Jimmy Gray Chevrolet

excellent customer service MR. RODNEY JESTER WAS MY SALES MAN. I AM VERY, VERY PLEASED. I WAS A WALK IN, NEVER TALKED TO ANYONE THERE. MR. RODNEY JESTER CAME OUT AND GREETED MY MR. RODNEY JESTER WAS MY SALES MAN. I AM VERY, VERY PLEASED. I WAS A WALK IN, NEVER TALKED TO ANYONE THERE. MR. RODNEY JESTER CAME OUT AND GREETED MY FAMILY AND I WITH OPEN ARMS, HE WAS ABSOLUTELY HELPFUL AND IT DIDN'T TAKE ALL DAY. HE KNEW ABOUT EVERY CAR ON THE LOT AND WAS VERY DETAILED, THAT'S WHAT I CALL SOMEONE THAT KNOWS THEIR JOB AND HOW TO CATER TO A PERSON NEEDS. A SEASONED SALES MAN. TRUST ME, YOU CAN'T GO WRONG WITH MR. RODNEY JESTER. THANK YOU AGAIN. More

No Service - Four Days If I could rate the service at Jimmy Gray less than 1 star I would. I called for warranty service on my 2017 Camaro 2SS (for a known issue with the T If I could rate the service at Jimmy Gray less than 1 star I would. I called for warranty service on my 2017 Camaro 2SS (for a known issue with the Torque Converter Shudder) with less than 10,000 miles to understand if I should make an appointment. I was told they do not make appointments for this type of service and it was first come first serve. I dropped my car off Thursday 8am, I was told by Kevin they were busy and it would probably be Monday before I get my car back and they would diagnose the car on Friday. I called Monday morning to check the status. I was told Kevin was busy, the person (I believe his name was Nick) took my number and would have Kevin call me back. Two hours pass, I called back and was able to reach Kevin. At this time I was told the tech had not looked at my car yet, but would "probably" do the diagnosis that afternoon. I was told the standard for this issue (GM has released a tech bulletin) was to flush and replace the trans-fluid 3 times but the tech had to diagnose the first and would do so that afternoon. I called back at 3:45 pm to check the status and progress again. I was told it had still not been looked at and Kevin would find the tech (if he was still there) and call me back in 30 minutes. An hour later (not receiving a call AGAIN) I called and reached Kevin. This time Kevin told me the tech had left for the day. He said the tech gets in at 8:30am and he would see about getting me to the front and that Kevin would call me Tuesday at 9:00am to let me know the status. Kevin said that if all they needed was to change the Fluid the car would be ready around noon. Its Tuesday morning and at 9:15, after NOT RECEIVING A CALL AS PROMISED YET AGAIN, I called and spoke to Kevin. I was told the tech had not shown up yet and nothing had been done. Keep in mind my car has been there for FOUR working days Thursday, Friday, Saturday and Monday (without a call for 5 total days) and it had not yet been looked at. I told Kevin I would be over to pick my car up and take it elsewhere. Kevin at this point decided he was "going" to offer me a loaner. I told him it was too late and I am taking my business elsewhere. I called All Star Chevy in Olive Branch - they make appointments and committed to having the diagnosis performed the same-day as dropped off - we will see how that works. Bottom-line, I cannot comment about the quality of the service work at Jimmy Gray as there was no opportunity for the work to be completed. More