Jim White Toyota - Service Center

I have been bringing my truck in for service for about a year and a half. Morgan always fits me and and accommodates my schedule. The customer service she provides is unmatched year and a half. Morgan always fits me and and accommodates my schedule. The customer service she provides is unmatched More

I took my prius into the service dept at 9am for my scheduled visit. I heard nothing so at 4:30pm I called and was told that they would call me back in 20 minutes with an answer of what was wrong with scheduled visit. I heard nothing so at 4:30pm I called and was told that they would call me back in 20 minutes with an answer of what was wrong with my car. I had 2 problems. One was tire noise and the other was a jerking feeling, hesitation or a misfire while driving. They call me back and tell me I need 2 rear wheel bearings and 4 new tires for a total of 2200 plus dollars. I asked why so much. They explained that it was 3.5 hours of labor per wheel bearing and the tires were going to be 450.00. I then asked what a bout the misfire/hesitation and they said "we couldnt duplicate the problem." So I told them I'd be there in 10 minutes to pick up the car and pay for my 115 dollar diagnostic fee. When I get there I go to the cashiers desk and ask to speak with the technician to better understand his quote. Nick, the guy I originally had scheduled with, is no where to be found so the cashier pages him over the loud speaker. Five minutes later he's still no where to be found so she pages him again. Again five minutes later he's not responding to the page. I decide to wander around the dealership to look for him myself and the whole time he was literally right around the corner laughing and joking with a couple salesman about who knows what. As soon as I ask him about the quote he gets an attitude like some tough guy. I pay and leave and on my way out told him that I. Was not happy with having to pay for an incomplete diagnostic. A few days go by and both my wife and I decide that it wasn't right about the way we were treated so I called back and scheduled another appointment with Morgan because I definitely didn't want to deal with Nick ever again. They told me they would have a technician ready to go for anridenwith me to figure out the problem. The technician agrees that he does feel the hesitation and that he would look into the cause. A little over an hour goes by and I get a call saying they suggest replacing the intake gasket for 836 dollars and go from there. I told them I'd be right there to pick the car up. As I'm getting into the vehicle to leave I notice the technician is standing close by so I asked him what he thought was wrong exactly. He starts off by saying it could be 50 different things and ges not going to spend all xxxxing day tearing it apart to see what's wrong. He explains that he only gets paid for the work he's does and it doesn't make any xxxxing sense for him to spend any more time on my vehicle. Excuse my language I'm just being exactly truthful of my experience. By the way I took my car to another automotive repair center and was charged for one hour of labor per wheel bearing and 350 for all four cooper 70000 mile tires and an alignment. My advice to anyone is to not let Toyota service center try to take advantage of you by ripping you off. More

I’m always very satisfied with the service department. My services are completed promptly and done well. I’ll be coming back next time I need service. services are completed promptly and done well. I’ll be coming back next time I need service. More

Recall Jim white service always does well. Service is thorough and efficient. Courtesy van was provided since repair would take some time and finished in Jim white service always does well. Service is thorough and efficient. Courtesy van was provided since repair would take some time and finished in a timely fashion. More

Your salesman Sean Chubner and service person Nicholas Schiavone where very helpful. The trailer hitch installation, on my Rav4 is great. I'm looking forward to using soon. Thanks Schiavone where very helpful. The trailer hitch installation, on my Rav4 is great. I'm looking forward to using soon. Thanks More

I don’t understand why they don’t tell me when I need things, bald tire could have been replaced but nobody said anything to me, and I have asked three times to have someone look at my automatic start sy things, bald tire could have been replaced but nobody said anything to me, and I have asked three times to have someone look at my automatic start system, no one has More

New battery When my battery became very weak I checked prices and warranties at 2 other businesses and then Toyota. They had the lowest price and the longest war When my battery became very weak I checked prices and warranties at 2 other businesses and then Toyota. They had the lowest price and the longest warranty. I had discovered the same thing with my previous battery purchase 6 yrs. ago. My battery didn't quite meet the warranty and they gave me a nice prorated discount on the new battery. I was very pleased with the service and the representative that helped me. More

Service was completed for recall ... the tire pressure light was on I thought they would fill the tires as a courtesy. I used to get back a clean car with a service but no car wash this time. I had a bad light was on I thought they would fill the tires as a courtesy. I used to get back a clean car with a service but no car wash this time. I had a bad experience with service several years ago, I have no opinion this time. More

Morgan made the whole service appointment so easy. She listened to me about possible issues. Drop off and pick up we’re handled professionally. Makes car service low stress. listened to me about possible issues. Drop off and pick up we’re handled professionally. Makes car service low stress. More

Your employees were very professional and helpful. Showed us the problem and took care of the service needed. Would recommend your service department. Thank you. Showed us the problem and took care of the service needed. Would recommend your service department. Thank you. More