Jimmy Vasser Toyota

Three unkept promises in less than a day By phone, at 10;00 AM Jim Parks the sales manager told me we had a deal and said that by 1:00 PM he would send me a pdf documenting it. By 3:30, I ha By phone, at 10;00 AM Jim Parks the sales manager told me we had a deal and said that by 1:00 PM he would send me a pdf documenting it. By 3:30, I had received nothing. I was getting nervous because the $2500 factory rebate was expiring at the end of the day. So I called and he said, "Oh I'm glad you called. I'll be sending that paperwork in a few minutes." He also happened to mention he'd be there until 8:00 PM. At 5:15, I had received nothing and called him again. No answer--I had to leave voice mail. I didn't get a return call. I called at 8:20 AM the next morning and the receptionist said he wasn't in yet but was expected between 8:30 and 9:00 AM. I explained the situation, that I saw on Toyota's website that the $2500 rebate had expired and wondered if it would be continued, honored or not. She said he'd call me as soon as he got in. At 10;00, I still had received no call. I then decided to read the Google and Yelp reviews on Jim Park to discover that such not keeping promises has occurred a number of times in the past. So at that point, I contacted another dealer and I have now bought and taken possession of the same car I would have bought from Park, at the same price and had a FABULOUS experience with the other dealership--efficient, honest, no BS, no unkept promises.. More

Wow! I won't go anywhere else in town. I believe in keeping money in my town, and Jimmy Vasser Toyota is where I go for new cars and service on my new cars. First, Toyotas have been reliable, safe veh keeping money in my town, and Jimmy Vasser Toyota is where I go for new cars and service on my new cars. First, Toyotas have been reliable, safe vehicles, and affordable for my family. I went in for regular scheduled service, and left with a new car right off the showroom floor. I was so happy with my Toyota 2010' that I purchased a 2013. the trade-in offer was excellent, but I decided to give it to my daughter and son-in-law. They too, had a 2006 Toyota and sold it for 6,000. Just saying, Toyotas also have great resale value. my experience was delightful. Many women are reluctant to purchase a car alone, but I feel confident doing that at this dealership. They are patient, fair, and trustworthy. I did have my iPad with me, and looked up info on my used car and new car before I went into negotiations. (Jimmy Vasser Toyota has a waiting-friendly area...with coffe, bottled water, snacks, TV, couches, magazines, tables, and a children's area) My salesman, Benie, was friendly, respectful, patient and I felt like my advocate to help me purchase my car with terms I could easily live with. I left the dealership with my used car serviced and ready to hand over to my kids, and my new car ready for me to enjoy my frequent out of town visits to my 18 mo old grandson. (They helped me get the two cars home!). The financial paperwork was a breeze. Mike had everything ready and it went smoothly. No hard sales, no surprises. Great people there, even in the Service Department. I give this Dealership 10 Stars! Thank you Jimmy Vasser Toyota, Napa Ca. One more thing, More

If you have to go to this place for a new or used car, absolutely find Dick Brace. Dick is a nice guy who won't play games with you. However, if the manager steps in, be on guard, you will get a very diff absolutely find Dick Brace. Dick is a nice guy who won't play games with you. However, if the manager steps in, be on guard, you will get a very different approach. Five minutes with this guy and I walked out. Oh, while I was there I went to the service desks, there are two, to make an appointment to service my other Toyota. Both service reps were on the phone and in the 15 minutes I stood there waiting neither even looked up to acknowledge my presence. Sigh... Paul More