Jim White Toyota

I've been coming here since August of 2009 when I purchased my scion. I trust the service department to tell me the truth about service needed. I love my Scion! purchased my scion. I trust the service department to tell me the truth about service needed. I love my Scion! More

Awesome group! My salesman is no longer with the company however, the gentleman who took his place reached out to see how my new CHR was running. however, the gentleman who took his place reached out to see how my new CHR was running. More

Second car I have purchased from Cara Cara is awesome and wonderful. REALLY. I will not buy a car from anyone else, she makes it easy and does everything she can. Goes the extra! Cara is awesome and wonderful. REALLY. I will not buy a car from anyone else, she makes it easy and does everything she can. Goes the extra! More

I just needed an oil change and alignment and I felt like, despite the pandemic, it was a fairly easy and painless process! Employees were courteous and prompt! like, despite the pandemic, it was a fairly easy and painless process! Employees were courteous and prompt! More

Helpfulness. All of our needs were taken care in a timely matter. We were very impressed, by all staff we talked to. We will most likely buy another auto here aga All of our needs were taken care in a timely matter. We were very impressed, by all staff we talked to. We will most likely buy another auto here again. Yale and Sandra Jenkins More

Thanks to Rahman & John McDonald very professional & comfortable to deal with! John then helped us to test drive a Honda & a Lexus RX 350. Called Jim White Lexus to introduce us to the sales personnel & comfortable to deal with! John then helped us to test drive a Honda & a Lexus RX 350. Called Jim White Lexus to introduce us to the sales personnel & actually accompanied us to Lexus! More

Price was $150 more than I was instructed. Also there was a $20 misc. fee. What is that for? I would like a manager to contact me. a $20 misc. fee. What is that for? I would like a manager to contact me. More

Appointment was on time. Waiting area clean and comfortable and quiet. My car was washed after service and spotless inside. All questions were answered and waiting time less than I thought it wou comfortable and quiet. My car was washed after service and spotless inside. All questions were answered and waiting time less than I thought it would be. More

I have been bringing my truck in for service for about a year and a half. Morgan always fits me and and accommodates my schedule. The customer service she provides is unmatched year and a half. Morgan always fits me and and accommodates my schedule. The customer service she provides is unmatched More

I took my prius into the service dept at 9am for my scheduled visit. I heard nothing so at 4:30pm I called and was told that they would call me back in 20 minutes with an answer of what was wrong with scheduled visit. I heard nothing so at 4:30pm I called and was told that they would call me back in 20 minutes with an answer of what was wrong with my car. I had 2 problems. One was tire noise and the other was a jerking feeling, hesitation or a misfire while driving. They call me back and tell me I need 2 rear wheel bearings and 4 new tires for a total of 2200 plus dollars. I asked why so much. They explained that it was 3.5 hours of labor per wheel bearing and the tires were going to be 450.00. I then asked what a bout the misfire/hesitation and they said "we couldnt duplicate the problem." So I told them I'd be there in 10 minutes to pick up the car and pay for my 115 dollar diagnostic fee. When I get there I go to the cashiers desk and ask to speak with the technician to better understand his quote. Nick, the guy I originally had scheduled with, is no where to be found so the cashier pages him over the loud speaker. Five minutes later he's still no where to be found so she pages him again. Again five minutes later he's not responding to the page. I decide to wander around the dealership to look for him myself and the whole time he was literally right around the corner laughing and joking with a couple salesman about who knows what. As soon as I ask him about the quote he gets an attitude like some tough guy. I pay and leave and on my way out told him that I. Was not happy with having to pay for an incomplete diagnostic. A few days go by and both my wife and I decide that it wasn't right about the way we were treated so I called back and scheduled another appointment with Morgan because I definitely didn't want to deal with Nick ever again. They told me they would have a technician ready to go for anridenwith me to figure out the problem. The technician agrees that he does feel the hesitation and that he would look into the cause. A little over an hour goes by and I get a call saying they suggest replacing the intake gasket for 836 dollars and go from there. I told them I'd be right there to pick the car up. As I'm getting into the vehicle to leave I notice the technician is standing close by so I asked him what he thought was wrong exactly. He starts off by saying it could be 50 different things and ges not going to spend all xxxxing day tearing it apart to see what's wrong. He explains that he only gets paid for the work he's does and it doesn't make any xxxxing sense for him to spend any more time on my vehicle. Excuse my language I'm just being exactly truthful of my experience. By the way I took my car to another automotive repair center and was charged for one hour of labor per wheel bearing and 350 for all four cooper 70000 mile tires and an alignment. My advice to anyone is to not let Toyota service center try to take advantage of you by ripping you off. More