Jimmy Vasser Toyota

Great service and communication! Brought my corolla in for an unusual noise, Rich was very thorough with asking questions to make sure the noise could be replicated by the service tec Brought my corolla in for an unusual noise, Rich was very thorough with asking questions to make sure the noise could be replicated by the service techs. Issue was found and ended up being covered by warranty. More

Excelente experiencia El mejor trato que me an dado en un dealer su amavilidad y tiempo para con sus clientes es super . Felicidades por tener ese tipo de personas trabaja El mejor trato que me an dado en un dealer su amavilidad y tiempo para con sus clientes es super . Felicidades por tener ese tipo de personas trabajando para usted. More

All went smooth and per plan All ok. Done in a timely manner. Robert Avina was very helpful. Thank you! Will be back with my other Toyotas when they need to be seviced.. All ok. Done in a timely manner. Robert Avina was very helpful. Thank you! Will be back with my other Toyotas when they need to be seviced.. More

Great costumer service. It is always a friendly environment, all the questions that I had about the work done to my car and price were answered by Robert with patience. Highl It is always a friendly environment, all the questions that I had about the work done to my car and price were answered by Robert with patience. Highly recommended!! More

Anthony Beaver is my dude!!! Anthony was super personable and made me feel like he was going to take care of my car as if it was his own. Much love to Anthony and the JV crew! Anthony was super personable and made me feel like he was going to take care of my car as if it was his own. Much love to Anthony and the JV crew! More

My service agent Anthony Beaver is always excellent. Anthony Beaver is an absolutely excellent service agent. I seek him out anytime I need service at Jimmy Vasser. He is kind ,professional and remembers Anthony Beaver is an absolutely excellent service agent. I seek him out anytime I need service at Jimmy Vasser. He is kind ,professional and remembers his clientele. He is so engaging and informative. It's excellent to have someone you trust and is a great representative for their company More

Great Salesman, Piss-Poor Service Manager On March 5th, 2019 I purchased a 2016 Toyota Camry SE "Special Edition" in Blue Streak Metallic. I was very happy with my salesperson Martin, and the On March 5th, 2019 I purchased a 2016 Toyota Camry SE "Special Edition" in Blue Streak Metallic. I was very happy with my salesperson Martin, and the transaction went smoothly. Just a few days later is where the issue started: I started hearing popping/creaking noises that seemed to be coming from the moonroof area when driving over uneven terrain, speed bumps, and pulling into my driveway. At first I thought it might be a suspension issue, and not the roof area, so I contacted Martin. He said that although the vehicle was just past the 3-year/36000 mile warranty (it has 29,500 miles) that Jimmy Vasser Toyota is committed to taking care of their customers, and he would contact his manager LUCAS to see what they could do. During the next couple days, I did some research and found that this is a common issue with certain years of Camrys (the moonroof noise), and that there is a Technical Service Bulletin (TSB) for this issue, which covers it under the 3-year/36000 mile warranty. (as I previously stated, my car is just past the three-year period, but under the 36000 mile limit) Yesterday, March 15th, Martin contacted me back and told me that LUCAS had said they WOULD NOT take my car in to look at and possibly fix the issue. I am extremely disappointed that after having the car for only a few days, and reporting this noise, that Jimmy Vasser Toyota won't stand behind their product. I also find it very difficult to believe that none of the other sales people or service people that drove this car never heard that noise. Customer service and standing behind your product should always be a priority for a business, and Jimmy Vasser's management has, unfortunately, failed in both these areas. More

Service was amazing Robert was very professional and made sure that I had my vehicle in time for me to go home on time. He went through the paperwork in a very understand Robert was very professional and made sure that I had my vehicle in time for me to go home on time. He went through the paperwork in a very understanding matter and also talked to me about the recommendations for my vehicle. More

Awesome Sauce!!! Nick Carvalho is the man! He is so friendly and really knows this stuff! Actually, everyone at JV Toyota is a great! Sincerely, Kerry Ratterree Nick Carvalho is the man! He is so friendly and really knows this stuff! Actually, everyone at JV Toyota is a great! Sincerely, Kerry Ratterree More

Solid Customer Service Jimmy Vasser Toyota has good personnel. I was happy with my initial advisor and experience there. Now, I am being assisted by another gentleman for a Jimmy Vasser Toyota has good personnel. I was happy with my initial advisor and experience there. Now, I am being assisted by another gentleman for a different concern. Robert Avina is a courteous and professional service advisor. He listens patiently while you describe your issue, and follows up within reasonable time. We are currently working towards a solution to my service needs, More