This was the worst car buying experience we have ever had. We walked on the lot, already pre-approved, but we were met by a saleswoman who did not listen or seem to care about customer experience. All we heard was negativity, “Oh, you’ll definitely be upside down in that trade.” “What’s your credit score?” “How long ago was it that you said you got pre-approved? Hmm..” “I know you saw this car online, but it’s in a loaner program and will be too difficult to switch.”
Despite being approved for an auto loan, she ran our credit through their in house financing. She completely ignored our guaranteed financing from Capital One. She then told us that we were totally wrong on our payout amount on our trade in. Well guess what? I personally contacted our car financer and we had the correct 10 day payout. Turns out, the dealership never contacted them. They just based their decision on the amount on our credit report, which was almost $3000 higher. It was abundantly clear that she had no desire to sell us a car. We weren’t her ideal customer and she gave us the book. We will never return.
I should add, she never gave us her name. It wasn’t until she sent a follow up email that we knew her name was Rachel.