catch their name
May 20, 2025 -

Jim Tidwell Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 15, 2025

Quick and simple scheduling process with respectful employees. The service was also very fast with no issues. More

by Idris H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 18, 2025 -

Jim Tidwell Ford responded

Hi Idris, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2025

Twice now I have scheduled service with Tidwell Ford and requested they look at/diagnose a fault that started literally the day after I bought my brand new Ranger from them. Twice now that they have not lo More

by Phill Heib
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not the problem
May 18, 2025 -

Jim Tidwell Ford responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Bill Sharp Service Manager - Jim Tidwell Ford billysharp@Group1Auto.com (678) 784-1215

May 14, 2025

Communication between service advisor, the repair team, and the customer was very poor. I had to reach out to them multiple times just to get an answer on when my car would be ready. He promised me it woul More

by Mbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Terry
May 16, 2025 -

Jim Tidwell Ford responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Please reach out to Bill Sharp using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience Bill Sharp Service Manager - Jim Tidwell Ford (678) 784-1235 billysharp@Group1Auto.com

May 14, 2025

I’ve had good experiences with Jim Tidwell. Today the mobile mechanic came by to perform a couple of services. He was fast and efficient. Great service. More

by mattyroland83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duante
May 17, 2025 -

Jim Tidwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. If you have any further questions, please give us a call. We're always happy to help!

May 14, 2025

Great service at a good price. Friendly and knowledgeable staff. Very professional and excellent service technicians. Keeps you updated on the progress of your vehicle maintaining More

by maadavis88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone
May 17, 2025 -

Jim Tidwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

Easy to schedule service even at 1AM. Greeted with enthusiasm and eager to please. Service accomplished in the time I was told. Service clerk showed we how to access two features I did More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Clerk
May 17, 2025 -

Jim Tidwell Ford responded

Hi Barry, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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